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V Squared Electric

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V Squared Electric Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@v2electric.com To whom it may concern: it is true that we did the initial build out of [redacted] we have done a proper installation of all Electrical equipment, power and lighting This was all reviewed by local inspectors and proper permits were filed and all of our installations were inspected and approved to National and Local Standards [redacted] however hired another contractor to install all the LED lighting that she is having problems with we have made numerous documented visits, with pictures and emails showing and explaining to [redacted] that the installation practices and equipment used is not to local and national guide lines they also did not notify the City of [redacted] of work being performed and no inspections were made of this work We also checked all wiring to the problem LED lights and accent lighting and we could not find any problems We did not charge [redacted] for any of the times we have made site visits to see why her LED accent lights keep burning out [redacted] insisted that she would like us to recommend a lighting fixture to replace the ones she is having problems with We informed [redacted] that we were contracted with other projects until the month of February she emailed us last week and is wondering why we have been ignoring her this is not the case we have went above and beyond with this project we stand bye our installation and know it was installed by qualified personal with quality and craftsmanship in mind All of our visits to her facility regarding the problems with the LED lighting that another contractor installed were made even after our Year warranty was expired I believe it was closer to years and we were still trying to assist [redacted] on an Installation we did not even do we have pictures of the other contractors installation practices and equipment that is not listed with Underwriters Laboratories we also have pictures of all our installations and can provide them to you Please feel free to contact me with any questions Respectfully, [redacted] Project Manager V Squared Electric Inc XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) V Sguared came out and assessed the situation in May, They blamed the designer for our lighting problemsThe designer blamed the electrician for the problemsI gave V Squared the benefit of the doubt and asked them if they would just come in and do whatever it takes to fix itOn 6/5/they said they would do anything to help and would come by to fix the problemMy manager made multiple attempts to schedule a date with them and received no responseI reached out again on 10/1/and was given an apology for the delays and was told in writing they would be in within weeksThey did not show upI emailed on 12/26/and received no responseI emailed again on 12/28/and received no responseI also called and left voicemails numerous times over these monthsNot one call was ever returnedI emailed on 2/1/and was given more excuses and delaysAt this point I became completely fed up about the run around and terrible customer serviceThis company has totally wasted my time without any consideration and now I have to pay another electrician to come in and investigate from scratch and just fix our issues ones and for all which is what I should have done last year instead of trusting this man on his wordI have all the documented emails to back up what I am saying but at this point I don't even want anything from this companyThey have wasted enough of my timeHowever, I am so angered I feel it necessary to share my very bad experiences publicly in hopes that it at least prevents another customer from choosing V Squared Electric snd getting the constant run-around

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Address: 2834 N New England Ave, Chicago, Illinois, United States, 60634-4826

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