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Va Cars Reviews (10)

After receiving the complaint and going over all of the details with Brian S [redacted] , I have contacted Ms [redacted] and left a message for her to call me back Brian has directed that we will be refunding the rest of the customers down payment, with the exception of $for restocking and clean up of the vehicleIf there are any further questions or concerns please feel free to give me a call at [redacted] Thank you Lisa M A [redacted] VA Cars, Inc

Regarding [redacted] purchase at Va Cars Inc, she had negative equity in [redacted] that she traded in on the [redacted] We over allowed on the trade She says she took the [redacted] to a different repair facility for a service concern and says the mechanical repair agreement that she bought would not cover the repair She says she paid for the repair using "junk yard parts"According to the [redacted] vehicle history report, the [redacted] that she purchased has been in accidents since she purchased it Additionally, the [redacted] was repossessed by the credit union that she financed it with for non-payment of her loan The credit union demanded that we cancel the mechanical repair agreement and the gap insurance that was financed in her loan and remit the refunded products to them She later redeemed the *** from the credit union This dramatically effected her credit scoring Va Cars offered to sell her the parts and discount the labor for her repair concern, which she denied Thank you, [redacted] General Manager Va Cars Inc [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The scratches were addresses the very first time I test drove the carI placed a down payment on the vehicle because they told me they had just gotten the car on the lot and they would take it to their "guy" and have it fixed by the time I came backWhen I came back to purchase the car it had not been fixed and they gave me a guarantee in writing that they would pay to hVe it repaired at my location of choiceNow they will not respond to my complaints they refuse to fix the damageI was told repeatedly that they would take care of the problems which include a damaged bumper and the words [redacted] carved across the trunk lidI am a Christian and I would have never taken the car if it wasn't going to be fixed immediately

To Whom it May Concern: On 2/18/ [redacted] came into our [redacted] location accompanied by her mother, Mrs [redacted] ***Ms [redacted] asked for an appraisal on her can and an estimated payment on a [redacted] that she had picked out on the lotMs [redacted] signed a credit authorization and we pulled her credit as requestedAfter her appraisal it was deemed that Ms [redacted] would not be credit worthy and a co-signer would be requiredMrs [redacted] agreed to co-sign and both ladies were submitted to [redacted] ***Ms [redacted] and Mrs [redacted] were presented numbers based off of the preliminary score at [redacted] ***Ms [redacted] then requested we submit her to [redacted] ***, where she had been pre approvedWe did as requested but the results were that she would need over $ [redacted] downShe was upset and stormed out of the dealership Since that time, Ms [redacted] has sent emails and attacked VA Cars, Inc online, which is unwarrantedThank you, Jonah D***General ManagerVA Cars, Inc [redacted]

Good afternoon Ms*** first I would like to apologize that you felt mislead during our promotional sales event hosted by [redacted] In regards to your appointment we had an overwhelming response to our advertising double what was expected and due to this appointment times ran overAs for the prize portion of the advertisement the directions are as follows: to play, scratch off to see if your numbers match the winning numbers to the right! If they match, you're a winnerYou are Guaranteed one of our four great prizesBring this mailer to the sale during event hours and enter your Official PIN on the digital Prize Board to see what you win! No purchase necessary! No where on this flyer does it guarantee that you have won a $ [redacted] cardIt indicates very clearly that you have one one of four prizes up to the grand prize of $ [redacted] All prizes are insured and a copy of the insurance policy was posted inside of our event tentIn closing I understand how you could feel upset but please understand that there is nothing done that is not indicated in the directions on the flyerAll prize odds are laid out in the disclaimer in the bottom center of the advertisement as wellIf you have any further questions and would like to sit down and discuss this situation and view the advertisement one more time I would be more than happy to sit down or answer your phone callThank you, Nick B [redacted]

After receiving the complaint and going over all of the details with Brian S [redacted] , I have contacted Ms [redacted] and left a message for her to call me back Brian has directed that we will be refunding the rest of the customers down payment, with the exception of $for restocking and clean up of the vehicleIf there are any further questions or concerns please feel free to give me a call at [redacted] Thank youLisa M A [redacted] VA Cars, Inc

After receiving the complaint and going over all of the details with Brian S [redacted] , I have contacted Ms [redacted] and left a message for her to call me back Brian has directed that we will be refunding the rest of the customers down payment, with the exception of $ [redacted] for restocking and clean up of the vehicleIf there are any further questions or concerns please feel free to give me a call at [redacted] Thank youLisa M A [redacted] VA Cars, Inc

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] first off the flyer did state when I scratched off I won $ [redacted] gift card and it said I was guaranteed to win one of the four prizes on the right of the flyer.Regards, [redacted] ***

Revdex.com spoke with the businessIn this case the deal was not complete at the time due to issues with the financing This is because a customer can tell the dealer one thing but until it is approved by the bank it is not a finished dealThe customer was refunded the down payment and the check was clearedThe customer was also not charged the $per mile fee for the miles that were put in the vehicle while the customer had it

I was a first time buyer and I was worried that VA Cars would be the stereotypical used car dealershipThey were not at allEveryone was very helpful and Tyler treated me like I was familyI love my new Altima and they were able to work with my budget to get me a payment I could affordI will definitely be returning to VA Cars and I highly recommend them!

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Address: 5301 Oaklawn Blvd, Hopewell, Virginia, United States, 23860

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