Vacasa

We are terribly sorry for the trouble this customer had to go throughWe definitely appreciate their patience while coming to a resolutionVacasa has communicated with this guest directly and we have come to an agreed upon resolutionWe wish al parties involved the best
Regards,
Ridwan
I***Vacasa Guest Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me This case has been resolved My full payment has been returned.Thank you.
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:I believe that this practice is not a mistake, but part of a business plan! There is currently a lawsuit in Oregon circuit court of Multnomah Co.providing proof of such practices
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I have been out of town on business and was unable to respond to previous email so unsure as to why you have closed the complaint after just a week?! Please reopen as this is not resolved Here is the additional information that you required Vacasa Reservation Number: ***
Regards,
***
Sincerely,*** ***

We really appreciate this customer confirming their addressWe have been in direct communication with them over email and have let them know that we are unable to refund more than the $We feel as though it is fair for the situation and as always, welcome any additional questions going forward
Best,
Ridwan I***Vacasa Guest Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We apologize that the guest felt that we were aggressively trying to contact them From my investigation, I listened to one phone call from our agent, who was simply asking if they needed assistance with booking a reservation As for emails sent, only one was delivered--again, only
to reach out for help in case there was a technical issue or the guest had questionsI can’t address the comment “storing the partial data…...against my will”, as I’m not sure of the context If the guest wishes to elaborate, we can investigateIn summary, I will delete the guest’s email address immediately, so no further contact from Vacasa is made. We want to thank them for their patience and for bringing this to our attention Regards, Mark W*** Vacasa Guest Services

We sincerely apologize for any inconvenience caused to the homeowner, due to the events that occurred I have contacted our Owner Support team for additional information and complete background regarding the situation and they will assist with the investigation I will provide
updates as I continue to be informed. Regards, Mark W*** Vacasa Guest Services

Complaint: ***I am rejecting this response because: When I originally contact Vacasa about canceling my reservation I had no response back, I even emailed them asking if my response was made and they did not respondAs for this contract they are talking about I was never sent an acknowledgement that they had received it and that the home was my property for the weekendAfter I had signed their contract they continually sent it to me for over a week, so I don't understand how it is so important if it was continually sent to me and I never sent it backFurthermore, I explained to Vacasa that reaching them and their managers were near impossible, I was told that I could have gotten my room protecting if I called hours after the original purchase, something that was never mentioned to me until my phone call almost ended, and I explained to Vacasa that trying to reach them was hard and how was I suppose to know that I could add the insurance onto my room hours after my reservation was made when I wasn't even offered the protection in the first placeSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOur mailing address is correct.Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I’ve been told many times by an employee of Vacasa that someone would be looking into it since February 7thI really would like my checks replaced without and more “looking into it.” You’ve had plenty of time.
Sincerely,
*** ***

We want to thank this customer for their patience while we gathered additional details from our *** managerIt takes quite a few people to help make sure a Vacasa stay runs smoothly and in the off chance that something does go wrong, we are sure to address it with all employees involved
It is very important that we respond fairly and accurately whenever a guest has a complaint and we apologize that it took some time to gather all the necessary information from all parties involved with this reservation
We are sorry that this customer experienced the inconveniences that they did during their stay and we really appreciate them working with us to correct the experience and make sure our future guests will not have the same troubleAs compensation for their inconvenience, Vacasa will refund an additional 30% of the remaining reservation total
This customer originally paid Vacasa $and Vacasa refunded them their $cleaning feeTHis left $in Rent, Fees and Taxes, of which 30% is $A refund of $has been applied to their card on file and should reflect their bank in 3-daysWe welcome any additional questions and thank this customer again for having so much patience
Best Regards,
Ridwan I***Vacasa Guest Services

We appreciate this guest sharing their address with usOur finance team will send them a refund check as soon as possible.We want to thank them for their help and wish them the best going forward
Regards,
Ridwan I***Vacasa Guest Services

Complaint: ***I am rejecting this response because:This house was being repaired? was their first excuse, then they used the house was sold! I have also turned this into both California and Oregon State License Boards to get the truth!Sincerely,*** ***

We are sorry to hear that this customer’s stay was anything less than perfectWe would love an opportunity to help them, but we do not see the reservation number included in this Revdex.com complaintIf they could please share their reservation number with us (this can be found in the reservation
confirmation email that we sent them upon creating the reservation) we can review the matter further
We hope to hear from them soon and with them the best in the meantime
Best Regards,
Ridwan I***
Vacasa Guest Services

Complaint: ***
I am rejecting this response because:It was brought up about the bed sheets the same day as the WiFiThe $was not agreed upon by us, your manager decided that was the only thing he could doThe lady your company sent out pulled the sheets off and changed to some new sheetsThe bed was not sanitized or were the mattresses changed outAfter we discovered human waste ontSthe sheets why weren't the mattresses changed out??? Sincerely,*** ***
*** ***

We are so sorry to hear about this customer's experienceWe have reached out to our general manager over Gearhart to gather more information and will respond soonWe encourage this customer so reply to this complaint so Vacasa has an opportunity to connect with them once we have heard back from
our general managerWe appreciate their patience and understanding and hope to hear back from them soon
Best Regards,
Ridwan I.Vacasa Guest Services

We are extremely sorry to hear that this guest was not pleased with their stay at the *** ***This property is not in Cannon Beach, but located in Oceanside OregonAs this guest booked online our staff had no part in any miscommunicationThe property is clearly listed as OceansideThis
newly renovated property had only been reopened for weeks at the time of this guest's arrival, we sincerely apologize for any construction materials which had not yet been removed from the site We disagree that the rooms at *** *** are in any way misrepresented or that reviews of the property are falsifiedWe do acknowledge that the rooms are furnished with Ikea productsWe also acknowledge that the exit sign is present are required by local fire codesGuest feedback is very important to Vacasa and we will surely take into consideration this guest's complaints about their stay as we always seek to make improvements to our service and the properties we manage