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8478 Gulf Beach Blvd, Navarre, Florida, United States, 32566

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Vacasa Reviews (%countItem)

• May 13, 2022

Cancelled out rental 15 days before our arrival date! (starting memorial day weekend!) We prepaid MONTHS in advance- Family members from three different cities, plus ourselves, had travel plans and dates already arranged. Our refund is going to take more than 4 weeks to receive- Add that to other financial/travel commitments- we are out well over 3K until reimbursed. We were left scrambling to arrange other accommodations, for a holiday weekend, with short notice from Vacasa. ABSOLUTELY no help form Vacasa customer no-service. ZERO STARS! Martin R, Atlanta GA

VACASA IS THE WORST!!! They will never answer the phone! We were locked out of our unit because of a faulty doorknob. My family huddled in a rainstorm on a tiny porch for more than 2 hours while I was on hold with #vacasa. My littlest was almost frozen through by the time my husband was able to walk the town and find a locksmith to come help us. Before we even left for the vacation, vacasa never once answered their phone or replied to an email. Property owners should run away from this rental management company! AVOID RENTING THROUGH THEM AT ALL COSTS!

I am an unsatisfied vendor, I signed a contract with ResortQuest in August of 2019 and Vacasa took over in January of 2020. My company was being paid weekly from ResortQuest after Vacasa took over they took payroll from weekly to 15 days to 30 days. Vacasa owes my company $2338 for an unpaid invoice dated 5/25/2020-5/30/2020. I have contacted them directly via facebook and email. I have tried to file complaint with but they do not handle this type of stuff, so I will warn those looking to work with them. They are theives.


-*#*#I would be highly interested in joining or starting a CLASS ACTION LAWSUIT against them for this illegal policy. They are thieves!

They take 50% on booking day, 50% 30 days prior to your trip.

They took this money on a debit card (same as cash) and when the Chinese Virus swept through, they canceled our rental. They refuse to return ANY money, claiming it "was the county" that canceled the booking. Not true, as the county doesn't have the authority without a court order to cancel or void a 3rd party private transaction.

Regardless, they state: "we're offering a 100% dollar for dollar value for a future credit." THIS IS A TOTAL LIE. What they don't tell you, is that they have no ability to negotiate or offer the same deal at a future date for the same price. I booked the house because it was at a time and price convenient to me and my family (some coming from out of town)

At a future date that is agreeable to future family travel and weather, the price of the same rental is nearly DOUBLE. VACASA WILL NOT cover the price difference, and as a result, you're held hostage to a time and price that is convenient to them and not you. Not to mention that your "future credit" has a booking/usage expiration.

They then offered 110% of the value as credit. But that means absolutely nothing. At a 3 night rental for $800 110% is $880. The extra 80 dollars doesn't do anything when the price is 1.5 or 2 times higher in the future. A complaint on the website sums it up: "...with price and booking fees for 3 days rental today, you can't even get the same rental in the future for only 2 days, even with the 110% they claim to offer." (Because of "peak season" price increases, which they claim to have no ability to guarantee or negotiate with the home owner)

As a result, THEY ARE NOT ABLE TO OFFER OR GUARANTEE a true dollar for dollar future value, and as a result, they have to refund the money. We even offered a compromise to treat it as a standard Cancelation where they keep all the booking fees etc and they refused to compromise.

As a result, we went through our bank to prove that they refused to refund the money, or work towards any kind of compromise if it involved refunds of money.

CONCLUSION: DO NOT SUBJECT YOURSELF to their illegal business practices. They are a billion dollar corporation and they don't care about you because they know the chances of you suing them are very low.

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Address: 8478 Gulf Beach Blvd, Navarre, Florida, United States, 32566


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