Vacation Getaways

Initial Business Response / [redacted] (1000, 5, 2015/12/26) */ We have forwarded the customer's information to the travel agency and they will be contacting them Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This doesn't mean anything to usThey said we would be contacted within hours upon payment and providing our informationI have sent several emails from their site with zero responseHow could they now respond to this complaint and NEVER respond to me with this informationAnd what does this mean anyways? They have ruined or vacation plans and this is have extremely stressful to complete our bookingThe flights are going up and we expected to book our flight back in Sept/Oct Final Business Response / [redacted] (4000, 9, 2016/01/12) */ The travel agency has stated they have sent a response to the customer and the customer will need to respond directly back to them regarding their travel request Final Consumer Response / [redacted] (4200, 11, 2016/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never rec'd a response or communication of any sort from this anyone regarding our flight itineraryIn fact Vacations Getaway has never responded to one single email not one since I paid for the voucherThis is a scam and should be shut down

Tammie has emailed us several times, in which we have responded to her email on every occasion giving her the account information to her account, and explaining to her that she did not purchase a lifetime certificate licenseOur company has never offered a lifetime certificate license, only a one year license as clearly stated on our websiteShe originally purchased her certificate license in and now in thinks that it is still valid, but that is not the case, because it expired in and she never renewed itThe certificate license she purchased in is no longer available for purchase now in She can login to her account with the login information that we have repeatedly emailed to herShe needs to check her spam/junk mail folder if she claims she has not received our emailed responsesFurthermore, she can purchase another certificate license from the ones we now offer if she so wishes to continue using our service Tell us why here

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ The order was shipped from Vacation Getaways on X-to: Name : [redacted] Address : [redacted] Box [redacted] City : [redacted] State : [redacted] Postal Code : XXXXX It did not come back as undeliverable

In order to receive a refund, you will need to mail the reservation form we sent you back to our company and it must be unused and not written on to receive a refundPlease mail to:Vacation Getaways*** *** *** *** *** *** ** ***

We have responded to her email sent to us, requesting that she please mail back the reservation form to us that we mailed her and once we receive it, then we will issue the refund

Initial Business Response /* (1000, 5, 2015/06/08) */
Your reservation form was mailed to you on 4-1-to:
Name : *** ***
Address : *** ***
City : *** ***
State : **
Postal Code : XXXXX
It did not come back to us as undeliverableIs that your correct address?
Did you receive the form and then follow the information to book with the travel agency and now waiting to hear back from them regarding your reservations?
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been looking specifically for that piece of mail cause that certificate to take a vacation withNo they have not sent it at the address I provided to them, I've tried to contact them on different occasions an no response.no they have not sent it!
Final Business Response /* (4000, 11, 2015/07/06) */
Your reservation form was mailed to you on 4-1-to:
Name : *** ***
Address : ***
City : *** City
State : **
Postal Code : XXXXX
Our company does not book the reservationsPlease follow the information on the reservation form mailed to you to book with the travel agency listed on it
Final Consumer Response /* (3000, 22, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they would have mailed my certificate when they said they did then why am I contacting the Revdex.com! Because they never sent it to my address at no point! I won that and had to pay for that now I still can't go on vacation cause they don't want to honor my request to have it mailed to me! Its not right! If I can't get my certificate then I want my money back! They scammed me outta my money that's what happened! I'm very upset
(The consumer indicated he/she DID NOT accept the response from the business.)
Why would I contact the Revdex.com if they sent me my stuff? That don't make no sense to me! I either want my money back or my certificate! I will never do business with them again!

Complaint: [redacted]I am rejecting this response because: I do not even have this piece of paper- It took months to get any type of reply. It was NOT USED and I want my refund. Sincerely,Jennifer [redacted]

Tammie has emailed us several times, in which we have responded to her email on every occasion giving her the account information to her account, and explaining to her that she did not purchase a lifetime certificate license. Our company has never offered a lifetime certificate license, only a one...

year license as clearly stated on our website. She originally purchased her certificate license in 2009 and now in 2018 thinks that it is still valid, but that is not the case, because it expired in 2010 and she never renewed it. The certificate license she purchased in 2009 is no longer available for purchase now in 2018. She can login to her account with the login information that we have repeatedly emailed to her. She needs to check her spam/junk mail folder if she claims she has not received our emailed responses. Furthermore, she can purchase another certificate license from the ones we now offer if she so wishes to continue using our service.
 
Tell us why here...

Initial Business Response /* (1000, 5, 2015/12/26) */
We have forwarded the customer's information to the travel agency and they will be contacting them.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This...

doesn't mean anything to us. They said we would be contacted within 48 hours upon payment and providing our information. I have sent several emails from their site with zero response. How could they now respond to this complaint and NEVER respond to me with this information. And what does this mean anyways? They have ruined or vacation plans and this is have extremely stressful to complete our booking. The flights are going up and we expected to book our flight back in Sept/Oct.
Final Business Response /* (4000, 9, 2016/01/12) */
The travel agency has stated they have sent a response to the customer and the customer will need to respond directly back to them regarding their travel request.
Final Consumer Response /* (4200, 11, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never rec'd a response or communication of any sort from this anyone regarding our flight itinerary. In fact Vacations Getaway has never responded to one single email not one since I paid for the voucher. This is a scam and should be shut down.

Initial Business Response /* (1000, 5, 2015/05/21) */
The order was shipped from Vacation Getaways on X-XX-XX to:
Name : [redacted]
Address : ** Box [redacted]
City : [redacted]
State : [redacted]
Postal Code : XXXXX
It did not come back as undeliverable.

Complaint: [redacted]I am rejecting this response because:
The person who had been answering was not employed with the company at the time of purchase and had no clue what was purchased,  if I had not purchased a lifetime package; original was 8 different vacations one certificate, then why two years after purchase did the manager the offer me the three vacations package to replace it?  If it had been only a year then he would have told me that I needed repurchase the package.  I sent her photos of both certificates and I feel that they are not being honest.
I was willing to purchase a new package if they would give me a second one as a good faith gesture.
Sincerely,Tammie[redacted]

Initial Business Response /* (1000, 7, 2015/11/11) */
Mr. [redacted] did not spend $500 with our company, so if he is requesting a refund for that amount he will need to contact the company he paid it to.
The only amount paid to our company was the $25 processing handling fee to redeem the...

certificate, and we sent him the reservation form. We have contacted the travel agency requesting that they follow up with him regarding his travel request.
Initial Consumer Rebuttal /* (3000, 9, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although tis company (Vacation Getaways) is correct in the amount paid to them, ($25) the follow up to the agency they referred us to never acknowledged said referral nor responded: Incentive Travel Plus. After waiting the prescribed time we checked their Revdex.com listing and it showed they were defunct. Vacation Getaways stated this was incorrect.
We were forced to go another direction or not go on the tri to the Mediterranean as originally planned. We hereby amend our request for a refund of the $25 for their inability to secure us a suitable travel agency.
Final Business Response /* (4000, 11, 2015/12/08) */
Please re-read the previous response. Mr. [redacted] DID NOT PAY $500 WITH OUR COMPANY. Mr. [redacted] needs to contact the company he paid the $500 to for a refund from them.
Final Consumer Response /* (4200, 13, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I iterated in the last response. I agree that this company does not owe us the $500.
What they did fail to do however, is achieve getting us a reputable travel agency for the $25 that was sent with the proper paperwork.
we are requesting a reimbursement of said $25.