Vacation Home Rentals

We will have a senior member of our support staff reach out to Mr [redacted] to address any further concerns

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] That is totally untrue and absolutely absurd Why would anyone use this service and not want to be informed of inquiries? I have attached another letter of explanation, more detailed than my first, and a supporting document of the setup page that addresses [redacted] 's laughable claim that I did not wish to be informed of inquiries y emailPlease refer to the paragraph I have printed in BOLD LETTERSThe second attachment is a screen shot of the setup page that is worded very clearly that I filled out correctly Not wanting to be informed of inquiries at an email address OTHER THAN my primary address, I did not enter another address VHR told me that I should have re-entered my primary address! They need to word that section entirely differently to give proper directionsI also have all the other supporting documentation and can also furnish them upon request Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I thank VHR for their response, but I have to say that they totally miss the point of my complaintI am not critical of the additional condition which they added in September to their owners' terms and conditionsThis condition relates to a matter known as "baiting" wherein a property agency with many properties advertises and pays VHR for just one rental property with the intention and in the hope that customers, who contact the agency through their VHR advertisement, will be persuaded to rent other properties which are not listed on the VHR siteI can say this, but simply as an aside, that the new condition does not affect me because I am not an agency and I possess only one rental property to advertise.As a professional lawyer I take care to read the whole substance of a contract before signing up to itWhen I contracted with VHR and paid them an annual subscription for publishing my listing, that agreement did not include any clause allowing VHR at a future date to obstruct my listing (or take any other measures against me) because I was not willing to do what they had unilaterally decided that I must doIn this case, and without any choice in the matter, to click a button on the owner's section of their site marked "I agree" or somesuch words.What VHR have done is not just a case of bad business ethics; it is a clear breach of their contract with meI will give VHR one more opportunity to lift the obstruction immediately and failing that they will have the opportunity to argue the legitimacy of what they have done before a judge Regards, [redacted] ***

This property owner had accepted our terms and conditions to be on our annual auto renew planTherefore, an auto renewal did occur on her listingAt the owner's request, we did cancel and provide a full refundWhen a listing is expired or deactivated, the information for the advertisement will not show on our site and owners are unable to edit the listingsAfter writing in on 12/14/15, our support agent made an exception and reactivated the listing for hours so this owner could access and save account detailsDuring this hour period, the owner failed to enter her account and take down the information as she had requestedOur agent was able to copy and paste all the information from the listing and sent it to this owner at her requestThis matter was closed and resolved on 12/16/

Dear Mr***,Thank you for responding to usThe terms that you agreed to when you signed up to use the Vacation Home Rental’s service included the following sentence: “We may revise and update this Agreement from time to time.”In September 2016, we did exactly this and made a change to our termsIt appears that you understand the change quite well, the goal of which is to deter owner behavior that regularly results in a negative experience for and complaints from, travelers We deemed this change important and in order to call owners’ attention to it and to ensure the behavior changes, we have asked owners to acknowledge and accept the revisionIf you do not wish to accept the terms, you are free to stop using the service immediately, we are reaching out to you directly to continue with our direct dialogue and hope to bring the matter to resolutionWe thank you again for your continued patience

Dear [redacted] , Thank you for your message We are really sorry to hear that you experienced issues with the renewal of your listing As we already informed, via email, on May the 17th, after investigation on your account we can confirm that your auto-renewal option was switched off on2015-03-and the payment for$was made manually on 2016-05-at 07:06:This means that someone logged in to your account and used the card to pay manuallyWe cannot be responsible for your personal information being compromised but you can be sure that we are responsible to store them and keep them secure In any case, we proceeded to refund you in full ($799.00) on 2016-05- Many Thanks [redacted] – Vacation Home Rentals Customer Care

Dear [redacted] , Thank your for your message and we are sorry for the late replyWe further investigated your case regarding the review and your request to reply to itUnfortunately, at the moment, it's not possible to reply to the reviews left on [redacted] from your Vacation Home Rentals accountWe appreciate your feedback and we do take it on boardWe hope that this possibility will be available soonMany thanks, [redacted] – [redacted] Customer Care

Dear [redacted] ,We are once again sorry to learn about your dissatisfaction. However, as discussed, our systems are designed to the follow the instructions given by owners in the form of their settings, content and actions. Depending on what you select in your contact settings, any notifications via SMS or email are generated accordingly. As an advertiser on our platform, you can fully manage your property and account settings yourself and we strongly advise you to review these regularly, to ensure that everything is in line with your requirements. Email and text notifications are an additional service provided on top of the regular advertising you are paying for. Your listing remained advertised on our platform and you were able to access your account at any point to review your settings, read and respond to enquiries and generate bookings. In consideration of this, we regret to inform you that we are unable to offer you a full or partial refund of your subscription with us. Best wishes, [redacted] Senior Customer Relations Executive

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am the owner of [redacted] ***, and I am the one of paid the bills for the subscriptionMy married name was [redacted] The email I received does not address the issue that the calendar cannot be adjusted once linked to an outside calendarnor did the address the issue since and the calendar being useless redenr the subscription unusable Regards, [redacted]

Hopefully we can provide some clarification for Mr [redacted] regarding his concernsHe has contacted us regarding two issues with his accountHis main concerns were his inability to receive inquiry notifications to his [redacted] account and that one of his listings was not published for advertisingOur support team has reached out to Mr*** in the last few months regarding these issues; however, due to his inquiry difficulties, he may not have been receiving these repliesSometimes *** accounts do filter out messages from our email domain and do not show the messages in a user’s Primary [redacted] InboxThis is a filter and feature that needs to be adjusted from the settings in Mr***’s personal [redacted] account Mr [redacted] also had concerns with one of his listings not being found onlineDue to the location information not being accurately updated by Mr***, our system was never able to activate the listingOnce he updated the location settings, we were able to activate the propertyWe also extended his renewal subscription date due to his frustrationsIf Mr [redacted] is still having difficulties receiving inquiries or needs us to walk him through changing any settings, we can be reached on ###-###-####