Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] ***TO: Revdex.com: Bellow is the factual response I received from the Candy Manufacturer stating the box of candy was expiredI need a refund of $from Candyfavorites.cmFrom: [redacted] Sent: Tuesday, October 24, 1:PM To: [redacted] Subject: [redacted] [redacted] thank you for contacting usThe production code indicates that the JrMints you purchased were produced in July of This is old product Although our products do have a long shelf life under proper storage, we really don't expect to find old product on the shelfWe ship our products fresh from the factory Unfortunately, we cannot control how our product is stored and handled at the retail level We would expect that our products are properly stored and the stock rotated, but as your purchase shows, that is not always the caseWe have requested product coupons for you
RE: [redacted] - [redacted] ***To Whom It May Concern,Per this complaint, we repeatedly asked Mr*** to send us a picture of copy of the UPC / Production code so we can determine if the product was out of date.As we are not a manufacturer, and this was stated throughout all communication, we require this information to provide to the manufacturer so as to be able to issue credit in the event that the claim is validWe also stated that we would issue full credit upon receipt of such.This is stated in our Terms and Conditions accepted when the order was placed.As stated on https ://www [redacted] Damage, discrepancy, or shortage correspondence must be reported via email within hours of verified receiptClaims submitted thereafter will not be honored and we may request photographs to help file a damage claimIn the event the product or original packaging has been discarded, we are not able to issue credit.Despite several request made via email,.no picture was forthcoming and hence we were not able to resolve the issueHad the photo been sent as requested, we would have acted promptly towards resolution.Sincerely, McKeesport Candy CO Jon *P***Vice-President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] ***TO: Revdex.com: Bellow is the factual response I received from the Candy Manufacturer stating the box of candy was expiredI need a refund of $from Candyfavorites.cmFrom: [redacted] Sent: Tuesday, October 24, 1:PM To: [redacted] Subject: [redacted] [redacted] thank you for contacting usThe production code indicates that the JrMints you purchased were produced in July of This is old product Although our products do have a long shelf life under proper storage, we really don't expect to find old product on the shelfWe ship our products fresh from the factory Unfortunately, we cannot control how our product is stored and handled at the retail level We would expect that our products are properly stored and the stock rotated, but as your purchase shows, that is not always the caseWe have requested product coupons for you
RE: [redacted] - [redacted] ***To Whom It May Concern,Per this complaint, we repeatedly asked Mr*** to send us a picture of copy of the UPC / Production code so we can determine if the product was out of date.As we are not a manufacturer, and this was stated throughout all communication, we require this information to provide to the manufacturer so as to be able to issue credit in the event that the claim is validWe also stated that we would issue full credit upon receipt of such.This is stated in our Terms and Conditions accepted when the order was placed.As stated on https ://www [redacted] Damage, discrepancy, or shortage correspondence must be reported via email within hours of verified receiptClaims submitted thereafter will not be honored and we may request photographs to help file a damage claimIn the event the product or original packaging has been discarded, we are not able to issue credit.Despite several request made via email,.no picture was forthcoming and hence we were not able to resolve the issueHad the photo been sent as requested, we would have acted promptly towards resolution.Sincerely, McKeesport Candy CO Jon *P***Vice-President