vacation resorts International

Please see our response below to this guests complaint: Vacation Resorts International is the management company for [redacted] *** Our owner, deposited their week with an exchange company who in turn sold this week to a 3rd party This 3rd party rented the week to [redacted] VRI did not receive any revenue for this week The exchange company did, and has refunded the 3rd party in fullThe 3rd party will be reaching out to [redacted] in order to resolve this complaintPlease let me know if you have any further questionsThank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] I have owned this time share since When I purchased the time share the exit fee was less than $She states that it has been $since 2011, however, I was not notified of this change, and had I been informed of this change I would have turned in my weeks under the old policy I think that it is not fair to put through changes without proper notification and an opportunity to abide by the rules that were governing the time share when I purchased it I have noticed also since VRI has taken over the management of the time share the dues have almost doubled Regards, [redacted]

RE: [redacted] * [redacted] -ID # [redacted] Dear Ms [redacted] :Vacation Resorts International (VRI) is in receipt of your letter in regardsto the above captioned complaint filed by Mr [redacted] VRI is aprofessional timeshare management company contracted by the MultiResort Ownership Plan, Inc(MROP)MROP is a non-profit UtahCorporation which administers right to use memberships in a vacationclubMr [redacted] owns a membership in MROPVRI reports to the MROPBoard of Trustees and implements the policies and procedures of MROP.VRI is responding on behalf, and at the request, of MROP.MROP offers its owners the ability to sign their memberships back to MROP thru an Exit ProgramThe terms of the Exit program are intended to be simple and straightforwardIf a MROP member desires totP.rminate their membership they must: (1) be current in all of themaintenance fees, (2) sign a termination/assignment form that assignstheir membership back to MROP; and (3) pay an exit fee of $1,Thepurpose of the Exit Program is to allow members to leave the timeshareprogram while maintaining the integrity of MROP's operating budget forthe remaining membersMROP is a non-profit homeowners association.If members do not pay their maintenance fees, MROP is unable to meet itsfinancial obligationsThe Exit Program fee was set at $1,as that isapproximately two (2) years maintenance feesThis allows MROP tomeet its obligations in the current fiscal year and have time to sell themembership and retain a new owner to help meet future financialobligations.The Exit Program described above has been in effect since July 26, 2011.The MROP Board of Trustees is elected by its members to set and enforcethe policies and procedures of the Association.If Mr [redacted] would like to relinquish ownership of his week, he will need to comply withthe Board's policyHe can contact the VRI Inventory Control Department at [redacted] for the necessary paperwork.Please let me know if I can be of further assistance.SincerelyVACATION RESORTS INTERNATIONAL [redacted] Director of Resort Operations

In regards to Claim ID [redacted] [redacted] confirmed his reservation through a third party, and compensation was worked out between them.He was already compensated $200.00. Please let me know if you have any further inquiries. Thank you. [redacted]

Hi Ms***,
I’d like to apologize for the delay in response, however, I just received the letter regarding this complaint this week due to our office relocating
VRI has been in communication with this customer since early based on our records regarding
their transfer request. We have received multiple documents that were prepared incorrectly. VRI cannot update our records until such time as all documents are prepared and recorded correctly. Our representative communicated with their escrow company last week and explained what was needed. They have advised that they would correct the documents and send them to us for updating our records
These owners were mailed four notices regarding their maintenance fees beginning with the first notice on October 17, 2013, prior to be submitted to collections. The letter dated March 12, was the third of the four that were sent. On April 14th, the fourth letter was sent giving the owners days to pay in full or their account would be submitted to collections per the resorts assessment, billing and collection policy. On May 28th, the account was submitted to collections. We have yet to receive any payment as they mention. I have pulled the account from collections and am removing all bad credit reporting from their credit. This process is done on the first of each month, therefor, it will be updated on November 1st,
The maintenance fees are delinquent. We will reach out to the owners and escrow company in an effort to settle the account for while we wait for the proper documentation to update our system
Please let me know if you have any further questions
Thank you
*** ***
Vice President of Operations
Team Member Since
Vacation Resorts International
Commercentre Dr, Ste
Lake Forest, CA
*** * *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I purchased the week from a reseller*** *** felt bad about the situation and refunded the $which was his commisionSo he took his own profit and gave it to me since he felt bad about the terrible standards at the condoHOWEVER, the local realtor who was in charge of and responsible for the condition of the condo told me that I needed to go to the actual company Vacation International to ask for a full refundUpon me calling them again and again and being told someone would call me back, no one didWe were at the condo for nights and the first nights no one came to address our issuesBut even after the cleaning person came and addressed out issues, the condo stunkIt needed some TLCI am asking for a full refund from the management company and I would be more than happy to give *** *** back his $This is in no way his fault
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not able to respond within the seven days due to travels However upon reviewing this reply there are a few things that do not ring correct with me.
If these letters they state were sent, they must have been sent to the second party that was hired to do the title transfer back in August of We provided the money request and the signed documents with in the time that we were asked in August and September of
Any incorrect documents sent to VRI were not of our doing and our understanding was that all would be handledI believe that VRI could have worked closer and in a more timely manner to handle a simple title change The delay and non response of VRI with the title company is the main cause of this undue charges It is nothing to them to delay a title change so that they can demand more dues from those who wish to exchange their propertyThis is not good business practice
Regards,
*** ***

[redacted]
 we we are still on vacation until Sat in Hawaii. we purchased the week thru [redacted] in TX. All he does is sell the available inventory. I spoke to him and he advised to speak with our local island contact. [redacted] advised we needed to take it up with the company who won't...

respond to me. And that's why I filed the BBZb complaint, [redacted]

RE: [redacted] -ID #[redacted]Dear Ms. [redacted]:Vacation Resorts International (VRI) is in receipt of your letter in regardsto the above captioned complaint filed by Mr. [redacted]. VRI is aprofessional timeshare management company contracted by the MultiResort Ownership Plan, Inc. (MROP). MROP is a...

non-profit UtahCorporation which administers right to use memberships in a vacationclub. Mr. [redacted] owns a membership in MROP. VRI reports to the MROPBoard of Trustees and implements the policies and procedures of MROP.VRI is responding on behalf, and at the request, of MROP.MROP offers its owners the ability to sign their memberships back to MROP thru an Exit Program. The terms of the Exit program are intended to be simple and straightforward. If a MROP member desires totP.rminate their membership they must: (1) be current in all of themaintenance fees, (2) sign a termination/assignment form that assignstheir membership back to MROP; and (3) pay an exit fee of $1,500. Thepurpose of the Exit Program is to allow members to leave the timeshareprogram while maintaining the integrity of MROP's operating budget forthe remaining members. MROP is a non-profit homeowners association.If members do not pay their maintenance fees, MROP is unable to meet itsfinancial obligations. The Exit Program fee was set at $1,500 as that isapproximately two (2) years maintenance fees. This allows MROP tomeet its obligations in the current fiscal year and have time to sell themembership and retain a new owner to help meet future financialobligations.The Exit Program described above has been in effect since July 26, 2011.The MROP Board of Trustees is elected by its members to set and enforcethe policies and procedures of the Association.If Mr. [redacted] would like to relinquish ownership of his week, he will need to comply withthe Board's policy. He can contact the VRI Inventory Control Department at [redacted]for the necessary paperwork.Please let me know if I can be of further assistance.SincerelyVACATION RESORTS INTERNATIONAL[redacted]Director of Resort Operations

Please see our response below to this guests complaint: Vacation Resorts International is the management company for [redacted]  Our owner, deposited their week with an exchange company who in turn sold this week to a 3rd party.  This 3rd party rented the week to [redacted].  VRI did not receive any revenue for this week.  The exchange company did, and has refunded the 3rd party in full. The 3rd party will be reaching out to [redacted] in order to resolve this complaint. Please let me know if you have any further questions. Thank you.  [redacted]

In regards to Claim ID [redacted] confirmed his reservation through a third party, and compensation was worked out between them.He was already compensated $200.00. Please let me know if you have any further inquiries. Thank you.  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
I have owned this time share since 1995.  When I purchased the time share the exit fee was less than $200. She states that it has been $1500 since 2011, however, I was not notified of this change, and had I been informed of this change I would have turned in my weeks under the old policy.  I think that it is not fair to put through changes without proper notification and an opportunity to abide by the rules that were governing the time share when I purchased it.  I have noticed also since VRI has taken over the management of the time share the dues have almost doubled. 
Regards,
[redacted]