Thank you for the notification regarding the [redacted] complaintI have reviewed their account and the agreement they had was for a year term of advertisingVSI does not guarantee any owner regarding the sale of their agreementVSI has the responsibility of marketing said membership for the [redacted] in hopes of finding a buyer for their membershipVSI made a good effort in attempting to find a buyer for Mr [redacted] however no solid offers were ever placedPlease refer to the agreement that is attached stating the terms of the contract that Mr [redacted] agreed toThe signature line clearly states that there is a no refund policyVSI will be declining the request for a refund but is willing to extend Mr [redacted] already expired agreement for another year free of chargePlease feel free to contact me directly in regards to this offer or if you have any further questions regarding our policy.Thank you,Luis O***Vacation Services International, Operations Director###-###-#### [redacted]
Thank you for the replyI understand the consumer's frustration but the statements made from an outside party other than Vacation Services International are not our responsibilityThere is no way to predict a time frame in which a membership would sellVSI does not guarantee a sale due to the fact that VSI can not predict how the market is going to be likeIf that were the case we would put that information into every agreementI understand that the offer has been declined, but that offer will still stand if the consumer is in need of our services for future businessPlease feel fee to contact me directly if there are any further questionsCordially,Luis O [redacted] ***Vacation Services InternationalOperations Director###-###-#### [redacted]
Thank you Revdex.com for contacting our office regarding this consumer complaintWhile most of the parts in the consumers complaint are false, VSI will be terminating the contract with the [redacted] 's and refunding their moniesEvery client runs the risk of a week not renting and are NEVER guaranteed a rental under any circumstanceIf you have any further questions, please feel free to contact me directlyCordially, [redacted] ***, Operations DirectorVacation Services International [redacted] ***
Thank you for notifying us regarding our clients responseI understand that Mr [redacted] is not satisfied with the outcome of advertising his property but we can not control the outcomeVSI agreed to advertise the said membership and have followed this agreementThere is no guarantee to any client that a sale will occur while advertising their membershipVSI still declines the request for a refund as the client agreed by signing the marketing agreementVSI will still continue advertising Mr [redacted] 's membership but will once more recommend that he contact customer service regarding an up to date analysis of his membership on today's marketPlease feel free to contact me directly with any questions regarding this responseCordially, [redacted] ***Vacation Services InternationalDirector of Operations [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---The person, that we bought the vacation club, which directed us to the afore mentioned rip-off organization said that they had businesses from Europe buying these up at very good price for their employees when they traveled and it would be no problem whatsoever to sell in short orderWe kept calling them and telling them to reduce the asking price and they kept assuring us that it was not too highEven so we insisted, but apparently they never lowered it enoughWe were not really informed that they were only listing it on the internetWe understood they were realtors; I guess we were dooped by a slick salesman Now we have had to pay another business to unload it, They had no problem doing it, but we had to pay them, instead of getting money for the sale
Revdex.com,Thank you for contacting our offices regarding the complaint involving *** ***I have looked into his account and he has been enrolled in our services since June Please be advised that Vacation Services International has not guaranteed *** *** a sale or any time frame
regarding his vacation ownership nor has any affiliation with *** *** nationwide will refer their clients to our advertising services if neededVSI is currently marketing his vacation ownership for sale and will contact him when interest has been placed on his accountVSI has no dealings with the purchase the consumer has made with *** *** and would recommend he contact them directlyVSI will continue to market his vacation ownership for the length of our agreement as stated in his accountPlease feel free to contact me directly regarding any questions about the advertising of his vacation ownershipI would ask that this complaint also be removed from our file due to the fact that the complaint is regarding *** *** and not VSI. Cordially,Luis O.Operations DirectorVacation Services International###-###-####***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If VSI is a valid business for selling timeshares they should charge after they make the sale, not before as VSI does Our timeshare has the lowest price and is not selling We still request our money back
Regards,
*** ***
Vacation Services International * * *** *** *** *** ** *** * *** *** * *** ***
*** * *** ***
*we we typed this information into your complaint website
form but it didn't pick it up when sent to you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for the notification regarding the *** complaintI have reviewed their account and the agreement they had was for a year term of advertisingVSI does not guarantee any owner regarding the sale of their agreementVSI has the responsibility of marketing said membership for the
*** in hopes of finding a buyer for their membershipVSI made a good effort in attempting to find a buyer for Mr*** however no solid offers were ever placedPlease refer to the agreement that is attached stating the terms of the contract that Mr*** agreed toThe signature line clearly states that there is a no refund policyVSI will be declining the request for a refund but is willing to extend Mr*** already expired agreement for another year free of chargePlease feel free to contact me directly in regards to this offer or if you have any further questions regarding our policy.Thank you,Luis O***Vacation Services International, Operations Director###-###-####***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that ***e if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. VSI will also be refunding the said amount and the client should be receiving a refund check within business daysIf the company does not refund my entire amount of $I reserve the right to re-open this claim
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com, Thank you for contacting our offices regarding this complaint. VSI has reviewed the complaint and the owner's account and there is nor was a guarantee of sale for his membership. VSI has agreed to market the said membership for sale and is still marketing this membership per our agreement. The agreement VSI has in place with Mr. [redacted] states the client is still responsible for any financial obligations to resort while marketing the membership for sale. Please feel free to review the attached marketing agreement with our policies. I would highly recommend Mr. [redacted] contact the customer service office to make some changes to his account since none have been made since 2014. We will be more than happy to give him an up to day market analysis and recommend any changes to increase interest in his account. Please feel free to contact me directly with any questions. Cordially, [redacted]Vacation Services International[redacted]
Thank you for the reply. I understand the consumer's frustration but the statements made from an outside party other than Vacation Services International are not our responsibility. There is no way to predict a time frame in which a membership would sell. VSI does not guarantee a sale due to the fact that VSI can not predict how the market is going to be like. If that were the case we would put that information into every agreement. I understand that the offer has been declined, but that offer will still stand if the consumer is in need of our services for future business. Please feel fee to contact me directly if there are any further questions. Cordially,Luis O[redacted]Vacation Services InternationalOperations Director###-###-####[redacted]
Thank you for notifying us regarding our clients response. I understand that Mr. [redacted] is not satisfied with the outcome of advertising his property but we can not control the outcome. VSI agreed to advertise the said membership and have followed this agreement. There is no guarantee to any client that a sale will occur while advertising their membership. VSI still declines the request for a refund as the client agreed by signing the marketing agreement. VSI will still continue advertising Mr. [redacted]'s membership but will once more recommend that he contact customer service regarding an up to date analysis of his membership on today's market. Please feel free to contact me directly with any questions regarding this response. Cordially, [redacted] [redacted]Vacation Services InternationalDirector of Operations[redacted]
Thank you Revdex.com for contacting our office regarding this consumer complaint. While most of the parts in the consumers complaint are false, VSI will be terminating the contract with the [redacted]'s and refunding their monies. Every client runs the risk of a week not renting and are NEVER guaranteed a...
rental under any circumstance. If you have any further questions, please feel free to contact me directly. Cordially, [redacted], Operations DirectorVacation Services International[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---The person, that we bought the vacation club, which directed us to the afore mentioned rip-off organization said that they had businesses from Europe buying these up at very good price for their employees when they traveled and it would be no problem whatsoever to sell in short order. We kept calling them and telling them to reduce the asking price and they kept assuring us that it was not too high. Even so we insisted, but apparently they never lowered it enough. We were not really informed that they were only listing it on the internet. We understood they were realtors; I guess we were dooped by a slick salesman. Now we have had to pay another business to unload it, They had no problem doing it, but we had to pay them, instead of getting money for the sale.
Revdex.com, Thank you for notifying our office regarding Ms. [redacted]'s complaint. I have reviewed her account and there seems to be some confusion as to the services VSI are providing Ms. [redacted]. The marketing agreement clearly states that we will be advertising her vacation membership until sold....
Today's market is currently below average, therefore the process requires a good amount of patience. VSI does not warrant or guarantee a sale of any vacation membership we advertise. VSI will be cancelling Ms. [redacted]'s agreement and terminating all communications with the current interested parties. VSI will also be refunding the said amount and the client should be receiving a refund check within 14 business days. Please feel free to contact me directly if there are any further questions regarding this account. Cordially, [redacted]Operations Director[redacted]
Thank you for the notification regarding the [redacted] complaintI have reviewed their account and the agreement they had was for a year term of advertisingVSI does not guarantee any owner regarding the sale of their agreementVSI has the responsibility of marketing said membership for the [redacted] in hopes of finding a buyer for their membershipVSI made a good effort in attempting to find a buyer for Mr [redacted] however no solid offers were ever placedPlease refer to the agreement that is attached stating the terms of the contract that Mr [redacted] agreed toThe signature line clearly states that there is a no refund policyVSI will be declining the request for a refund but is willing to extend Mr [redacted] already expired agreement for another year free of chargePlease feel free to contact me directly in regards to this offer or if you have any further questions regarding our policy.Thank you,Luis O***Vacation Services International, Operations Director###-###-#### [redacted]
Thank you for the replyI understand the consumer's frustration but the statements made from an outside party other than Vacation Services International are not our responsibilityThere is no way to predict a time frame in which a membership would sellVSI does not guarantee a sale due to the fact that VSI can not predict how the market is going to be likeIf that were the case we would put that information into every agreementI understand that the offer has been declined, but that offer will still stand if the consumer is in need of our services for future businessPlease feel fee to contact me directly if there are any further questionsCordially,Luis O [redacted] ***Vacation Services InternationalOperations Director###-###-#### [redacted]
Thank you Revdex.com for contacting our office regarding this consumer complaintWhile most of the parts in the consumers complaint are false, VSI will be terminating the contract with the [redacted] 's and refunding their moniesEvery client runs the risk of a week not renting and are NEVER guaranteed a rental under any circumstanceIf you have any further questions, please feel free to contact me directlyCordially, [redacted] ***, Operations DirectorVacation Services International [redacted] ***
Thank you for notifying us regarding our clients responseI understand that Mr [redacted] is not satisfied with the outcome of advertising his property but we can not control the outcomeVSI agreed to advertise the said membership and have followed this agreementThere is no guarantee to any client that a sale will occur while advertising their membershipVSI still declines the request for a refund as the client agreed by signing the marketing agreementVSI will still continue advertising Mr [redacted] 's membership but will once more recommend that he contact customer service regarding an up to date analysis of his membership on today's marketPlease feel free to contact me directly with any questions regarding this responseCordially, [redacted] ***Vacation Services InternationalDirector of Operations [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---The person, that we bought the vacation club, which directed us to the afore mentioned rip-off organization said that they had businesses from Europe buying these up at very good price for their employees when they traveled and it would be no problem whatsoever to sell in short orderWe kept calling them and telling them to reduce the asking price and they kept assuring us that it was not too highEven so we insisted, but apparently they never lowered it enoughWe were not really informed that they were only listing it on the internetWe understood they were realtors; I guess we were dooped by a slick salesman Now we have had to pay another business to unload it, They had no problem doing it, but we had to pay them, instead of getting money for the sale
Revdex.com,Thank you for contacting our offices regarding the complaint involving *** ***I have looked into his account and he has been enrolled in our services since June Please be advised that Vacation Services International has not guaranteed *** *** a sale or any time frame
regarding his vacation ownership nor has any affiliation with *** *** nationwide will refer their clients to our advertising services if neededVSI is currently marketing his vacation ownership for sale and will contact him when interest has been placed on his accountVSI has no dealings with the purchase the consumer has made with *** *** and would recommend he contact them directlyVSI will continue to market his vacation ownership for the length of our agreement as stated in his accountPlease feel free to contact me directly regarding any questions about the advertising of his vacation ownershipI would ask that this complaint also be removed from our file due to the fact that the complaint is regarding *** *** and not VSI. Cordially,Luis O.Operations DirectorVacation Services International###-###-####***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If VSI is a valid business for selling timeshares they should charge after they make the sale, not before as VSI does Our timeshare has the lowest price and is not selling We still request our money back
Regards,
*** ***
Vacation Services International * * *** *** *** *** ** *** * *** *** * *** ***
*** * *** ***
*we we typed this information into your complaint website
form but it didn't pick it up when sent to you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for the notification regarding the *** complaintI have reviewed their account and the agreement they had was for a year term of advertisingVSI does not guarantee any owner regarding the sale of their agreementVSI has the responsibility of marketing said membership for the
*** in hopes of finding a buyer for their membershipVSI made a good effort in attempting to find a buyer for Mr*** however no solid offers were ever placedPlease refer to the agreement that is attached stating the terms of the contract that Mr*** agreed toThe signature line clearly states that there is a no refund policyVSI will be declining the request for a refund but is willing to extend Mr*** already expired agreement for another year free of chargePlease feel free to contact me directly in regards to this offer or if you have any further questions regarding our policy.Thank you,Luis O***Vacation Services International, Operations Director###-###-####***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that ***e if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. VSI will also be refunding the said amount and the client should be receiving a refund check within business daysIf the company does not refund my entire amount of $I reserve the right to re-open this claim
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com, Thank you for contacting our offices regarding this complaint. VSI has reviewed the complaint and the owner's account and there is nor was a guarantee of sale for his membership. VSI has agreed to market the said membership for sale and is still marketing this membership per our agreement. The agreement VSI has in place with Mr. [redacted] states the client is still responsible for any financial obligations to resort while marketing the membership for sale. Please feel free to review the attached marketing agreement with our policies. I would highly recommend Mr. [redacted] contact the customer service office to make some changes to his account since none have been made since 2014. We will be more than happy to give him an up to day market analysis and recommend any changes to increase interest in his account. Please feel free to contact me directly with any questions. Cordially, [redacted]Vacation Services International[redacted]
Thank you for the reply. I understand the consumer's frustration but the statements made from an outside party other than Vacation Services International are not our responsibility. There is no way to predict a time frame in which a membership would sell. VSI does not guarantee a sale due to the fact that VSI can not predict how the market is going to be like. If that were the case we would put that information into every agreement. I understand that the offer has been declined, but that offer will still stand if the consumer is in need of our services for future business. Please feel fee to contact me directly if there are any further questions. Cordially,Luis O[redacted]Vacation Services InternationalOperations Director###-###-####[redacted]
Thank you for notifying us regarding our clients response. I understand that Mr. [redacted] is not satisfied with the outcome of advertising his property but we can not control the outcome. VSI agreed to advertise the said membership and have followed this agreement. There is no guarantee to any client that a sale will occur while advertising their membership. VSI still declines the request for a refund as the client agreed by signing the marketing agreement. VSI will still continue advertising Mr. [redacted]'s membership but will once more recommend that he contact customer service regarding an up to date analysis of his membership on today's market. Please feel free to contact me directly with any questions regarding this response. Cordially, [redacted] [redacted]Vacation Services InternationalDirector of Operations[redacted]
Thank you Revdex.com for contacting our office regarding this consumer complaint. While most of the parts in the consumers complaint are false, VSI will be terminating the contract with the [redacted]'s and refunding their monies. Every client runs the risk of a week not renting and are NEVER guaranteed a...
rental under any circumstance. If you have any further questions, please feel free to contact me directly. Cordially, [redacted], Operations DirectorVacation Services International[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---The person, that we bought the vacation club, which directed us to the afore mentioned rip-off organization said that they had businesses from Europe buying these up at very good price for their employees when they traveled and it would be no problem whatsoever to sell in short order. We kept calling them and telling them to reduce the asking price and they kept assuring us that it was not too high. Even so we insisted, but apparently they never lowered it enough. We were not really informed that they were only listing it on the internet. We understood they were realtors; I guess we were dooped by a slick salesman. Now we have had to pay another business to unload it, They had no problem doing it, but we had to pay them, instead of getting money for the sale.
Revdex.com, Thank you for notifying our office regarding Ms. [redacted]'s complaint. I have reviewed her account and there seems to be some confusion as to the services VSI are providing Ms. [redacted]. The marketing agreement clearly states that we will be advertising her vacation membership until sold....
Today's market is currently below average, therefore the process requires a good amount of patience. VSI does not warrant or guarantee a sale of any vacation membership we advertise. VSI will be cancelling Ms. [redacted]'s agreement and terminating all communications with the current interested parties. VSI will also be refunding the said amount and the client should be receiving a refund check within 14 business days. Please feel free to contact me directly if there are any further questions regarding this account. Cordially, [redacted]Operations Director[redacted]