Vacationland was contacted by Mr. [redacted] around 3/21/16, requesting repair of trailer marker/turn/stop lights on used trailer he just purchased (there was no mention of repairing any other lighting on the trailer as noted in customer complaint about light by LP tanks or patio light by entrance) ....
Our Service Writer spoke to him about nature of work to be done and, not having seen trailer yet, estimated repair would cost around $125 for labor. Customer was told that we could definitely make repairs and get the lights working, but did not discuss how the repairs would be made (this is in reference to his claim that the wiring was not “as promised” and “not enclosed in a loom”). We were told the lights were all there, just wiring had been cut and needed to be reconnected or replaced. He inquired about when he could bring the trailer in for work, as he had it stored in an indoor facility and did not want to leave it out due to roof issues.The Service Writer agreed to schedule the unit to be dropped off on 4/14/16 for the requested service work to be performed. When the customer dropped off the unit for service work, the Service Manager and Mrs. [redacted] were inside the trailer when Mrs. [redacted] requested that we also perform a quick check on the appliances to determine their condition. Upon the first inspection of the trailer by the repair Tech, it was determined that the factory wiring for the lights the customer requested repair of, were indeed cut, and the 7way cable and plug were missing. The customer had strung a 4wire assembly with 4way flat connector along the underside of the trailer from the front to the back where he had secured a temporary light bar that housed two lights for marker/turn/stop lights on the rear bumper. Our Tech proceeded to install new wiring to connect the factory marker/turn/stop lights to a new 7way cable and plug on the front of the trailer. The Tech did not remove any of the existing temporary wiring or light bar that the customer had installed. After completing the wiring, the Tech checked the operation of the lights to be repaired and found that the right taillight was not working because of wiring to the socket, therefore the light fixture assembly was changed. After changing the fixture, the Tech checked all marker, turn and stop lights and found them to all be working. The Tech informed the Shop Manager that he was done and was then told to perform a quick check on the appliances to see what was working or not. The quick check was performed and results were noted in the repair order.On 4/16/16, Mr [redacted] came and inquired of the Service Manager about the cost of the repairs. Mr. [redacted] thought that the cost of around $400 was a lot, but would come back in Monday the 18th to talk about it. He did not come in on the 18th, but rather returned on 4/30/16, with two other gentlemen.to pick up his trailer. The unit was brought out in front for Mr. [redacted] to hook up and take away. Mr. [redacted] came back into the service department and stated that the lights on the trailer were not working. The Service Writer told him that they had been fixed and should be working. He insisted that they were not working, so the Servicer Writer said he would come out front and look, and that the problem might be with his tow vehicle. The Service Writer went out front and verified that the lights were not working on the trailer with the trailer plugged into the tow vehicle. The Service Writer used a 7way tester to check the customer’s tow vehicle, and found it to be OK. The Service Writer then securely plugged the trailer cable back into the customer’s tow vehicle and the lights worked. The customer walked around the trailer and saw that the lights were working and said OK and left. The customer returned on a later date to pick up items he had purchased earlier at the open house garage sale on 4/16/16. At that time, neither the Service Manager or the Service Writer spoke to Mr. [redacted] about his trailer.After receiving the Revdex.com complaint, on 5/10/16 the Service Writer contacted Mr. [redacted] to ascertain the status of his trailer and to follow up on his complaint. Mr. [redacted] reiterated what he had said in his complaint, and when asked it he would bring the trailer back in for us to correct, he stated that he would not as he had already made repairs on his own. The Service Writer asked Mr. [redacted] why he would have driven away on the 30th, when he had come in saying the lights were not working. He said even though they were on after the Service Writer made a good connection, that he just wanted to “get out of Dodge” since it was raining.
Vacationland was contacted by Mr. [redacted] around 3/21/16, requesting repair of trailer marker/turn/stop lights on used trailer he just purchased (there was no mention of repairing any other lighting on the trailer as noted in customer complaint about light by LP tanks or patio light by entrance) ....
Our Service Writer spoke to him about nature of work to be done and, not having seen trailer yet, estimated repair would cost around $125 for labor. Customer was told that we could definitely make repairs and get the lights working, but did not discuss how the repairs would be made (this is in reference to his claim that the wiring was not “as promised” and “not enclosed in a loom”). We were told the lights were all there, just wiring had been cut and needed to be reconnected or replaced. He inquired about when he could bring the trailer in for work, as he had it stored in an indoor facility and did not want to leave it out due to roof issues.The Service Writer agreed to schedule the unit to be dropped off on 4/14/16 for the requested service work to be performed. When the customer dropped off the unit for service work, the Service Manager and Mrs. [redacted] were inside the trailer when Mrs. [redacted] requested that we also perform a quick check on the appliances to determine their condition. Upon the first inspection of the trailer by the repair Tech, it was determined that the factory wiring for the lights the customer requested repair of, were indeed cut, and the 7way cable and plug were missing. The customer had strung a 4wire assembly with 4way flat connector along the underside of the trailer from the front to the back where he had secured a temporary light bar that housed two lights for marker/turn/stop lights on the rear bumper. Our Tech proceeded to install new wiring to connect the factory marker/turn/stop lights to a new 7way cable and plug on the front of the trailer. The Tech did not remove any of the existing temporary wiring or light bar that the customer had installed. After completing the wiring, the Tech checked the operation of the lights to be repaired and found that the right taillight was not working because of wiring to the socket, therefore the light fixture assembly was changed. After changing the fixture, the Tech checked all marker, turn and stop lights and found them to all be working. The Tech informed the Shop Manager that he was done and was then told to perform a quick check on the appliances to see what was working or not. The quick check was performed and results were noted in the repair order.On 4/16/16, Mr [redacted] came and inquired of the Service Manager about the cost of the repairs. Mr. [redacted] thought that the cost of around $400 was a lot, but would come back in Monday the 18th to talk about it. He did not come in on the 18th, but rather returned on 4/30/16, with two other gentlemen.to pick up his trailer. The unit was brought out in front for Mr. [redacted] to hook up and take away. Mr. [redacted] came back into the service department and stated that the lights on the trailer were not working. The Service Writer told him that they had been fixed and should be working. He insisted that they were not working, so the Servicer Writer said he would come out front and look, and that the problem might be with his tow vehicle. The Service Writer went out front and verified that the lights were not working on the trailer with the trailer plugged into the tow vehicle. The Service Writer used a 7way tester to check the customer’s tow vehicle, and found it to be OK. The Service Writer then securely plugged the trailer cable back into the customer’s tow vehicle and the lights worked. The customer walked around the trailer and saw that the lights were working and said OK and left. The customer returned on a later date to pick up items he had purchased earlier at the open house garage sale on 4/16/16. At that time, neither the Service Manager or the Service Writer spoke to Mr. [redacted] about his trailer.After receiving the Revdex.com complaint, on 5/10/16 the Service Writer contacted Mr. [redacted] to ascertain the status of his trailer and to follow up on his complaint. Mr. [redacted] reiterated what he had said in his complaint, and when asked it he would bring the trailer back in for us to correct, he stated that he would not as he had already made repairs on his own. The Service Writer asked Mr. [redacted] why he would have driven away on the 30th, when he had come in saying the lights were not working. He said even though they were on after the Service Writer made a good connection, that he just wanted to “get out of Dodge” since it was raining.