We agreed to pay $for nights at the park lane hotel and go to a minute resort previewI was charged $They will not honor the contract I have emailed twice and calledWe agreed to pay $for nights at the park lane hotel and go to a minute resort previewI was charge $They will not honor the contractI spoke with [redacted] and she does not know how we purchased the package because they do not offer itI sent supporting screen shots with time stamps to show what I agreed to pay and for whatWhen I brought this up [redacted] hung up on me
This company called me to sell me a vacation package to [redacted] They never disclosed that it would involve a mandatory Timeshare presentationI do not want to attend the Timeshare presentation and they refuse to refund my money that I paid upfrontI am a college student and can't afford to waste my money like this Product_Or_Service: Vacation package Account_Number: My trip Id XXXXXXX
My complaint is VERY similar to all....the othersearly April I find "a deal" on internet nights in Hilton Head, at the HOLIDAY INN EXPRESS, for $, amazing deal, almost too good to be true = that's correct, it is not true (any of it) I'm told I'll get an email with DETAILS still have not one email to DATE (May 19, 2018), I get a call three days after booking (***and them charging my card immediately), the lady says "you'll be staying at the Park Lane" & "you'll need to listen to a minute presentation on day two & I need to know your wife's income" '??? WHAT '?? I signed up for the HOLIDAY INN EXPRESS - not some place a mile or two down the road , that I'm unaware of, have never stayed at before and is NOT were I want to be (within walk to everything)Again you get the statement we will be emailing you details - so I wait for the details, that never comeIt gets better, a family member has an injury and my wife is forced to take weeks of (unexpected) PTO - she now,
This company has horrible customer serviceI made my reservation a month before I was schedule to arriveSix days before my trip a representative left a message stating that the days I book was not availableI ask why did they wait six day before my trip to contact me? The representative said that the days I were not available, and they did not have any rooms, but she could get me a room for two daysI asked to speak with a supervisor, she said that she will have one contact me....They never calledI called back the next day and asked to speak with a supervisor, this time I spoke with a manager and explained the situation again....The manager stated that they refunded my money and she did bot know why I was still callingI explain that I was disappointing, and that my family vacation was a surprised for my mother birthday before I'm schedule to deploy the following weekThe manager stated that it was nothing they could doBefore you book with this company please make sure that you confirm your date with them, otherwise your vacation will be ruined
Vacation Play would not let me switch the days of my reservation without a surchargeI was not told I couldn't use other days when I paid in advance
I was sent information about a vacation package at Sonesta Resort in Hilton Head When I phoned to make a reservation, I was told I didn't make enough money to qualify for that, but that I did qualify to stay at the Holiday Inn ExpressSo, May 23, I made a 3D 2N reservation for a Wed - Friday stay over Spring vacation week - April and of - and paid I $ I was supposed to phone back to firm up the date Since then, a need arose for me to reschedule I knew the reservation was non-refundable, but I was not informed that the days had to be Wed - Friday, or that I could not reschedule for days other than Wed - Friday I work as a teacher and cannot get off mid week to use the package I phoned Feb to reschedule and was told they could do that for me before May but only Wed - Friday Since the da
I purchase a vacation package which supposed to be good for a year I purchase on March 17-i call today to book my dates now I'm being told they was put on the do not call list which is not true now I'm getting the run-around I just want a refund because they don't want to honor it
Product_Or_Service: Vacation package
Company refuses to give refund for services that they did not and can not provide
Called sat 2/24/to confirm reservation (made in Nov2017) for 4/2-4/*** said we were not booked and dates were not available any longer She stated that she had evidence that we had been in account in November Gave us other date options at a different resort Was extremely argumentativeWe asked to speak to a supervisorshe stated she wasWe did research on vacationplay that told us otherwise The "book your reservation page" clearly states that the sonesta will be your resortnot the case.(we have screen shot) Ripoffreport.com list many negative reviews on similar circumstances regarding not issuing a refund for services not used
We tried several times saturday and sunday to book reservation online and received a pagesaying it was a duplicate entry indicating to us that we had indeed put this information in in November.(we have screen shots)
Company refuses to give refund for
I received a phone call from a female saying she was with Hilton head island reservationsShe then proceeded to tell me that my reservation had not been processed the the Holiday inn beach house and that she could get me reservations plus bike rentalsI call the Beach House was told that I did have reservationsThis women never told me who she was with or that I had to spend hours listening to herI did get my money back, but this is a SCAM, SCAM
We agreed to pay $for nights at the park lane hotel and go to a minute resort previewI was charged $They will not honor the contract
I have emailed twice and calledWe agreed to pay $for nights at the park lane hotel and go to a minute resort previewI was charge $They will not honor the contractI spoke with *** and she does not know how we purchased the package because they do not offer itI sent supporting screen shots with time stamps to show what I agreed to pay and for whatWhen I brought this up *** hung up on me
Company lied about cost and ease of use
Told buying night day package to Hilton Head Island could be used any time for $Charged me $ When tried make reservation for January site "dates not available." Then tried make reservation for over dates April to December same message Phone call with representative unproductive, won't give me to supervisor and upset that we already own timeshare with another company Couldn't answer question about why no dates in April, May, June, July weren't available per their websiteWould not refund money
I had a very bad experience with this companyThey told me one thing one day and another thing the next time I calledMelissa, Ginger, Tamika, and Jennifer were all very rudeSo was one other lady who hung up on me initiallyEvery name I mentioned above hung up on meThey were upset because I asked to speak to the GM who is Jennifer R*** and I refused to hang up until my issue was resolvedWell they decided that what they told me was law and that I could not speak to JenniferI took matters into my own hands and called back to back until guess what, Jennifer R was finally available although the girl who I was literally on another phone with had just told me that Jennifer R was not in the officeThe lies continuedJennifer R who is supposedly the GM, mind you immediately got on the phone and went off on me, telling me that she was later for a doctor's appointment because I decided to call and harass her agents so she couldn't leave and call me back when she returned, only for her to get on the phone and tell me the same thing that they'd already told meNever once did she apologize or ask to hear what my issue wasI asked to speak with her manager because I did not like her attitude either and she told me there was no one else to speak with but that she'd refund my money so she wouldn't have to deal with me anymore and she doesn't know why shed didn't think of that before nowI asked for a confirmation so that I did not have to call back and she told me she didn't have a confirmation number so I asked her to send me an emailShe said that I would receive one automaticallyWe shall seeThanks Jennifer R for your assistance but all of you need to go through further customer service trainingI really hope that these contact forms are seen by your manager because I know you have oneGood luck at the doctor today :)
They are crooksThey continue to try and get more money out of youI don't trust them and they are all liarsI will NEVER do business with them againI really wish I could give them a zero or a negative numberI hate people who lie and are crooksThere is a special place in purgatory for themI am reaching out here and on every social media platform to let them know I will not give them any favorable reviews at all
This company called me to sell me a vacation package to *** *** They never disclosed that it would involve a mandatory Timeshare presentationI do not want to attend the Timeshare presentation and they refuse to refund my money that I paid upfrontI am a college student and can't afford to waste my money like this
Product_Or_Service: Vacation package
Account_Number: My trip Id XXXXXXX
WOW!!! I am glad that I did not completed this, I don't understand how they get rated A+While she explain all of this to me I was researching about them online and decided not to complete the transaction and she just hung up on me, what kind on business is that! It only tells me one thing SCAM ALERT! I'm sure they'll change the name and keep doing this
I just got off the phone with Customer Service and asked for my money back because Hurricane Irma is in the path of Hilton Head, SC where we are suppose to be staying I have no future plans on visiting and just wanted my money back They will not refund but kept saying that they can change the dates I asked to speak to a manager and he said he was the manager but then later told me that the manager was out of the office SO obviously he was not the manager I called him out on his lie and asked to speak with someone else and he hung up on me I WILL NEVER USE THIS COMPANY AGAIN OR RECOMMEND IT TO ANYONE Terrible customer service
Vacation Play is a scam and charged me for an additional night that I wasn't able to attend as a cancellation fee
Since day one, we've had issues with this companyUpon the second attempt to make our destination, we had be given intentions that we were going to be staying at Coral Sands resorts near the beachCome to find out, we were actually staying at some random hotel away from the beach and had to attend a time-share meeting at the coral sands placeUpon reciveing this "FREE" vacation, we were NEVER told that we would be staying somewhere else and that we would have to attend a time-share meetingWe received a call that if we booked an additional night we would get it for $We booked (before we knew all this) and was never sent confirmation but our card was charged immediatelyCalled over times to get in touch with someone about our reservations and finally a disgruntle employee complained about the other employee who didn't do their job to get this inOn our way, we
Purchased a vacation package in May and booked the dates in JuneReceived a call about a month later stating the dates we chose are not available and offered us a room at another hotelLooked up the hotel online and it is extremely different from the original hotelThere were pictures of roaches in rooms and the hotel is undergoing a renovation at the time we would be thereWe were then offered an "upgrade" to another place for an additional per nightWhen I expressed dislike over that I was told they could do it for per night and nothing lessHowever the hotel was comparable to the original location we were initially booked forEvery representative I spoke with was extremely rude and rushing to get off of the phone with meI asked to speak to a manager and was told several times that I was speaking to the highest ranking person thereWhen I called back I was not even addressed by nameThey knew who was calling and just repeated the same thingThe last person I sp
I was contacted by Vacation Play.com over the phoneThey inticed me in such a way when they said I had won a contest and I would be able to come to Hilton Head for a "Free" VacationAfter a little interrogation on my part, I found out this is a time share company and they sell vacations for a small fee but your have to attend their sales pitchThe very first time I was asked to pay $177.00, however due to my health issues, I was forced to rescheduled, I used the same email confirmation they sent me, and asked to re book my reservationI never heard back, once I called them, they said they never received the email, even though I have the copy of the sameThey said they would get back to me and they never didFast forward to two weeks ago (July) I received another phone call, the lady representative told me I can still book the vacation, but now, for days instead of At this point I wanted to book anything not to lose my moneyI was told I could use the Beach House for another
I have vacationed with Vacation Play twice before, both times at Hilton Head Island, both times after they called me The second time (2014), I was in active bankruptcy, and told them when they called They said it was no problem When I got the vacation info, one of the provisions was that there was no active bankruptcy I called them again, and stated my circumstances, and was told again that there was no problem We enjoyed the vacation, but did not buy any property (obviously) Last fall, Vacation Play called again, and offered another deal on a vacation to Hilton Head I reiterated my bankruptcy, and was told it wouldn't be a problem, so I purchased a vacation for my wife and me I set up my vacation for October 7-9, A week ago, I downloaded the info, and noticed the same qualification about those in bankruptcy, which says if I violate the qualification, I will be charged an additional $ I called again, expecting to be told it wouldn't be a problem again I sp
purchased a vacation package decided didn't want to go because the kept adding all of these fees ,called and asked for a refund and was refused one all we want is our money back .We paid then another for an extra night then they informed us we had to pay a night for hotel taxthen, we were told if we wanted to extended it ,it would be for 3months for months and for a year this place is taking peoples money and somebody needs to do something about it and when u confront them they hang up on you
Product_Or_Service: vacation package
We agreed to pay $for nights at the park lane hotel and go to a minute resort previewI was charged $They will not honor the contract I have emailed twice and calledWe agreed to pay $for nights at the park lane hotel and go to a minute resort previewI was charge $They will not honor the contractI spoke with [redacted] and she does not know how we purchased the package because they do not offer itI sent supporting screen shots with time stamps to show what I agreed to pay and for whatWhen I brought this up [redacted] hung up on me
This company called me to sell me a vacation package to [redacted] They never disclosed that it would involve a mandatory Timeshare presentationI do not want to attend the Timeshare presentation and they refuse to refund my money that I paid upfrontI am a college student and can't afford to waste my money like this Product_Or_Service: Vacation package Account_Number: My trip Id XXXXXXX
My complaint is VERY similar to all....the othersearly April I find "a deal" on internet nights in Hilton Head, at the HOLIDAY INN EXPRESS, for $, amazing deal, almost too good to be true = that's correct, it is not true (any of it) I'm told I'll get an email with DETAILS still have not one email to DATE (May 19, 2018), I get a call three days after booking (***and them charging my card immediately), the lady says "you'll be staying at the Park Lane" & "you'll need to listen to a minute presentation on day two & I need to know your wife's income" '??? WHAT '?? I signed up for the HOLIDAY INN EXPRESS - not some place a mile or two down the road , that I'm unaware of, have never stayed at before and is NOT were I want to be (within walk to everything)Again you get the statement we will be emailing you details - so I wait for the details, that never comeIt gets better, a family member has an injury and my wife is forced to take weeks of (unexpected) PTO - she now,
This company has horrible customer serviceI made my reservation a month before I was schedule to arriveSix days before my trip a representative left a message stating that the days I book was not availableI ask why did they wait six day before my trip to contact me? The representative said that the days I were not available, and they did not have any rooms, but she could get me a room for two daysI asked to speak with a supervisor, she said that she will have one contact me....They never calledI called back the next day and asked to speak with a supervisor, this time I spoke with a manager and explained the situation again....The manager stated that they refunded my money and she did bot know why I was still callingI explain that I was disappointing, and that my family vacation was a surprised for my mother birthday before I'm schedule to deploy the following weekThe manager stated that it was nothing they could doBefore you book with this company please make sure that you confirm your date with them, otherwise your vacation will be ruined
Vacation Play would not let me switch the days of my reservation without a surchargeI was not told I couldn't use other days when I paid in advance
I was sent information about a vacation package at Sonesta Resort in Hilton Head When I phoned to make a reservation, I was told I didn't make enough money to qualify for that, but that I did qualify to stay at the Holiday Inn ExpressSo, May 23, I made a 3D 2N reservation for a Wed - Friday stay over Spring vacation week - April and of - and paid I $ I was supposed to phone back to firm up the date Since then, a need arose for me to reschedule I knew the reservation was non-refundable, but I was not informed that the days had to be Wed - Friday, or that I could not reschedule for days other than Wed - Friday I work as a teacher and cannot get off mid week to use the package I phoned Feb to reschedule and was told they could do that for me before May but only Wed - Friday Since the da
I purchase a vacation package which supposed to be good for a year I purchase on March 17-i call today to book my dates now I'm being told they was put on the do not call list which is not true now I'm getting the run-around I just want a refund because they don't want to honor it
Product_Or_Service: Vacation package
Company refuses to give refund for services that they did not and can not provide
Called sat 2/24/to confirm reservation (made in Nov2017) for 4/2-4/*** said we were not booked and dates were not available any longer She stated that she had evidence that we had been in account in November Gave us other date options at a different resort Was extremely argumentativeWe asked to speak to a supervisorshe stated she wasWe did research on vacationplay that told us otherwise The "book your reservation page" clearly states that the sonesta will be your resortnot the case.(we have screen shot) Ripoffreport.com list many negative reviews on similar circumstances regarding not issuing a refund for services not used
We tried several times saturday and sunday to book reservation online and received a pagesaying it was a duplicate entry indicating to us that we had indeed put this information in in November.(we have screen shots)
Company refuses to give refund for
I received a phone call from a female saying she was with Hilton head island reservationsShe then proceeded to tell me that my reservation had not been processed the the Holiday inn beach house and that she could get me reservations plus bike rentalsI call the Beach House was told that I did have reservationsThis women never told me who she was with or that I had to spend hours listening to herI did get my money back, but this is a SCAM, SCAM
We agreed to pay $for nights at the park lane hotel and go to a minute resort previewI was charged $They will not honor the contract
I have emailed twice and calledWe agreed to pay $for nights at the park lane hotel and go to a minute resort previewI was charge $They will not honor the contractI spoke with *** and she does not know how we purchased the package because they do not offer itI sent supporting screen shots with time stamps to show what I agreed to pay and for whatWhen I brought this up *** hung up on me
Company lied about cost and ease of use
Told buying night day package to Hilton Head Island could be used any time for $Charged me $ When tried make reservation for January site "dates not available." Then tried make reservation for over dates April to December same message Phone call with representative unproductive, won't give me to supervisor and upset that we already own timeshare with another company Couldn't answer question about why no dates in April, May, June, July weren't available per their websiteWould not refund money
I had a very bad experience with this companyThey told me one thing one day and another thing the next time I calledMelissa, Ginger, Tamika, and Jennifer were all very rudeSo was one other lady who hung up on me initiallyEvery name I mentioned above hung up on meThey were upset because I asked to speak to the GM who is Jennifer R*** and I refused to hang up until my issue was resolvedWell they decided that what they told me was law and that I could not speak to JenniferI took matters into my own hands and called back to back until guess what, Jennifer R was finally available although the girl who I was literally on another phone with had just told me that Jennifer R was not in the officeThe lies continuedJennifer R who is supposedly the GM, mind you immediately got on the phone and went off on me, telling me that she was later for a doctor's appointment because I decided to call and harass her agents so she couldn't leave and call me back when she returned, only for her to get on the phone and tell me the same thing that they'd already told meNever once did she apologize or ask to hear what my issue wasI asked to speak with her manager because I did not like her attitude either and she told me there was no one else to speak with but that she'd refund my money so she wouldn't have to deal with me anymore and she doesn't know why shed didn't think of that before nowI asked for a confirmation so that I did not have to call back and she told me she didn't have a confirmation number so I asked her to send me an emailShe said that I would receive one automaticallyWe shall seeThanks Jennifer R for your assistance but all of you need to go through further customer service trainingI really hope that these contact forms are seen by your manager because I know you have oneGood luck at the doctor today :)
They are crooksThey continue to try and get more money out of youI don't trust them and they are all liarsI will NEVER do business with them againI really wish I could give them a zero or a negative numberI hate people who lie and are crooksThere is a special place in purgatory for themI am reaching out here and on every social media platform to let them know I will not give them any favorable reviews at all
This company called me to sell me a vacation package to *** *** They never disclosed that it would involve a mandatory Timeshare presentationI do not want to attend the Timeshare presentation and they refuse to refund my money that I paid upfrontI am a college student and can't afford to waste my money like this
Product_Or_Service: Vacation package
Account_Number: My trip Id XXXXXXX
WOW!!! I am glad that I did not completed this, I don't understand how they get rated A+While she explain all of this to me I was researching about them online and decided not to complete the transaction and she just hung up on me, what kind on business is that! It only tells me one thing SCAM ALERT! I'm sure they'll change the name and keep doing this
I just got off the phone with Customer Service and asked for my money back because Hurricane Irma is in the path of Hilton Head, SC where we are suppose to be staying I have no future plans on visiting and just wanted my money back They will not refund but kept saying that they can change the dates I asked to speak to a manager and he said he was the manager but then later told me that the manager was out of the office SO obviously he was not the manager I called him out on his lie and asked to speak with someone else and he hung up on me I WILL NEVER USE THIS COMPANY AGAIN OR RECOMMEND IT TO ANYONE Terrible customer service
Vacation Play is a scam and charged me for an additional night that I wasn't able to attend as a cancellation fee
Since day one, we've had issues with this companyUpon the second attempt to make our destination, we had be given intentions that we were going to be staying at Coral Sands resorts near the beachCome to find out, we were actually staying at some random hotel away from the beach and had to attend a time-share meeting at the coral sands placeUpon reciveing this "FREE" vacation, we were NEVER told that we would be staying somewhere else and that we would have to attend a time-share meetingWe received a call that if we booked an additional night we would get it for $We booked (before we knew all this) and was never sent confirmation but our card was charged immediatelyCalled over times to get in touch with someone about our reservations and finally a disgruntle employee complained about the other employee who didn't do their job to get this inOn our way, we
Purchased a vacation package in May and booked the dates in JuneReceived a call about a month later stating the dates we chose are not available and offered us a room at another hotelLooked up the hotel online and it is extremely different from the original hotelThere were pictures of roaches in rooms and the hotel is undergoing a renovation at the time we would be thereWe were then offered an "upgrade" to another place for an additional per nightWhen I expressed dislike over that I was told they could do it for per night and nothing lessHowever the hotel was comparable to the original location we were initially booked forEvery representative I spoke with was extremely rude and rushing to get off of the phone with meI asked to speak to a manager and was told several times that I was speaking to the highest ranking person thereWhen I called back I was not even addressed by nameThey knew who was calling and just repeated the same thingThe last person I sp
I was contacted by Vacation Play.com over the phoneThey inticed me in such a way when they said I had won a contest and I would be able to come to Hilton Head for a "Free" VacationAfter a little interrogation on my part, I found out this is a time share company and they sell vacations for a small fee but your have to attend their sales pitchThe very first time I was asked to pay $177.00, however due to my health issues, I was forced to rescheduled, I used the same email confirmation they sent me, and asked to re book my reservationI never heard back, once I called them, they said they never received the email, even though I have the copy of the sameThey said they would get back to me and they never didFast forward to two weeks ago (July) I received another phone call, the lady representative told me I can still book the vacation, but now, for days instead of At this point I wanted to book anything not to lose my moneyI was told I could use the Beach House for another
I have vacationed with Vacation Play twice before, both times at Hilton Head Island, both times after they called me The second time (2014), I was in active bankruptcy, and told them when they called They said it was no problem When I got the vacation info, one of the provisions was that there was no active bankruptcy I called them again, and stated my circumstances, and was told again that there was no problem We enjoyed the vacation, but did not buy any property (obviously) Last fall, Vacation Play called again, and offered another deal on a vacation to Hilton Head I reiterated my bankruptcy, and was told it wouldn't be a problem, so I purchased a vacation for my wife and me I set up my vacation for October 7-9, A week ago, I downloaded the info, and noticed the same qualification about those in bankruptcy, which says if I violate the qualification, I will be charged an additional $ I called again, expecting to be told it wouldn't be a problem again I sp
purchased a vacation package decided didn't want to go because the kept adding all of these fees ,called and asked for a refund and was refused one all we want is our money back .We paid then another for an extra night then they informed us we had to pay a night for hotel taxthen, we were told if we wanted to extended it ,it would be for 3months for months and for a year this place is taking peoples money and somebody needs to do something about it and when u confront them they hang up on you
Product_Or_Service: vacation package