Vacationwired.com

September 25, 2014
Dear [redacted],This letter is in regards to a complaint file against Shenandoah Mutual Fire insurance Company with your ID of [redacted]. Simply put, the insured's roof does not have wind or hail damage. There is no shingles missing and there is no evidence of...

hail damage around the property. The damage to the roof is from what we believe to be a defective shingle. 1 have researched defective shingles and all signs point to this. The policy states that defects and errors are not covered. This part of the policy was given to the insured along with the denial letter for the roof on 7/2/14. If for some reason this is not the case, there is still nothing that would cover them under their policy with us being that it is not wind or hail damage. They have been told to contact the manufacturer about possibly making a claim for a defective shingle. They also have been told that the policy would cover the inside water damage up to this point, which is some spots on the ceiling. This has been looked at recently by a representative of the company and a contractor and the inside water spots will the settled and paid soon. We are not responsible for paying for any water damage that occurs beyond this point because they are responsible for preventing further damage to their property stated by the policy conditions. I hope this helps with this matter and once the payment has been made on the inside water damage spatting Shenandoah Mutual Fire Insurance Company will consider this matter closed and finalized.Sincerely,
Ryan R.