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I have used McAllister for my air conditioning and plumbing needs The repair/installation people are polite and efficient They do not try to sell me things that I do not need I will use them again and recommend them highly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

McAllister Plumbing, Heating and Cooling
Maelou Drive
Hamburg N.Y14075
6/26/
Case #***
To whom it concerns,
We would agree mostly with this customer’s
complaint however we will not do the wrong thing for any of our customer just to make money. With air conditioning it involves the weather to be somewhat warm in order to add Freon to a system the correct wayTo explain this a little further a/c uses Freon as the gas that exchanges the heat in the house from the indoor coil to the outdoor unit where it is releasedThis Freon is very subject to temperatures and moistureMoisture in the system can react with the Freon oil and turn it to an acid base which would be detrimental to the systemOur weather has been raining and cold most of the monthAir has moisture in it; we hope that you can understand how much moisture would get into the system while connecting these lines in the rainIt’s just not good practice. With our temperatures just barley over 45-degrees, she was not scheduled, but when I asked our dispatcher she told me they did talk several timesAlso we can only go by the weather forecast when setting our schedules upThere were days that the system could have been charged but other customers that were booked prior could not rescheduleWe tried to please all our customers but it was if impossibleAnother delay began when after her refrigerant lines were extended there was a problem with the service valveWe did try to repair it but were unable to so we brazed in a new access portThe access port didn’t leak before we started the work but it’s like a bicycle tire port if you pump up the tire and after that it started leaking out where you put air into it whose fault is it? We are not charging her for this work due to her inconvenienceThe customer did call the office on Friday 16th but I was out of the office on appointments into eveningMonday 6th my wife was in the hospital and I was not in the office at allTuesday 20th I did come to the office to catch up in and called her when I should have been home with my wifeI did try explain all the above to her, and we did complete the job May During this delay she was never billed or has given us any money for labor or material I realized that this customer did not get the typical service we are noted for and we are sorry for all the above reasons
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have used McAllister for my air conditioning and plumbing needs. The repair/installation people are polite and efficient. They do not try to sell me things that I do not need. I will use them again and recommend them highly.

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