Vactrax

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We received the letter/complaint indicated above I have spoken with Mr*** and he has received the replacement productTherefore, the complaint has been resolved.If you need any additional information, please advise.Thank you,*** ***VACTRAX###-###-####

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We received the letter/complaint indicated above.  I have spoken with Mr. [redacted] and he has received the replacement product. Therefore, the complaint has been resolved.If you need any additional information, please advise.Thank you,[redacted]VACTRAX###-###-####

Vactrax was called to investigate our central vacuum system which was running extremely loudly. They diagnosed the problem to a missing filter which allowed the motor to suck up a lot of debris. The technician stated a new motor would cost $600.00 +$75.00/hour for labor. They offered a brand new unit for $775.00. We opted for the new unit since it seemed like the cost would be very similar. That evening we researched a new motor for the old system and found that it would have cost us $249.00 and would require less than an hour to install. We feel Vactrax overstated the cost of a new motor in order to "persuade" us to purchase the new unit. We will obviously not use them in the future nor recommend them to anyone else.

Review: I purchased a Beam Q Whole home vacuum system from VacTrax. The Beam Q power hose attachment began to fail several months ago. I called them, but no answer. Then the vacuum went out totally. Two weeks ago I called and emailed. A week ago, I called and emailed the company. To this point, I have left several messages for [redacted] to return my calls or emails. The company refuses to do so.Desired Settlement: The vaccum hose is warrantied for three years. Electrolux-Beam has attempted to call and email him as well. I would like for the company to either fix the hose switch or replace the hose that contains the pigtail with the on/off switch.

Business

Response:

We received the letter/complaint indicated above. I have spoken with Mr. [redacted] and he has received the replacement product. Therefore, the complaint has been resolved.If you need any additional information, please advise.Thank you,[redacted]VACTRAX###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,