Black Wolf Harley-Davidson offers the Harley-Davidson New Rider CourseThis course is sponsored, monitored and regulated by Harley-Davidson, Motorcycle Safety Foundation (MSF) and the State of VirginiaThis New Rider Course is certified to be as such by the State of Virginia and MSF Black Wolf Harley-Davidson supplies the program manager, trainers, motorcycles, classroom, materials and the rangeThe instructors train students of all levels of experience including those with no experience Our pass rate for is 93.24%Additionally, the instructors are certified which requires a constant commitment to ongoing training and monitoringA Quality and Assurance inspection completed by MSF September indicated that the instructors "continue to deliver a strong program and follow Harley-Davidson Riding Academy (HDRA) values and policies." The ability to be able to ride a bicycle is to ensure the student can actually balance the motorcycleOur program manager, [redacted] , offered to spend time with all students on our Jumpstart platformThis is a platform that immobilizes the motorcycle so that the rider can practice starting the bike and going through the gears without worry of the bike taking off or falling over With regard to individual instruction, the Harley Davidson Riding Academy Ground Rules Acknowledgement (included) states: "You will be learning to ride in a group environmentCoaches will do their best to provide individual coaching and instruction to studentsHowever, time is limited, and they must also keep the class on schedule." It also states: "It is natural to be nervous about learning to ride a motorcycleWhile some fear is to be expected, excessive fear can lead to tension and ultimately to mistakes on the riding rangeIf the instructor perceives that you have an excessive amount of fear and are a danger to yourself or other students, the Coach will counsel you out of the course." The Harley-Davidson Riding Academy Release and Waiver and the Harley-Davidson Riding Academy Acknowledgements of Assumption of Risk (included) will address student's comments regarding injuries sustained during the training We have included the following forms which were signed by the student: Harley-Davidson Riding Academy Ground Rules Acknowledgement Harley-Davidson Riding Academy Release and Waiver Harley-Davidson Riding Academy Acknowledgements and Assumption of Risk Harley-Davidson Riding Academy New Rider Course Class Cancellation/Refund Policy Sincerely, [redacted] General Manager & Managing Partner
Black Wolf Harley-Davidson offers the Harley-Davidson New Rider Course. This
course is sponsored, monitored and regulated by Harley-Davidson, Motorcycle Safety
Foundation (MSF) and the State of Virginia. This New Rider Course is certified to be as
such by the State of Virginia and MSF. Black Wolf Harley-Davidson supplies the
program manager, trainers, motorcycles, classroom, materials and the range. The
instructors train students of all levels of experience including those with no experience.
Our pass rate for 2014 is 93.24%. Additionally, the instructors are certified which
requires a constant commitment to ongoing training and monitoring. A Quality and
Assurance inspection completed by MSF September 2014 indicated that the instructors
"continue to deliver a strong program and follow Harley-Davidson Riding Academy
(HDRA) values and policies."
The ability to be able to ride a bicycle is to ensure the student can actually balance the
motorcycle. Our program manager, [redacted], offered to spend time with all
students on our Jumpstart platform. This is a platform that immobilizes the motorcycle
so that the rider can practice starting the bike and going through the gears without worry
of the bike taking off or falling over.
With regard to individual instruction, the Harley Davidson Riding Academy Ground
Rules Acknowledgement (included) states: "You will be learning to ride in a group
environment. Coaches will do their best to provide individual coaching and instruction to
students. However, time is limited, and they must also keep the class on schedule." It
also states: "It is natural to be nervous about learning to ride a motorcycle. While some
fear is to be expected, excessive fear can lead to tension and ultimately to mistakes on the
riding range. If the instructor perceives that you have an excessive amount of fear and
are a danger to yourself or other students, the Coach will counsel you out of the course."
The Harley-Davidson Riding Academy Release and Waiver and the Harley-Davidson
Riding Academy Acknowledgements of Assumption of Risk (included) will address
student's comments regarding injuries sustained during the training.
We have included the following forms which were signed by the student:
Harley-Davidson Riding Academy Ground Rules Acknowledgement
Harley-Davidson Riding Academy Release and Waiver
Harley-Davidson Riding Academy Acknowledgements and Assumption of Risk
Harley-Davidson Riding Academy New Rider Course Class Cancellation/Refund Policy
Sincerely,
[redacted]
General Manager &
Managing Partner
I took my motorcycle to black wolf Harley Davidson a month ago to get my push rod tubes fix that where leaking and its been a month and its still not fixed. thay told me it was fixed about a week after I brought it up there I went to get it and they said that they couldn't ride it be cause the tire was a little below specs in Va.they could ride it on there property as long as its not on the street but didn't I rode it in the parking lot and looked at it and it was leaking thay said no its not just drive it a day or two I got home drove it to the store 2 miles up the road and back home it was pouring the oil I took it back up there the next day and they said that they would take care of it and It's been a month they keep jerking me around a friend of mine said they did his friend the same way.
Black Wolf Harley-Davidson offers the Harley-Davidson New Rider CourseThis course is sponsored, monitored and regulated by Harley-Davidson, Motorcycle Safety Foundation (MSF) and the State of VirginiaThis New Rider Course is certified to be as such by the State of Virginia and MSF Black Wolf Harley-Davidson supplies the program manager, trainers, motorcycles, classroom, materials and the rangeThe instructors train students of all levels of experience including those with no experience Our pass rate for is 93.24%Additionally, the instructors are certified which requires a constant commitment to ongoing training and monitoringA Quality and Assurance inspection completed by MSF September indicated that the instructors "continue to deliver a strong program and follow Harley-Davidson Riding Academy (HDRA) values and policies." The ability to be able to ride a bicycle is to ensure the student can actually balance the motorcycleOur program manager, [redacted] , offered to spend time with all students on our Jumpstart platformThis is a platform that immobilizes the motorcycle so that the rider can practice starting the bike and going through the gears without worry of the bike taking off or falling over With regard to individual instruction, the Harley Davidson Riding Academy Ground Rules Acknowledgement (included) states: "You will be learning to ride in a group environmentCoaches will do their best to provide individual coaching and instruction to studentsHowever, time is limited, and they must also keep the class on schedule." It also states: "It is natural to be nervous about learning to ride a motorcycleWhile some fear is to be expected, excessive fear can lead to tension and ultimately to mistakes on the riding rangeIf the instructor perceives that you have an excessive amount of fear and are a danger to yourself or other students, the Coach will counsel you out of the course." The Harley-Davidson Riding Academy Release and Waiver and the Harley-Davidson Riding Academy Acknowledgements of Assumption of Risk (included) will address student's comments regarding injuries sustained during the training We have included the following forms which were signed by the student: Harley-Davidson Riding Academy Ground Rules Acknowledgement Harley-Davidson Riding Academy Release and Waiver Harley-Davidson Riding Academy Acknowledgements and Assumption of Risk Harley-Davidson Riding Academy New Rider Course Class Cancellation/Refund Policy Sincerely, [redacted] General Manager & Managing Partner
I have reviewed the response made by the business in reference to complaint ID [redacted] I consider this complaint resolved Regards, [redacted] ***
Black Wolf Harley-Davidson offers the Harley-Davidson New Rider Course. This
course is sponsored, monitored and regulated by Harley-Davidson, Motorcycle Safety
Foundation (MSF) and the State of Virginia. This New Rider Course is certified to be as
such by the State of Virginia and MSF. Black Wolf Harley-Davidson supplies the
program manager, trainers, motorcycles, classroom, materials and the range. The
instructors train students of all levels of experience including those with no experience.
Our pass rate for 2014 is 93.24%. Additionally, the instructors are certified which
requires a constant commitment to ongoing training and monitoring. A Quality and
Assurance inspection completed by MSF September 2014 indicated that the instructors
"continue to deliver a strong program and follow Harley-Davidson Riding Academy
(HDRA) values and policies."
The ability to be able to ride a bicycle is to ensure the student can actually balance the
motorcycle. Our program manager, [redacted], offered to spend time with all
students on our Jumpstart platform. This is a platform that immobilizes the motorcycle
so that the rider can practice starting the bike and going through the gears without worry
of the bike taking off or falling over.
With regard to individual instruction, the Harley Davidson Riding Academy Ground
Rules Acknowledgement (included) states: "You will be learning to ride in a group
environment. Coaches will do their best to provide individual coaching and instruction to
students. However, time is limited, and they must also keep the class on schedule." It
also states: "It is natural to be nervous about learning to ride a motorcycle. While some
fear is to be expected, excessive fear can lead to tension and ultimately to mistakes on the
riding range. If the instructor perceives that you have an excessive amount of fear and
are a danger to yourself or other students, the Coach will counsel you out of the course."
The Harley-Davidson Riding Academy Release and Waiver and the Harley-Davidson
Riding Academy Acknowledgements of Assumption of Risk (included) will address
student's comments regarding injuries sustained during the training.
We have included the following forms which were signed by the student:
Harley-Davidson Riding Academy Ground Rules Acknowledgement
Harley-Davidson Riding Academy Release and Waiver
Harley-Davidson Riding Academy Acknowledgements and Assumption of Risk
Harley-Davidson Riding Academy New Rider Course Class Cancellation/Refund Policy
Sincerely,
[redacted]
General Manager &
Managing Partner
I took my motorcycle to black wolf Harley Davidson a month ago to get my push rod tubes fix that where leaking and its been a month and its still not fixed. thay told me it was fixed about a week after I brought it up there I went to get it and they said that they couldn't ride it be cause the tire was a little below specs in Va.they could ride it on there property as long as its not on the street but didn't I rode it in the parking lot and looked at it and it was leaking thay said no its not just drive it a day or two I got home drove it to the store 2 miles up the road and back home it was pouring the oil I took it back up there the next day and they said that they would take care of it and It's been a month they keep jerking me around a friend of mine said they did his friend the same way.
I have reviewed the response made by the business in reference to complaint ID [redacted]. I consider this complaint resolved.
Regards,
[redacted]