Vaden Nissan of Hinesville

Dear Revdex.com, Thank you for bringing our customer’s concerns to our attentionOur team dropped the ball on this oneWe certainly should have provided Mr [redacted] with timely and accurate information regarding his vehicle We appreciate that Mr [redacted] spent time sharing his frustrations with one of our [redacted] His frustrations were warrantedIn such a situation, we accept it as a learning opportunity – for our salespeople and for our management We hope going forward, that Mr [redacted] will trust us to show him that we are capable of a higher level of service Our sincere apologies, [redacted]

Complaint: [redacted] I am rejecting this response because:Vaden Nissan of Hinesville is absolutely incorrectI'll gladly provide a copy of my phone records to show that this dealership made exactly zero attempts of contacting me after AprilThere response proved that I was misledI clearly stated to the sales person [redacted] that my wife and I wanted to here numbersYou do not have to do hard inquiry to discuss cost of a vehicleWe didn't just walk out eitherWe waited for minutes with no contact from the salesperson and the inability to log on and printout my ***We notified [redacted] prior to our departure and it was at that time his boss made a last ditch effort to secure my businessI will gladly share my actual experience with all of my superiors, peers, and subordinates so that they are not misled and go through anything similarThis dealership has proven to be untruthful and at this time I will not need a telephonic response Regards, [redacted] ***

Dear Revdex.com, Thank you for bringing our customer's concerns to our attentionUpon researching, we discovered the credit union, [redacted] ***, had moved without providing us with a new address We cancelled a check previously sent and a new one was issued 3/27/ Please do not hesitate to contact me should there be any further issues or concerns Sincerely, [redacted]

Dear Revdex.com,
Thank you for bringing our customer's concerns to our attention
Currently a check is being processed for her requested amount of $and she is welcomed to keep the charger in her possession
Should she have any further concerns, do not hesitate to call me at (***
***
Sincerely,
*** ***

Company's response below: Dear Revdex.com, Since receiving complaint ID #*** we have made several attempts to contact customer with no success and no return calls. We have a signed copy of the credit application and a front and back copy of their driver’s license. We only
ran an initial inquiry once. While in the process the customer changed his mind, gets up, and walks out. We didn’t submit anything to the banks. In reference to the *** certificates we can’t access those, you need the card present and the individuals password. Please let me know if you would like us to forward the signed credit application. Thanks*** ***

Complaint: [redacted]
I am rejecting this response because:Vaden Nissan of Hinesville is absolutely incorrect. I'll gladly provide a copy of my phone records to show that this dealership made exactly zero attempts of contacting me after 25 April. There response proved that I was misled. I clearly stated to the sales person [redacted] that my wife and I wanted to here numbers. You do not have to do  hard inquiry to discuss cost of a vehicle. We didn't just walk out either. We waited for 25 minutes with no contact from the salesperson and the inability to log on and printout my [redacted]. We notified [redacted] prior to our departure and it was at that time his boss made a last ditch effort to secure my business. I will gladly share my actual experience with all of my superiors, peers, and subordinates so that they are not misled and go through anything similar. This dealership has proven to be untruthful and at this time I will not need a telephonic response. 
Regards,
[redacted]

Dear Revdex.com,
Thank you for bringing our customer’s concerns to our attention. Our team dropped the ball on this one. We certainly should have provided Mr. [redacted] with timely and accurate information regarding his vehicle.
We appreciate that Mr. [redacted] spent time sharing his frustrations with...

one of our [redacted]. His frustrations were warranted. In such a situation, we accept it as a learning opportunity – for our salespeople and for our management.
We hope going forward, that Mr. [redacted] will trust us to show him that we are capable of a higher level of service.
Our sincere apologies,
[redacted]

Dear Revdex.com,
Thank you for bringing our customer's concerns to our attention. Upon researching, we discovered the credit union, [redacted], had moved without providing us with a new address.
We cancelled a check previously sent and a new one was issued 3/27/17.
Please do not hesitate to...

contact me should there be any further issues or concerns.
Sincerely,
[redacted]

Dear Revdex.com,
Thank you for bringing Ms. [redacted]'s concerns to our attention. We understand that she has decided not to return our vehicle as was planned, but instead, wants to do so at her convenience.
That is her decision. The declared state of emergency is not an evacuation order.
The...

anticipated weather is not due for several days as of this writing. Unfortunately, our rental policy will remain in force until the time she returns the vehicle to us including any and all charges.
The vehicle was rented from [redacted] and may only be returned to one of our three [redacted] locations.
Should you have any further questions, do not hesitate to call.
Sincerely,
[redacted]