Vaden Nissan

Dear Revdex.com, Thank you for forwarding Mr [redacted] 's concernsWe are aware of his frustrations and despite our efforts, he has been a particularly difficult individual to satisfy With regards to his tag and registration, Mr [redacted] states in his complaint that it is the "dealer's part to complete the process." It is notAs we have told him and as the tag office has told him, it is his responsibility We have made attempts to reach him as we need a copy of his driver's license to complete our paperwork so that he can apply for a tag and registrationHowever, Mr [redacted] has requested that we are no longer to contact himWe are very happy to honor his request Should Mr [redacted] be inspired by either common sense or traffic citations for expired temporary tags, we're here to help And finally, since Mr [redacted] states that our "treatment is a total discrimination." I have to agree with him Being a company that represents just about every ethnicity, religion or sexual orientation known, we are unabashedly united in our discrimination towards difficult customers Sincerely, [redacted]

Dear Revdex.com, Thank you for bringing the concerns of our customer to my attentionI was able to speak Mrs [redacted] this morning and apologize for the extraordinarily poor treatment she received I explained that while she was not the cause, her contact through the Revdex.com was “the straw that broke the camel’s back”Since our receipt of the complaint, the [redacted] and the [redacted] have had their employment discontinuedWhile it is tough to receive a complaint of this nature, it allows/prompts an [redacted] to make a business decision that will benefit our customers in the future With regards to the charging station; she is welcome to use it any time! I asked her to certainly call me any time in the future if I may ever be of assistance Sincerely, [redacted]

Dear Revdex.com, As an act of goodwill we issued a payment for his California registrationDuring our test drive, our Service Department was unable to discern any problem with the alignmentHowever, his vehicle is under warranty should there be an intermittent issueWhile months have passed, none of our employees recall or know the whereabouts of the glasses and bead decoration Mr [redacted] alleges we took We hope and trust that this will conclude this saga Sincerely, [redacted]

Dear Revdex.com, Thank you for bringing this customer's concerns to our attentionWe have worked with the customer to secure financing at a different institutionIt is our belief that she is happily driving her new car Sincerely, [redacted]

Dear Revdex.com, Thank you for bringing our customer's concerns to our attentionMr [redacted] has been refunded the money as per his request We are still hoping that we will be able to assist him with a vehicle and he was planning on talking with his bank Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com, In the original complaint, Mrs [redacted] requests a refund [for the [redacted] policy] She purchased the [redacted] policy from [redacted] Any refund will come from [redacted] Her business is with [redacted] We will not and cannot speak, act or initiate the refund process on behalf of the customerThe purchaser must do this We have provided the appropriate contact information to Mrs [redacted] If there is something above and beyond the refund that we are able to assist with, we are happy to do so Sincerely, [redacted]

Dear Revdex.com,
Thank you for bringing our customer's concerns to our attentionWe are aware that she is frustrated by the cancellation process
We sent an email to Mrs*** on June 15th explaining that she would need to contact her lenderShe subsequently called us and we replied on July
11th leaving a voicemail to return our call
She called on July 26th very frustrated that our *** *** had not been more helpWe again explained that she, being the purchaser, was the only person who could request the cancellation
We do not know if Mrs*** has been successful, however the contact information for her lender *** is ***The address is: *** *** *** *** *** ** ***
Should she have any further questions, we are happy to help!
Sincerely,
*** ***

Dear Revdex.com,
Thank you for bringing the concerns of our customer to my attentionI was able to speak Mrs*** this morning and apologize for the extraordinarily poor treatment she received
I explained that while she was not the cause, her contact through the Revdex.com was “the straw that broke the
camel’s back”Since our receipt of the complaint, the *** *** and the *** *** *** have had their employment discontinuedWhile it is tough to receive a complaint of this nature, it allows/prompts an *** to make a business decision that will benefit our customers in the future
With regards to the charging station; she is welcome to use it any time! I asked her to certainly call me any time in the future if I may ever be of assistance
Sincerely, *** ***

Dear Revdex.com,
Thank you for giving us the opportunity to resolve our customer's concernsMr*** has been in communication with our *** *** and they have come to a mutual agreement
We look forward to serving him in the future!
Sincerely,
*** ***

Dear Revdex.com,
Thank you for bringing our customer's concerns to our attentionWhile I have not had direct contact with Mr***, it does sound like we have exhibited some pretty poor internal communications and follow-upFor that I offer my apologiesThat's not the way we
normally operate - and certainly not the way we like to operate!
However, from what I understand, Mr*** has picked up his vehicle and is pleased with the outcomeI have left a message on Mr***'s phone asking him to contact me personally should he have any further questions or concerns
Sincerely, *** ***

Complaint: ***
I am rejecting this response because: Im rejecting this response because I have contacted the *** *** on a couple occasions and I even traveled to the Nissan dealership maybe two or three times in every time got there I got the run aroundI also called this same dealer multiple times in I NEVER got any calls back I just feel I should not have to fight for whats owned to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the dealer has processed and paid for the registration and tag so I can get the licence plate. Thus I hope and am looking forward to hearing from dealer about progress and update of the registration process.     
Sincerly,
[redacted]

Dear Revdex.com,
Thank you for bringing this customer's concerns to our attention. We have worked with the customer to secure financing at a different institution. It is our belief that she is happily driving her new car.
Sincerely,
[redacted]

Dear Revdex.com,
In the original complaint, Mrs. [redacted] requests a refund [for the [redacted] policy].
She purchased the [redacted] policy from [redacted]. Any refund will come from [redacted]. Her business is with [redacted].
We will not and cannot speak, act or initiate the refund process on behalf of the customer. The purchaser must do this.
We have provided the appropriate contact information to Mrs. [redacted]. If there is something above and beyond the refund that we are able to assist with, we are happy to do so.
Sincerely,
[redacted]

Dear Revdex.com,
Thank you for forwarding Mr. [redacted]'s concerns. We are aware of his frustrations and despite our efforts, he has been a particularly difficult individual to satisfy.
With regards to his tag and registration, Mr. [redacted] states in his complaint that it is the "dealer's part to...

complete the process." It is not. As we have told him and as the tag office has told him, it is his responsibility.
We have made attempts to reach him as we need a copy of his driver's license to complete our paperwork so that he can apply for a tag and registration. However, Mr. [redacted] has requested that we are no longer to contact him. We are very happy to honor his request.
Should Mr. [redacted] be inspired by either common sense or traffic citations for expired temporary tags, we're here to help.
And finally, since Mr. [redacted] states that our "treatment is a total discrimination." I have to agree with him.
Being a company that represents just about every ethnicity, religion or sexual orientation known, we are unabashedly united in our discrimination towards difficult customers.
Sincerely,
[redacted]

Dear Revdex.com,
Thank you for bringing our customer's concerns to our attention. Mr. [redacted] has been refunded the money as per his request.
We are still hoping that we will be able to assist him with a vehicle and he was planning on talking with his bank.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,
As an act of goodwill we issued a payment for his California registration. During our test drive, our Service Department was unable to discern any problem with the alignment. However, his vehicle is under warranty should there be an intermittent issue. While months have passed, none of our employees recall or know the whereabouts of the glasses and bead decoration Mr. [redacted] alleges we took.
We hope and trust that this will conclude this saga.
Sincerely,
[redacted]