Vaden of Beaufort

Complaint: [redacted]
I am rejecting this response because:The reply is not accurate I called him for a week and finally I went in  ** agreed to at the again after told me what it would cost me I said I could not afford that. The [redacted] said don't worry we can put your in another car out of 600 cars they only put me in two I did not back out I keep telling him I couldn't afford it it was a much higher payment and more money down I am repeat customer my [redacted] long with them 378 a month mine is 453 a month. So help from [redacted] I came up with portion of the money and pick the car up which broke down on me on the way as I was leaving I asked the service is the call K they said yes you should be fine. For serving our country I just want to be treated with some respect. He is my documents
Regards,
[redacted]

Company's response below:
 
Dear Revdex.com,
 
In response to complaint #[redacted] Vaden [redacted] submits the following:
 
The customer is correct in that his parts were delayed due to our vendor not being able to deliver the parts due to their key breaking off in our delivery...

door.  This vendor brings our parts before business hours.  The vendor said he would “swing back by” later in the day to deliver the parts.  This order would have included several other customer’s parts as well as parts needed for repairs being done in the service department.  Our [redacted], explained the situation to the customer and told him that we would call him as soon as the vendor delivered the parts.  That was about 8:30 in the morning.  Around 2:00 pm the customer called inquiring about his parts and was told that they still had not been back to deliver them.  The customer became very belligerent with our other[redacted] and he was directed to our[redacted].  She apologized for the inconvenience but the customer was again very belligerent to the point that other staff could hear him through the phone.  The customer came in and spoke with the [redacted] who also apologized for the inconvenience and explained that we would do what we could to learn from this going forward.  The customer again was not satisfied. Unfortunately, the vendor did not return with the parts until the next business day.    A couple of weeks later, the customer returned some of the parts for a refund and was again extremely rude to several employees, including an [redacted], saying that he couldn’t believe that it was taking so long to get a check cut and signed. The[redacted] apologized that he felt it was taking too long, but we require 2 signatures on checks and we had to get the other signature before releasing the check.   Another customer witnessed his behavior and was in disbelief that we were continuing to be as courteous and professional after his verbal abuse. 
In closing, there were several Vaden [redacted] employees that did everything in their power to rectify the customer’s original parts issue, which was out of our control and he did receive the parts once they were delivered; and his subsequent complaint but were met with disrespect and belligerence that was uncalled for in a place of business.  The customer was apologized to by 2 [redacted] persons, the [redacted], a[redacted] consultant, an [redacted] employee and the [redacted].  We are in a customer driven business and know how important it is to make and keep our customers satisfied.  We made every effort to rectify the customer’s problem and satisfy his complaints.
 
Sincerely,
 
[redacted]

Dear Revdex.com,
We have nothing further to add.
Sincerely[redacted]

Dear Revdex.com,Mr. [redacted] has filed a [redacted] Case in the [redacted]. We are  sorry that he chose that route as we would have preferred conversation, but that is his right.We appreciate the Revdex.com's attempt to bring the two parties together.Sincerely,[redacted]