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Vagabond Executive Inn

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Vagabond Executive Inn Reviews (1)

Review: The manager [redacted] and her staff at the vagabond executive Inn are poorly trained and do not fully understand the meaning of customer service , and simply put they steal money from there patrons. I booked a hotel there the evening of July 6th 2014 after flying all day from ohio , we booked the hotel because we had a issue with our rental car. When we arrived at the hotel the front desk attendant was rude and stand offish and didn't want to help us check in, so I grabbed my luggage and left to find another hotel at two in the morning. So the following morning I called to tell the manager of the vagabond, [redacted] to tell her about my horrible experience with her establishment and she told me that she wouldn't refund me because I had a bad attitude because I told her incompetent employee the I wouldn't deal with there lack of class and customer service and I would be staying at the holiday Inn next door, which is my choice. Then she told me that she steals from her patrons, by refusing refunds .Desired Settlement: I would like the 103 dollars I spent on a room that I didn't even stay in. It's not cheap to go on vacation and it's hard to enjoy it when people can swindle you out of your hard earned money.

Business

Response:

Mr. [redacted] had made prepaid reservation via third party online travel agency on July 7th, 2014 @ 12:57 AM, he attempted to check in is not until3 PM. Our agent had advised him, that we would have to either modify the reservation or make another reservation for that night. Mr. [redacted] prepaid for that reservation to another Travel Agency (not directly us). Cancellation policy for his stay was 24 hours prior arrival, that means it had expired at time of booking, therefor Mr. [redacted] is not owed any sort of credit for his prepaid reservation. We are very well trained in customer service and we strive for excellent customer service. Mr. [redacted] however used very explicit language toward me and my staff. Should you have any question, please feel free to contact me at ###-###-####

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Description: Hotels

Address: 909 Third St., Sacramento, California, United States, 95825

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