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Vagabond Inn - 30th St. Sacramento

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Review: Our flight was delayed beyond our control, and we were stranded in Utah for 16 hours until we could get the next available flight to Sacramento. I immediately phoned our hotel in Sacramento when we landed to inform them of the situation and was told to call back the next morning to speak to a manager for a refund. The room was $141.82. I spoke to the manager, [redacted], the next morning and was told he would refund me, but because we used [redacted] he would need to check their policy. He took my number and said he would call back. I never heard from him and called back myself three times that week and received only voicemail for the manager and no return call. I then called [redacted] and was told that they contacted the hotel and it was up to the hotel if they reversed the charge. They also said had I called them instead of the manager that they would have reversed the charge. [redacted] responded we should contact the hotel again. I have called for the manager everyday and have only been transferred to voicemail and again received no callback. I do not expect mixed messages and avoidant customer service even if they choose to charge us for a hotel room we never used and that we couldn't even access due to airline issues out of our control.Desired Settlement: Refund and return call/apology for terrible customer service.

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Description: Hotels

Address: 1319 30th St., Sacramento, California, United States, 95816

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