Initial Business Response / [redacted] (4000, 17, 2015/08/25) */ I'm not sure how [redacted] can dispute the response, I included the actual recordings of what was saidThe recordings make it clear that the support staff was neither rude and they addressed her concernsBut more importantly [redacted] said she wants a refund for not receiving the service she was paying forI have included her statement for June as well as the previous months (see attachment); as you can see, [redacted] never paid for messaging I cannot refund someone for a service they never paid forThis was also explained on the phone call I had with her at 4:p.m At the time Vagaro offered customers different paid text messaging plans and free messaging planThe free messaging option routed messages through each carrier's free message servers and there was no guarantee for message deliveryThat's why we also offered the different paid message plans that did guarantee message delivery [redacted] chose to use and continue to use the Free message planOn the call she complained that [redacted] did not receive her text messageNow is her most recent response she is saying "My clients had not been receiving text reminders for a minimum weeks." This was never stated in any of her calls nor that true The recordings speak for themselvesWhat [redacted] is saying in her complaint to the Revdex.com contradicts the phone recordings, both what happened and the tone of the callsThe idea of refunding someone for a service they were NOT paying for is ridiculousIf this were a legitimate claim, we would have no issue working with the [redacted] In this case both the complaint is not true and the request for resolution is not possible since no fees were ever collected for messaging services (proven with the attached statement)Vagaro communicated all information to the [redacted] in a professional manner, which is backed up with the telephone recordings previously submitted Initial Consumer Rebuttal / [redacted] (4200, 19, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I specifically did say there was more then client that had an issue when I talked to the rude [redacted] service agent When I started using vagaro a couple of years ago I would of never chosen a company that didn't offer text messaging as part of paying dollars I would of kept a paper book I had problems months earlier, when I had called and my clients at that time as well were not receiving textsI have the emails going back and forth with that [redacted] service vagaro rep as well This company has to many issues with the texting and should of disclosed years earlier I was only paying for an online book Just another shady practice against consumers from this companyBuyer beware
Initial Business Response / [redacted] (4000, 17, 2015/08/25) */ I'm not sure how [redacted] can dispute the response, I included the actual recordings of what was saidThe recordings make it clear that the support staff was neither rude and they addressed her concernsBut more importantly [redacted] said she wants a refund for not receiving the service she was paying forI have included her statement for June as well as the previous months (see attachment); as you can see, [redacted] never paid for messaging I cannot refund someone for a service they never paid forThis was also explained on the phone call I had with her at 4:p.m At the time Vagaro offered customers different paid text messaging plans and free messaging planThe free messaging option routed messages through each carrier's free message servers and there was no guarantee for message deliveryThat's why we also offered the different paid message plans that did guarantee message delivery [redacted] chose to use and continue to use the Free message planOn the call she complained that [redacted] did not receive her text messageNow is her most recent response she is saying "My clients had not been receiving text reminders for a minimum weeks." This was never stated in any of her calls nor that true The recordings speak for themselvesWhat [redacted] is saying in her complaint to the Revdex.com contradicts the phone recordings, both what happened and the tone of the callsThe idea of refunding someone for a service they were NOT paying for is ridiculousIf this were a legitimate claim, we would have no issue working with the [redacted] In this case both the complaint is not true and the request for resolution is not possible since no fees were ever collected for messaging services (proven with the attached statement)Vagaro communicated all information to the [redacted] in a professional manner, which is backed up with the telephone recordings previously submitted Initial Consumer Rebuttal / [redacted] (4200, 19, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I specifically did say there was more then client that had an issue when I talked to the rude [redacted] service agent When I started using vagaro a couple of years ago I would of never chosen a company that didn't offer text messaging as part of paying dollars I would of kept a paper book I had problems months earlier, when I had called and my clients at that time as well were not receiving textsI have the emails going back and forth with that [redacted] service vagaro rep as well This company has to many issues with the texting and should of disclosed years earlier I was only paying for an online book Just another shady practice against consumers from this companyBuyer beware