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Vahl Reviews (3)

To whom it may concern: This letter is in response to a claim from [redacted] to the Revdex.com regarding an issue with our company, Vahl We are an online clothing boutique and to our VIP Facebook group members we offer the option of an subscription service for a discounted monthly shipment of leggings or an outfit On November 2nd, a member, [redacted] , posted on our Facebook page that they were very unhappy with the product that they received It was not the quality of the item but rather the prints that she received The subscription service sends new, never before released (by us) prints and they are not advertised beforehand Our members love the surprise aspect of the subscription service We certainly do understand that not every member will love every print that they receive We do offer an avenue for subscription members to post their items received to sell to non-subscription members so they are not stuck with a print they are unhappy with One of our employees responded to her complaint that she was more than welcome to cancel her subscription and provided her with information on where she could post the items to sell them to other members [redacted] had made her complaint via a post in our Facebook group rather than sending it to our company email or other customer service avenues This created the discussion amongst other members of the group who were just as shocked as we were at her reaction to the product [redacted] then began commenting negatively to our other customers We do not tolerate that Period [redacted] was removed from our Facebook group and we fully refunded any open orders that she had with us and cancelled her subscription service Our employee went into our order system and searched for her name and cancelled all orders and subscriptions We were then contacted by [redacted] , the person who has issued the complaint to the Revdex.com [redacted] is [redacted] mother She informed us that her subscription had been cancelled as well We showed her that her subscription billing information was in [redacted] name and that was the reason it was cancelled She had originally set up the subscription for [redacted] and when they changed the billing information their two accounts were still connected because the original billing information was still in place We asked her what size product was for her subscription so that we could reinstate it She refused to provide that information and insisted that both subscriptions be reinstated We fully explained to [redacted] , again, that because of the way that [redacted] handled the situation we felt it was best to fully refund her We understood that [redacted] products were also refunded and we were willing to correct that, however she refused to provide the details that we needed to determine which items were hers vs [redacted] when asked a second time We explained that we were only willing to reinstate her subscription and she continued to argue that she wanted both put back in place Since she was not willing to provide us the information to reinstate her order we ended the conversation with her She then proceeded to post negative reviews regarding our company on social media This customer has been made whole financially We have refunded her in full She has expressed publicly her displeasure with our company so we have no intention of doing further business with her Upon reviewing the incident internally, we actually see where [redacted] was even more hateful to other customers on the Facebook post than her mother We and many others believe this claim is unreasonable We removed someone because of the way that they publicly handled a customer service issue and when other customers pointed out that their behavior was inappropriate they then spoke to them in a manner that is not acceptable Because we were unwilling to continue to do business with this person, her daughter would not provide us the information we needed to correct her own account and is now attacking us and was inappropriate in comments to our other customers We hope that review of this will find in our favor Screen captures of all correspondence are below Thank you, [redacted] Vahl

Complaint: ***
I am rejecting this response because: My mother expressed that she was not pleased with the prints that she received, but additionally expressed that she had loved all the outfit subscriptions that he had received to date and would be interested in cancelling the leggings subscription she was not happy with. My mother nor myself were out of place in any of the comments that were made. Facebook posts are reviewed by the staff at this company prior to being posted--they could have easily addressed the situation privately, but rather allowed it to be posted so their avid followers could "attack". My mother and myself addressed that if my mother's opinions were not agreed with by the masses they did not have to comment on the fact, especially in a rude way, but rather could ignore the comment and move on.Both the Large and XLarge subscription were mine, they were under my account and were wrongfully terminated. Since they were both on my account and wrongfully terminated I reached out to a Vahl employee about the issue and they were very short and abrupt. When asked which was mine to be reinstated, I replied " both". I was then told "Have a nice day" and all correspondence ended. Never once was I apologized to for the wrongful termination of the subscription service I ordered.I then, like any other customer who is either happy or dissatisfied with the service I received from a company, went to review the company. I, again, was not rude or disrespectful in any event. I simply expressed my dissatisfaction with the company and the reason for that dissatisfaction.This entire situation could have been handled differently. My mother reached out to this company the only way she know how--since they are a Facebook-driven company she reached out on Facebook. Rather than addressing her concerns in a civil and respectful customer-oriented manner, they approved the post to be posted publicly so the issue could quickly escalate.I am unable to provide my own screenshots of correspondences as I no longer have access to that site.I truly hope and pray this company adopts better customer service skills as I cannot imagine a company remaining in business that cancels a mystery subscription due to the customer expressing they were "not pleased" with the print that particular month
Sincerely,
*** ***

To whom it may concern:   This letter is in response to a claim from [redacted] to the Revdex.com regarding an issue with our company, Vahl.   We are an online clothing boutique and to our VIP Facebook group members we offer the option of an subscription service for a...

discounted monthly shipment of leggings or an outfit.  On November 2nd, a member, [redacted], posted on our Facebook page that they were very unhappy with the product that they received.  It was not the quality of the item but rather the prints that she received.  The subscription service sends new, never before released (by us) prints and they are not advertised beforehand.  Our members love the surprise aspect of the subscription service.  We certainly do understand that not every member will love every print that they receive.  We do offer an avenue for subscription members to post their items received to sell to non-subscription members so they are not stuck with a print they are unhappy with.  One of our employees responded to her complaint that she was more than welcome to cancel her subscription and provided her with information on where she could post the items to sell them to other members.  [redacted] had made her complaint via a post in our Facebook group rather than sending it to our company email or other customer service avenues.  This created the discussion amongst other members of the group who were just as shocked as we were at her reaction to the product.  [redacted] then began commenting negatively to our other customers.  We do not tolerate that.  Period. [redacted] was removed from our Facebook group and we fully refunded any open orders that she had with us and cancelled her subscription service.  Our employee went into our order system and searched for her name and cancelled all orders and subscriptions.  We were then contacted by [redacted], the person who has issued the complaint to the Revdex.com.  [redacted] is [redacted] mother.  She informed us that her subscription had been cancelled as well.  We showed her that her subscription billing information was in [redacted] name and that was the reason it was cancelled.  She had originally set up the subscription for [redacted] and when they changed the billing information their two accounts were still connected because the original billing information was still in place.  We asked her what size product was for her subscription so that we could reinstate it.  She refused to provide that information and insisted that both subscriptions be reinstated.  We fully explained to [redacted], again, that because of the way that [redacted] handled the situation we felt it was best to fully refund her.  We understood that [redacted] products were also refunded and we were willing to correct that, however she refused to provide the details that we needed to determine which items were hers vs [redacted] when asked a second time.  We explained that we were only willing to reinstate her subscription and she continued to argue that she wanted both put back in place.  Since she was not willing to provide us the information to reinstate her order we ended the conversation with her.  She then proceeded to post negative reviews regarding our company on social media.  This customer has been made whole financially.  We have refunded her in full.  She has expressed publicly her displeasure with our company so we have no intention of doing further business with her.  Upon reviewing the incident internally, we actually see where [redacted] was even more hateful to other customers on the Facebook post than her mother.    We and many others believe this claim is unreasonable.  We removed someone because of the way that they publicly handled a customer service issue and when other customers pointed out that their behavior was inappropriate they then spoke to them in a manner that is not acceptable.  Because we were unwilling to continue to do business with this person, her daughter would not provide us the information we needed to correct her own account and is now attacking us and was inappropriate in comments to our other customers.  We hope that review of this will find in our favor.  Screen captures of all correspondence are below.   Thank you,     [redacted] Vahl

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Address: 4247 S 90th Rd, Bolivar, Missouri, United States, 65613

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Shady, yet now dead: once upon a time this website was reported to be associated with Vahl, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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