June 10, To Whom It May Concern: In response to Ms***' claim against my auto garage and work, please let me offer some clarifying detailsThe first time I nict Ms***, she arrived from [redacted] where she recently had her clutch replaced, prior to her trip across the country in fact, and the clutch was already burned out, which is what brought her to Vail Garage When I took Ms***' vehicle apart, I saw that some parts were missing, and I did not think the job was done wellI spoke with Ms***' father, and he gave me the go ahead to replace the clutch, and requested that I replace the master cylinder as wellI completed the job as agreed, and the vehicle wvas repaired A relatively short time later, Ms [redacted] began experiencing issues with her vehicle again, as she described in her letterThe times the vehicle was brought in to Vail Garage, I determined that it was acting up due to the clutch overheating, and once the clutch cooled down, the vehicle operated without any issuesIn fact, I drove the vehicle for extended periods of time just to find any evidence of what Ms [redacted] describedMechanics often see clutches overheat due to driver error, and everything then works properly once the clutch cools down During one of the inspections done on Ms***' car when the vehicle was brought in following the initial clutch repair, we pulled the transmission out to check the clutch, and it was in good conditionWe did not charge the client for that day of time and labor The client then asked me to replace the slave cylinder, which I did at her request, though I advised her that it was not the issueAs for the assertion that a missing clip and issue with the fork was the reason for the car acting up, that was not the caseThe clip would not affect the issues described with the vehicle, and the fork was operating properlyWhen we inspected the vehicle once again, we determined that this time the clutch was partially burned out, so we replaced it once again (free of charge)At this point, the client, first came to me with a brand new clutch from a different mechanic in [redacted] , which burned out in less than a couple thousand miles, and had two burned out clutches sinceBurning through three clutches from two different mechanics in a short time frame, when there are no other underlying problems with the vehicle points to driver error As for the accusation of fixing the vehicle with zip ties, my shop would never engage in such a practiceAdditionally, I replaced the waster cylinder and clutch according to best practice, as I always doI do not use cheap or discounted parts oil my client's vehicles, which is why I pride myself on my strong patronage of Vail Valley residentsI have attached the receipts for the parts used on Ms***' car, as well as the invoices to document the quality of the parts, and of work done on the vehicle In closing, I was certainly not trying to be rude to Ms [redacted] by explaining that the chronic burned out clutchcs on her vehicle were almost certainly caused by driver error, rather, I was trying to prevent the problem from happening againPlease keep in mind that I replaced the clutch free of charge for her once already, and without the parts available to demonstrate that they were faulty, I was not able to do the job without charge for a second time Please do not hesitate to contact me with any questions Sincerely, [redacted] Owner/Operator Vail Garage [redacted] [redacted]
Aug To Whom It May Concern: While I recognize that Ms [redacted] continues to be upset about her car, and I wish her the best of luck in the future, Vail Garage maintains that the damage and hardship she experienced had nothing to do with the service she received from our business For a detailed response to the events that Ms [redacted] described, please refer to my first response, no information has changed since it was submitted Vail Garage operates with professionalism and integrity, and will continue to do so Sincerely, [redacted] Owner, Vail Garage Inc
June 10, To Whom It May Concern: In response to Ms***' claim against my auto garage and work, please let me offer some clarifying detailsThe first time I nict Ms***, she arrived from [redacted] where she recently had her clutch replaced, prior to her trip across the country in fact, and the clutch was already burned out, which is what brought her to Vail Garage When I took Ms***' vehicle apart, I saw that some parts were missing, and I did not think the job was done wellI spoke with Ms***' father, and he gave me the go ahead to replace the clutch, and requested that I replace the master cylinder as wellI completed the job as agreed, and the vehicle wvas repaired A relatively short time later, Ms [redacted] began experiencing issues with her vehicle again, as she described in her letterThe times the vehicle was brought in to Vail Garage, I determined that it was acting up due to the clutch overheating, and once the clutch cooled down, the vehicle operated without any issuesIn fact, I drove the vehicle for extended periods of time just to find any evidence of what Ms [redacted] describedMechanics often see clutches overheat due to driver error, and everything then works properly once the clutch cools down During one of the inspections done on Ms***' car when the vehicle was brought in following the initial clutch repair, we pulled the transmission out to check the clutch, and it was in good conditionWe did not charge the client for that day of time and labor The client then asked me to replace the slave cylinder, which I did at her request, though I advised her that it was not the issueAs for the assertion that a missing clip and issue with the fork was the reason for the car acting up, that was not the caseThe clip would not affect the issues described with the vehicle, and the fork was operating properlyWhen we inspected the vehicle once again, we determined that this time the clutch was partially burned out, so we replaced it once again (free of charge)At this point, the client, first came to me with a brand new clutch from a different mechanic in [redacted] , which burned out in less than a couple thousand miles, and had two burned out clutches sinceBurning through three clutches from two different mechanics in a short time frame, when there are no other underlying problems with the vehicle points to driver error As for the accusation of fixing the vehicle with zip ties, my shop would never engage in such a practiceAdditionally, I replaced the waster cylinder and clutch according to best practice, as I always doI do not use cheap or discounted parts oil my client's vehicles, which is why I pride myself on my strong patronage of Vail Valley residentsI have attached the receipts for the parts used on Ms***' car, as well as the invoices to document the quality of the parts, and of work done on the vehicle In closing, I was certainly not trying to be rude to Ms [redacted] by explaining that the chronic burned out clutchcs on her vehicle were almost certainly caused by driver error, rather, I was trying to prevent the problem from happening againPlease keep in mind that I replaced the clutch free of charge for her once already, and without the parts available to demonstrate that they were faulty, I was not able to do the job without charge for a second time Please do not hesitate to contact me with any questions Sincerely, [redacted] Owner/Operator Vail Garage [redacted] [redacted]
Aug To Whom It May Concern: While I recognize that Ms [redacted] continues to be upset about her car, and I wish her the best of luck in the future, Vail Garage maintains that the damage and hardship she experienced had nothing to do with the service she received from our business For a detailed response to the events that Ms [redacted] described, please refer to my first response, no information has changed since it was submitted Vail Garage operates with professionalism and integrity, and will continue to do so Sincerely, [redacted] Owner, Vail Garage Inc