[redacted] *** [redacted] *** [redacted] [redacted] * [redacted] Dear Ms***, Thank you for contacting Vail Valley Medical Center regarding the recent customer concern registered with the Revdex.com We value and appreciate patient feedback to our organizationVail Valley Medical Center has a formal process to review all patient complaints and ensure the patient's concerns are investigated and responded to in a timely matterWe have followed this process in regards to Ms [redacted] concerns and have contacted her directly to provide further communication and explanationAt this time we believe she is satisfied with the resolutionThank you for sending this feedback and providing us the opportunity to address Ms [redacted] concernsUnderstanding where we can improve on the service we deliver is important to us as we strive to provide the highest level of patient-family centered care possibleSarah L***Director of Patient Relations Vail Valley Medical Center PO Box 40,Vail, CO
VVMC complies with Federal HIPPA requirements As the patient is over 18, no Protected Health Information (PHI), will be given or shared without the patients express permission [redacted] ***Director, Patient AccountsVail Valley Medical Center970-777-
VVMC converted to a new HIS (Health Information System/Patient Billing System) in September 2013. We retained our old or "legacy" system, kept the accounts on the old system and began new billing in the new Paragon Patient billing system.Mr. [redacted]'s family had bills on payment plans in...
the old Legacy system which had been and continue to be billed by our vendor , Healthcare Outsourcing Network. Mr. [redacted] and his family paid their payment arrangements as requested.Services after 09/13/2013 were billed from our new system. As VVMC chose not to do a "balance forward " billing from the old system, patient continue to receive bills from both. All self pay balances in the new system were billed and collected by AR Services. Accounts from both systems could not and cannot be combined into one common payment arrangement. The account Mr. [redacted] references was never included in the payment arrangement with Healthcare Outsourcing Network.Mr. [redacted] spoke with our customer service team 04/09/2015 and was referred to AR Services for questions. VVMC does not show any payment plans set up in the new billing system for either Mr. [redacted] or any family member.While we certainly understand where a new process or software system might be confusing for a patient, we are available via phone, e-mail and in person to discuss questions or concerns.
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Dear Ms. [redacted], Thank you for contacting Vail Valley Medical Center...
regarding the recent customer concern registered with the Revdex.com. We value and appreciate patient feedback to our organization. Vail Valley Medical Center has a formal process to review all patient complaints and ensure the patient's concerns are investigated and responded to in a timely matter. We have followed this process in regards to Ms. [redacted] concerns and have contacted her directly to provide further communication and explanation. At this time we believe she is satisfied with the resolution. Thank you for sending this feedback and providing us the opportunity to address Ms. [redacted] concerns. Understanding where we can improve on the service we deliver is important to us as we strive to provide the highest level of patient-family centered care possible. Sarah L[redacted]Director of Patient Relations Vail Valley Medical Center PO Box 40,000 Vail, CO 81658
VVMC complies with Federal HIPPA requirements. As the patient is over 18, no Protected Health Information (PHI), will be given or shared without the patients express permission. [redacted]Director, Patient AccountsVail Valley Medical...
[redacted] *** [redacted] *** [redacted] [redacted] * [redacted] Dear Ms***, Thank you for contacting Vail Valley Medical Center regarding the recent customer concern registered with the Revdex.com We value and appreciate patient feedback to our organizationVail Valley Medical Center has a formal process to review all patient complaints and ensure the patient's concerns are investigated and responded to in a timely matterWe have followed this process in regards to Ms [redacted] concerns and have contacted her directly to provide further communication and explanationAt this time we believe she is satisfied with the resolutionThank you for sending this feedback and providing us the opportunity to address Ms [redacted] concernsUnderstanding where we can improve on the service we deliver is important to us as we strive to provide the highest level of patient-family centered care possibleSarah L***Director of Patient Relations Vail Valley Medical Center PO Box 40,Vail, CO
VVMC complies with Federal HIPPA requirements As the patient is over 18, no Protected Health Information (PHI), will be given or shared without the patients express permission [redacted] ***Director, Patient AccountsVail Valley Medical Center970-777-
VVMC converted to a new HIS (Health Information System/Patient Billing System) in September 2013. We retained our old or "legacy" system, kept the accounts on the old system and began new billing in the new Paragon Patient billing system.Mr. [redacted]'s family had bills on payment plans in...
the old Legacy system which had been and continue to be billed by our vendor , Healthcare Outsourcing Network. Mr. [redacted] and his family paid their payment arrangements as requested.Services after 09/13/2013 were billed from our new system. As VVMC chose not to do a "balance forward " billing from the old system, patient continue to receive bills from both. All self pay balances in the new system were billed and collected by AR Services. Accounts from both systems could not and cannot be combined into one common payment arrangement. The account Mr. [redacted] references was never included in the payment arrangement with Healthcare Outsourcing Network.Mr. [redacted] spoke with our customer service team 04/09/2015 and was referred to AR Services for questions. VVMC does not show any payment plans set up in the new billing system for either Mr. [redacted] or any family member.While we certainly understand where a new process or software system might be confusing for a patient, we are available via phone, e-mail and in person to discuss questions or concerns.
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Dear Ms. [redacted], Thank you for contacting Vail Valley Medical Center...
regarding the recent customer concern registered with the Revdex.com. We value and appreciate patient feedback to our organization. Vail Valley Medical Center has a formal process to review all patient complaints and ensure the patient's concerns are investigated and responded to in a timely matter. We have followed this process in regards to Ms. [redacted] concerns and have contacted her directly to provide further communication and explanation. At this time we believe she is satisfied with the resolution. Thank you for sending this feedback and providing us the opportunity to address Ms. [redacted] concerns. Understanding where we can improve on the service we deliver is important to us as we strive to provide the highest level of patient-family centered care possible. Sarah L[redacted]Director of Patient Relations Vail Valley Medical Center PO Box 40,000 Vail, CO 81658
VVMC complies with Federal HIPPA requirements. As the patient is over 18, no Protected Health Information (PHI), will be given or shared without the patients express permission. [redacted]Director, Patient AccountsVail Valley Medical...
Center970-777-2840