Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: On the delivery day July 29th the driver arrived to my place and he stated that he can’t bring the truck to my facility and I confirmed with leasing company that they said have seen always wheeler comes every week for deliveryDriver waited only HOURS AND MINUTES he had left WITHOUT INFORMING ME while I was trying to contact Swift moving company to confirm payment what driver was demanded I have made payment on August 4th, full remaining balance including extra charges of $Still they didn’t gave me ETA of delivery of my thingsEvery day I make a call to check ETA they are very rude and unprofessional they have hang up my phone several timesI have even cried on phone Friday was its very wrong thing to do with customers after making full payment with extra charges In their response, they said I will be receiving my thing last weekend or Monday August 8th, However, as of now, I still did not receive my item nor they gave me ETA on my stuff as I stated above very unprofessional customer service one lady name is Jenny she is rude and hang up the phone calls many timesMy daughter will be starting her school next August 16, and all her stuff is in the truck or storage areaWe do not know when we will be received our goods, we are sleeping on the floor, it is sad that my daughter have to go thru this pain Sincerely, [redacted] Gummi
Good morning, I reviewed the details from all of the contracts and paperwork we have sent the customerAlthough I understand how stressful it can be waiting for furniture to arriveIn this case, the customer was picked up on August and provided us with a first day ready for delivery on September 15thThe contract specifically states on all of the paperwork including all forms that were signed, the delivery can take up to business days to delivery from the first available date which was from the 15thThe notes that we make from each conversation stated that she was in contact with our CS dept and dispatch department throughout the delivery windowSince the items were ready from the 15th on, We sent the items out on the 24th which is less than one business week as promisedI am very sorry if any stress was causedWe did not charge anything for delivery and never received a call in regards to needed a claim formPlease feel free to call us if you have any additional questions or problems with the deliveryThank you kindly
Dear Revdex.com on the delivery day the our driver got to ms[redacted] new home and he find out that he can't fit wit his semi at the facility, we let the customer know she need premier shuttle service and she is the responsible part on the payment, (1st attachment) she let the driver wait hrs before she start to curse him and be very aggressive and that's way he decided to leave the place unfortunately in this point the customer needs shuttle plus redelivery which is insted of the she had to pay then as she mention the driver left and now she need to wait until we will have another truck in her Erea all that could be saved if she was followed the contract she signed on the pick up day as explained her we have off the bill and she need to pay only for the shuttle and we will not charge her for redelivery and storage fees hopfull the delivery will take place this weekend and if by Monday morning it will not happen please contact me EXT and I'll update you on it also I attached all communications with the customer for driver to do shuttle is hassle and no one want to do if , it's Double handling and the fee is only covers the expenses
Dear Revdex.com per our recorded and on the contract as well the customer is ready for delivery from 8/7/2016, we can not send her belongings before then, we usually wait until the customer is ready for delivery and then we placing the goods on the truck that going to his/her direction, also we have (per our contract 1-business days) to deliver the shipment I am very sorry for the miss understood between the customer and the company, we can ofer $discount on her file as a good faith and we can send it immediately on the next truck to the address we have on file , more then that I will be more then happy to assist the customer myself on my number [redacted] EXT [redacted] my name is Dani thank you
I got the worst experience with that companyTheir Estimates are totally a bunch of liesIn my case they trapped me with their low estimatesI gave them the correct inventory and they put my estimated cost as $and on the day of pickup they put that to about $although my inventory remained the sameTheir estimation cost is a bunch of liesThey trap you with low estimation cost and charge you more at the pickup time when u cannot do anything
In response to Mrs [redacted] recent complaints, We picked up her shipment on the 29th of July and received a message on the 9th of August requesting delivery statusThe customer was notified and understood at that time, we had no status on delivery and she said she would track her shipment online and call us if any other questionsBy the 29th of August, We received another message that if we did not deliver her items right away, she as going to turn the matter over to the Iowa Attorney GeneralBased on the contract that was sent to our client before the reservation was even made, it is clearly written PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchasedStandard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup)The date indicated as “1st available for delivery” is first date of the delivery window and not the promised delivery dateSwift Moving Systems estimated delivery period is up to thirty business days from date indicated as first available for deliveryAll Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts)Note: Swift Moving Systems will not discount any account due to any delays listed aboveWe will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our scheduleAs of the 5th or 6th of September, The items have been delivered and within the window that was provided prior to reserving, after reserving and at the pick-up.In addition, the customer never followed through with the company about issues with the revised estimate and signed the contract at pick up allowing the crew to continue with the moveIf there was a major issue and the customer felt something was off with the move, there would have been a call made while the drivers were at her home and the contract would not be signed regardless of the need to relocateInstead of allowing the company to review the details of the delivery and price, she immediately decided to take matters into her own hands and contact the Revdex.com and the Iowa Attorney General with complaintsBased on the level of complaint, the company was still within the window stated on the contract and made a complaint that went against our contract policy, which is also stated very cleary and directly before and after reserving AGREED MANDATORY CHOICE OF LAW, VENUE AND JURISDICTION.If a lawsuit becomes necessary to resolve any dispute between Swift Moving Systems and shipper, said suit shall and must only be brought in circuit or county court in and for Miami Dade county, FloridaSuits involving disputed over interstate shipments must be limited to the governing federal lawBoth parties agree to submit themselves to the jurisdiction of the Florida Courts and agree given the relationship to the state, such exercise is reasonable and lawfulShipper consents to jurisdiction in Miami-Dade County, Florida and hereby waives the right to be served within the State of FloridaFurthermore, our office manager made a call to the client on September 7th, 2016, to confirm quality of delivery, and the the client was saying very harsh things to our manager which was unnecessary bc the nature of the call was to make sure the delivery went well and create a line of communication with the clientIf Mrs [redacted] would have thoroughly read her contract before signing and reserving and during the process before delivery, she would have been fully aware of our company policies that we follow in order to avoid situations such as this oneWe require signatures on contracts in order to let us know that the customer understands and confirms that actions necessary to safely get the items delivered to the new locationWe hope that this issue can be resolved and we wish Mrs [redacted] the best in her new home
This company is a jokeThey have no idea what they are doingThey rip you off on price and hire incompetent people to work for themFrom the sales staff that screens calls cause they know how bad they screwed you and customer service who tells you to file a claim after your moveThey damaged stuff, stuff was missingThe worst experience of our lives
Great experience from beginning to end! Guys were on time, friendly, and got the job done right at the right price We move a lot due to being a military family and we will be definitely be going with Swift again! They offer a great military discount too!
Dear Revdex.com
We truly sorry that you don't accept our respond, As I mention before we was there to deliver the shipment and the customer refuse to received it, the driver left after waiting and a half hrs and now you need to pay for the extra delivery we need to do for you we awaited the re delivery fee and the storage in transit fee (+) and we charged you only for the shuttle
I spoke with the customer personally and advice the delivery date and time for her delivery
thank you in advance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will contact the business directly for further action regarding my complaint
Sincerely,
Sara ***
Scam - September 10, 2016
Claim filed was for 507 cuft Overcharge @ $3.15 per cuft, I have photographic evidence that the PU and drop-off trucks used were the same [redacted] Straight Truck w/capacity of 1,600 cuft. 1,080 was original estimate, actual space used was 1,460 cuft. Pickup driver demanded that there was, by his estimate, an additional 600cuft, 80cuft over the actual capacity of the truck and refused to start loading until a new, revised estimate was signed and authorized. They were (2) days late upon arrival for pickup, that I believed was an intentional premeditated tactic to create a stressful atmosphere and diversion from verifying the actual space used. Then at the end of the loading he again said that another additional 300 cuft was being taken up and he would add it to the aready signed revised contract, needing verbal authorization to finish the loading. Total space charged for was 1,980 cuft. Strange how 1,980 cuft fit in a 1,600 cuft capacity truck. The drop off driver disclosed/confirmed that the actual space used was 1,460 cuft. Photographs of the truck was before unloading and empty showing a tape measure to verify the box dimensions.
The following is the offer for final resolution of the claim ($68.00).
Note: DOT complaint was filed and I was informed that, any complaints filed with the FBI and all state AG's complaints would be forwarded to them. I was informed it was a civil matter?
PLEASE SEE MY RESPONSE:
THEIR OFFER:
Dear Valued Customer,
Please be advised that upon a careful evaluation of your claim/complaint, the following decision has been rendered by your service provider (Moving Company) SWIFT MOVING SYSTEMS.
As per company terms and conditions of which you fully signed and agreed, it is the shipper’s (your) responsibility to inspect and indicate damages or missing items on the inventory logs at time of delivery. Valuation of claim will be based on those indications, subject to the limitations of liability as described on the [redacted]. Liability of the carrier will be in accordance with the liability option you’ve selected at the time of the move.
Upon a close review of your [redacted] (Contract), Order of Service as well as the Proof of Loss and Damage Form, and in order to maintain our high level of customer satisfaction, the Settlement of this claim has been found to be in the amount of $68.00.
Upon your notarization, signature and return of this letter, a settlement check will be forwarded to you at the above address.
MY RESPONSE:
The Settlement Letter/Offer of $68.00 is a blatant/arrogant insult for a intentional premeditated crime of Fraud, Extortion, Wire Fraud, Bill Of Lading Fraud and Breach of Contract, committed against a consumer. Skirting the law and extorting money for financial gain is a crime against the american working class. Your scam, (DSMR, Inc dba Swift Moving Systems 540 [redacted], Ill 60106 ph# (305) [redacted] and [redacted].net) (Conspirator and Co-Conspirator) by my documented evidence will be forwarded to as many media sources available including but not limited to, TV, Internet and every state you do business in. I promise, my quest is to put you out of business and generate a criminal investigation. Welcome to Hell.
The Offer is Unacceptable and Declined.
No further communication will be made.
Dear Revdex.com
on the delivery day the our driver got to ms.[redacted] new home and he find out that he can't fit wit his semi at the facility, we let the customer know she need premier shuttle service and she is the responsible part on the payment, (1st attachment) she let the driver wait 2.5 hrs...
before she start to curse him and be very aggressive and that's way he decided to leave the place unfortunately in this point the customer needs shuttle plus redelivery which is 700 insted of the 350 she had to pay then
as she mention the driver left and now she need to wait until we will have another truck in her Erea all that could be saved if she was followed the contract she signed on the pick up day
as explained her we have 350 off the bill and she need to pay only for the shuttle and we will not charge her for redelivery and storage fees
hopfull the delivery will take place this weekend and if by Monday morning it will not happen please contact me 18009806832 EXT 107 and I'll update you on it also I attached all communications with the customer
for driver to do shuttle is hassle and no one want to do if , it's Double handling and the fee is only covers the expenses
I got the worst experience with that company. Their Estimates are totally a bunch of lies. In my case they trapped me with their low estimates. I gave them the correct inventory and they put my estimated cost as $2000 and on the day of pickup they put that to about $2600 although my inventory remained the same. Their estimation cost is a bunch of lies. They trap you with low estimation cost and charge you more at the pickup time when u cannot do anything.
In response to Mrs [redacted] recent complaints, We picked up her shipment on the 29th of July and received a message on the 9th of August requesting delivery status. The customer was notified and understood at that time, we had no status on delivery and she said she would track her shipment online...
and call us if any other questions. By the 29th of August, We received another message that if we did not deliver her items right away, she as going to turn the matter over to the Iowa Attorney General. Based on the contract that was sent to our client before the reservation was even made, it is clearly written PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Standard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated as “1st available for delivery” is first date of the delivery window and not the promised delivery date. Swift Moving Systems estimated delivery period is up to thirty business days from date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts). Note: Swift Moving Systems will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our schedule. As of the 5th or 6th of September, The items have been delivered and within the window that was provided prior to reserving, after reserving and at the pick-up.In addition, the customer never followed through with the company about issues with the revised estimate and signed the contract at pick up allowing the crew to continue with the move. If there was a major issue and the customer felt something was off with the move, there would have been a call made while the drivers were at her home and the contract would not be signed regardless of the need to relocate. Instead of allowing the company to review the details of the delivery and price, she immediately decided to take matters into her own hands and contact the Revdex.com and the Iowa Attorney General with complaints. Based on the level of complaint, the company was still within the window stated on the contract and made a complaint that went against our contract policy, which is also stated very cleary and directly before and after reserving AGREED MANDATORY CHOICE OF LAW, VENUE AND JURISDICTION.If a lawsuit becomes necessary to resolve any dispute between Swift Moving Systems and shipper, said suit shall and must only be brought in circuit or county court in and for Miami Dade county, Florida. Suits involving disputed over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of the Florida Courts and agree given the relationship to the state, such exercise is reasonable and lawful. Shipper consents to jurisdiction in Miami-Dade County, Florida and hereby waives the right to be served within the State of Florida.
Furthermore, our office manager made a call to the client on September 7th, 2016, to confirm quality of delivery, and the the client was saying very harsh things to our manager which was unnecessary bc the nature of the call was to make sure the delivery went well and create a line of communication with the client. If Mrs. [redacted] would have thoroughly read her contract before signing and reserving and during the process before delivery, she would have been fully aware of our company policies that we follow in order to avoid situations such as this one. We require signatures on contracts in order to let us know that the customer understands and confirms that actions necessary to safely get the items delivered to the new location. We hope that this issue can be resolved and we wish Mrs. [redacted] the best in her new home.
Dear Revdex.com
per our recorded and on the contract as well the customer is ready for delivery from 8/7/2016, we can not send her belongings before then, we usually wait until the customer is ready for delivery and then we placing the goods on the truck that going to his/her direction, also...
we have (per our contract 1-14 business days) to deliver the shipment i am very sorry for the miss understood between the customer and the company, we can ofer $100 discount on her file as a good faith and we can send it immediately on the next truck to the address we have on file , more then that I will be more then happy to assist the customer myself on my number [redacted] EXT [redacted] my name is Dani
thank you
Great experience from beginning to end! Guys were on time, friendly, and got the job done right at the right price. We move a lot due to being a military family and we will be definitely be going with Swift again! They offer a great military discount too!
Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:
On the delivery day July 29th the driver arrived to my place and he stated that he can’t bring the truck to my facility and I confirmed with leasing company that they said have seen always 18 wheeler comes every week for delivery. Driver waited only 1 HOURS AND 20 MINUTES he had left WITHOUT INFORMING ME while I was trying to contact Swift moving company to confirm payment what driver was demanded.
I have made payment on August 4th, 2016 full remaining balance including extra charges of $350. Still they didn’t gave me ETA of delivery of my things. Every day I make a call to check ETA they are very rude and unprofessional they have hang up my phone several times. I have even cried on phone Friday was its very wrong thing to do with customers after making full payment with extra charges.
In their response, they said I will be receiving my thing last weekend or Monday August 8th, 2016. However, as of now, I still did not receive my item nor they gave me ETA on my stuff as I stated above very unprofessional customer service one lady name is Jenny she is rude and hang up the phone calls many times. My daughter will be starting her school next August 16, 2016 and all her stuff is in the truck or storage area. We do not know when we will be received our goods, we are sleeping on the floor, it is sad that my daughter have to go thru this pain….
Sincerely,[redacted] Gummi
Good morning, I reviewed the details from all of the contracts and paperwork we have sent the customer. Although I understand how stressful it can be waiting for...
furniture to arrive. In this case, the customer was picked up on August 22 and provided us with a first day ready for delivery on September 15th. The contract specifically states on all of the paperwork including all forms that were signed, the delivery can take up to 21 business days to delivery from the first available date which was from the 15th. The notes that we make from each conversation stated that she was in contact with our CS dept and dispatch department throughout the delivery window. Since the items were ready from the 15th on, We sent the items out on the 24th which is less than one business week as promised. I am very sorry if any stress was caused. We did not charge anything for delivery and never received a call in regards to needed a claim form. Please feel free to call us if you have any additional questions or problems with the delivery. Thank you kindly
This company is a joke. They have no idea what they are doing. They rip you off on price and hire incompetent people to work for them. From the sales staff that screens calls cause they know how bad they screwed you and customer service who tells you to file a claim after your move. They damaged stuff, stuff was missing. The worst experience of our lives
Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: On the delivery day July 29th the driver arrived to my place and he stated that he can’t bring the truck to my facility and I confirmed with leasing company that they said have seen always wheeler comes every week for deliveryDriver waited only HOURS AND MINUTES he had left WITHOUT INFORMING ME while I was trying to contact Swift moving company to confirm payment what driver was demanded I have made payment on August 4th, full remaining balance including extra charges of $Still they didn’t gave me ETA of delivery of my thingsEvery day I make a call to check ETA they are very rude and unprofessional they have hang up my phone several timesI have even cried on phone Friday was its very wrong thing to do with customers after making full payment with extra charges In their response, they said I will be receiving my thing last weekend or Monday August 8th, However, as of now, I still did not receive my item nor they gave me ETA on my stuff as I stated above very unprofessional customer service one lady name is Jenny she is rude and hang up the phone calls many timesMy daughter will be starting her school next August 16, and all her stuff is in the truck or storage areaWe do not know when we will be received our goods, we are sleeping on the floor, it is sad that my daughter have to go thru this pain Sincerely, [redacted] Gummi
Good morning, I reviewed the details from all of the contracts and paperwork we have sent the customerAlthough I understand how stressful it can be waiting for furniture to arriveIn this case, the customer was picked up on August and provided us with a first day ready for delivery on September 15thThe contract specifically states on all of the paperwork including all forms that were signed, the delivery can take up to business days to delivery from the first available date which was from the 15thThe notes that we make from each conversation stated that she was in contact with our CS dept and dispatch department throughout the delivery windowSince the items were ready from the 15th on, We sent the items out on the 24th which is less than one business week as promisedI am very sorry if any stress was causedWe did not charge anything for delivery and never received a call in regards to needed a claim formPlease feel free to call us if you have any additional questions or problems with the deliveryThank you kindly
Dear Revdex.com on the delivery day the our driver got to ms[redacted] new home and he find out that he can't fit wit his semi at the facility, we let the customer know she need premier shuttle service and she is the responsible part on the payment, (1st attachment) she let the driver wait hrs before she start to curse him and be very aggressive and that's way he decided to leave the place unfortunately in this point the customer needs shuttle plus redelivery which is insted of the she had to pay then as she mention the driver left and now she need to wait until we will have another truck in her Erea all that could be saved if she was followed the contract she signed on the pick up day as explained her we have off the bill and she need to pay only for the shuttle and we will not charge her for redelivery and storage fees hopfull the delivery will take place this weekend and if by Monday morning it will not happen please contact me EXT and I'll update you on it also I attached all communications with the customer for driver to do shuttle is hassle and no one want to do if , it's Double handling and the fee is only covers the expenses
Dear Revdex.com per our recorded and on the contract as well the customer is ready for delivery from 8/7/2016, we can not send her belongings before then, we usually wait until the customer is ready for delivery and then we placing the goods on the truck that going to his/her direction, also we have (per our contract 1-business days) to deliver the shipment I am very sorry for the miss understood between the customer and the company, we can ofer $discount on her file as a good faith and we can send it immediately on the next truck to the address we have on file , more then that I will be more then happy to assist the customer myself on my number [redacted] EXT [redacted] my name is Dani thank you
I got the worst experience with that companyTheir Estimates are totally a bunch of liesIn my case they trapped me with their low estimatesI gave them the correct inventory and they put my estimated cost as $and on the day of pickup they put that to about $although my inventory remained the sameTheir estimation cost is a bunch of liesThey trap you with low estimation cost and charge you more at the pickup time when u cannot do anything
In response to Mrs [redacted] recent complaints, We picked up her shipment on the 29th of July and received a message on the 9th of August requesting delivery statusThe customer was notified and understood at that time, we had no status on delivery and she said she would track her shipment online and call us if any other questionsBy the 29th of August, We received another message that if we did not deliver her items right away, she as going to turn the matter over to the Iowa Attorney GeneralBased on the contract that was sent to our client before the reservation was even made, it is clearly written PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchasedStandard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup)The date indicated as “1st available for delivery” is first date of the delivery window and not the promised delivery dateSwift Moving Systems estimated delivery period is up to thirty business days from date indicated as first available for deliveryAll Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts)Note: Swift Moving Systems will not discount any account due to any delays listed aboveWe will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our scheduleAs of the 5th or 6th of September, The items have been delivered and within the window that was provided prior to reserving, after reserving and at the pick-up.In addition, the customer never followed through with the company about issues with the revised estimate and signed the contract at pick up allowing the crew to continue with the moveIf there was a major issue and the customer felt something was off with the move, there would have been a call made while the drivers were at her home and the contract would not be signed regardless of the need to relocateInstead of allowing the company to review the details of the delivery and price, she immediately decided to take matters into her own hands and contact the Revdex.com and the Iowa Attorney General with complaintsBased on the level of complaint, the company was still within the window stated on the contract and made a complaint that went against our contract policy, which is also stated very cleary and directly before and after reserving AGREED MANDATORY CHOICE OF LAW, VENUE AND JURISDICTION.If a lawsuit becomes necessary to resolve any dispute between Swift Moving Systems and shipper, said suit shall and must only be brought in circuit or county court in and for Miami Dade county, FloridaSuits involving disputed over interstate shipments must be limited to the governing federal lawBoth parties agree to submit themselves to the jurisdiction of the Florida Courts and agree given the relationship to the state, such exercise is reasonable and lawfulShipper consents to jurisdiction in Miami-Dade County, Florida and hereby waives the right to be served within the State of FloridaFurthermore, our office manager made a call to the client on September 7th, 2016, to confirm quality of delivery, and the the client was saying very harsh things to our manager which was unnecessary bc the nature of the call was to make sure the delivery went well and create a line of communication with the clientIf Mrs [redacted] would have thoroughly read her contract before signing and reserving and during the process before delivery, she would have been fully aware of our company policies that we follow in order to avoid situations such as this oneWe require signatures on contracts in order to let us know that the customer understands and confirms that actions necessary to safely get the items delivered to the new locationWe hope that this issue can be resolved and we wish Mrs [redacted] the best in her new home
This company is a jokeThey have no idea what they are doingThey rip you off on price and hire incompetent people to work for themFrom the sales staff that screens calls cause they know how bad they screwed you and customer service who tells you to file a claim after your moveThey damaged stuff, stuff was missingThe worst experience of our lives
Great experience from beginning to end! Guys were on time, friendly, and got the job done right at the right price We move a lot due to being a military family and we will be definitely be going with Swift again! They offer a great military discount too!
Dear Revdex.com
We truly sorry that you don't accept our respond, As I mention before we was there to deliver the shipment and the customer refuse to received it, the driver left after waiting and a half hrs and now you need to pay for the extra delivery we need to do for you we awaited the re delivery fee and the storage in transit fee (+) and we charged you only for the shuttle
I spoke with the customer personally and advice the delivery date and time for her delivery
thank you in advance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will contact the business directly for further action regarding my complaint
Sincerely,
Sara ***
Scam - September 10, 2016
Claim filed was for 507 cuft Overcharge @ $3.15 per cuft, I have photographic evidence that the PU and drop-off trucks used were the same [redacted] Straight Truck w/capacity of 1,600 cuft. 1,080 was original estimate, actual space used was 1,460 cuft. Pickup driver demanded that there was, by his estimate, an additional 600cuft, 80cuft over the actual capacity of the truck and refused to start loading until a new, revised estimate was signed and authorized. They were (2) days late upon arrival for pickup, that I believed was an intentional premeditated tactic to create a stressful atmosphere and diversion from verifying the actual space used. Then at the end of the loading he again said that another additional 300 cuft was being taken up and he would add it to the aready signed revised contract, needing verbal authorization to finish the loading. Total space charged for was 1,980 cuft. Strange how 1,980 cuft fit in a 1,600 cuft capacity truck. The drop off driver disclosed/confirmed that the actual space used was 1,460 cuft. Photographs of the truck was before unloading and empty showing a tape measure to verify the box dimensions.
The following is the offer for final resolution of the claim ($68.00).
Note: DOT complaint was filed and I was informed that, any complaints filed with the FBI and all state AG's complaints would be forwarded to them. I was informed it was a civil matter?
PLEASE SEE MY RESPONSE:
THEIR OFFER:
Dear Valued Customer,
Please be advised that upon a careful evaluation of your claim/complaint, the following decision has been rendered by your service provider (Moving Company) SWIFT MOVING SYSTEMS.
As per company terms and conditions of which you fully signed and agreed, it is the shipper’s (your) responsibility to inspect and indicate damages or missing items on the inventory logs at time of delivery. Valuation of claim will be based on those indications, subject to the limitations of liability as described on the [redacted]. Liability of the carrier will be in accordance with the liability option you’ve selected at the time of the move.
Upon a close review of your [redacted] (Contract), Order of Service as well as the Proof of Loss and Damage Form, and in order to maintain our high level of customer satisfaction, the Settlement of this claim has been found to be in the amount of $68.00.
Upon your notarization, signature and return of this letter, a settlement check will be forwarded to you at the above address.
MY RESPONSE:
The Settlement Letter/Offer of $68.00 is a blatant/arrogant insult for a intentional premeditated crime of Fraud, Extortion, Wire Fraud, Bill Of Lading Fraud and Breach of Contract, committed against a consumer. Skirting the law and extorting money for financial gain is a crime against the american working class. Your scam, (DSMR, Inc dba Swift Moving Systems 540 [redacted], Ill 60106 ph# (305) [redacted] and [redacted].net) (Conspirator and Co-Conspirator) by my documented evidence will be forwarded to as many media sources available including but not limited to, TV, Internet and every state you do business in. I promise, my quest is to put you out of business and generate a criminal investigation. Welcome to Hell.
The Offer is Unacceptable and Declined.
No further communication will be made.
Dear Revdex.com
on the delivery day the our driver got to ms.[redacted] new home and he find out that he can't fit wit his semi at the facility, we let the customer know she need premier shuttle service and she is the responsible part on the payment, (1st attachment) she let the driver wait 2.5 hrs...
before she start to curse him and be very aggressive and that's way he decided to leave the place unfortunately in this point the customer needs shuttle plus redelivery which is 700 insted of the 350 she had to pay then
as she mention the driver left and now she need to wait until we will have another truck in her Erea all that could be saved if she was followed the contract she signed on the pick up day
as explained her we have 350 off the bill and she need to pay only for the shuttle and we will not charge her for redelivery and storage fees
hopfull the delivery will take place this weekend and if by Monday morning it will not happen please contact me 18009806832 EXT 107 and I'll update you on it also I attached all communications with the customer
for driver to do shuttle is hassle and no one want to do if , it's Double handling and the fee is only covers the expenses
I got the worst experience with that company. Their Estimates are totally a bunch of lies. In my case they trapped me with their low estimates. I gave them the correct inventory and they put my estimated cost as $2000 and on the day of pickup they put that to about $2600 although my inventory remained the same. Their estimation cost is a bunch of lies. They trap you with low estimation cost and charge you more at the pickup time when u cannot do anything.
In response to Mrs [redacted] recent complaints, We picked up her shipment on the 29th of July and received a message on the 9th of August requesting delivery status. The customer was notified and understood at that time, we had no status on delivery and she said she would track her shipment online...
and call us if any other questions. By the 29th of August, We received another message that if we did not deliver her items right away, she as going to turn the matter over to the Iowa Attorney General. Based on the contract that was sent to our client before the reservation was even made, it is clearly written PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Standard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated as “1st available for delivery” is first date of the delivery window and not the promised delivery date. Swift Moving Systems estimated delivery period is up to thirty business days from date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts). Note: Swift Moving Systems will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our schedule. As of the 5th or 6th of September, The items have been delivered and within the window that was provided prior to reserving, after reserving and at the pick-up.In addition, the customer never followed through with the company about issues with the revised estimate and signed the contract at pick up allowing the crew to continue with the move. If there was a major issue and the customer felt something was off with the move, there would have been a call made while the drivers were at her home and the contract would not be signed regardless of the need to relocate. Instead of allowing the company to review the details of the delivery and price, she immediately decided to take matters into her own hands and contact the Revdex.com and the Iowa Attorney General with complaints. Based on the level of complaint, the company was still within the window stated on the contract and made a complaint that went against our contract policy, which is also stated very cleary and directly before and after reserving AGREED MANDATORY CHOICE OF LAW, VENUE AND JURISDICTION.If a lawsuit becomes necessary to resolve any dispute between Swift Moving Systems and shipper, said suit shall and must only be brought in circuit or county court in and for Miami Dade county, Florida. Suits involving disputed over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of the Florida Courts and agree given the relationship to the state, such exercise is reasonable and lawful. Shipper consents to jurisdiction in Miami-Dade County, Florida and hereby waives the right to be served within the State of Florida.
Furthermore, our office manager made a call to the client on September 7th, 2016, to confirm quality of delivery, and the the client was saying very harsh things to our manager which was unnecessary bc the nature of the call was to make sure the delivery went well and create a line of communication with the client. If Mrs. [redacted] would have thoroughly read her contract before signing and reserving and during the process before delivery, she would have been fully aware of our company policies that we follow in order to avoid situations such as this one. We require signatures on contracts in order to let us know that the customer understands and confirms that actions necessary to safely get the items delivered to the new location. We hope that this issue can be resolved and we wish Mrs. [redacted] the best in her new home.
Dear Revdex.com
per our recorded and on the contract as well the customer is ready for delivery from 8/7/2016, we can not send her belongings before then, we usually wait until the customer is ready for delivery and then we placing the goods on the truck that going to his/her direction, also...
we have (per our contract 1-14 business days) to deliver the shipment i am very sorry for the miss understood between the customer and the company, we can ofer $100 discount on her file as a good faith and we can send it immediately on the next truck to the address we have on file , more then that I will be more then happy to assist the customer myself on my number [redacted] EXT [redacted] my name is Dani
thank you
Great experience from beginning to end! Guys were on time, friendly, and got the job done right at the right price. We move a lot due to being a military family and we will be definitely be going with Swift again! They offer a great military discount too!
Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:
On the delivery day July 29th the driver arrived to my place and he stated that he can’t bring the truck to my facility and I confirmed with leasing company that they said have seen always 18 wheeler comes every week for delivery. Driver waited only 1 HOURS AND 20 MINUTES he had left WITHOUT INFORMING ME while I was trying to contact Swift moving company to confirm payment what driver was demanded.
I have made payment on August 4th, 2016 full remaining balance including extra charges of $350. Still they didn’t gave me ETA of delivery of my things. Every day I make a call to check ETA they are very rude and unprofessional they have hang up my phone several times. I have even cried on phone Friday was its very wrong thing to do with customers after making full payment with extra charges.
In their response, they said I will be receiving my thing last weekend or Monday August 8th, 2016. However, as of now, I still did not receive my item nor they gave me ETA on my stuff as I stated above very unprofessional customer service one lady name is Jenny she is rude and hang up the phone calls many times. My daughter will be starting her school next August 16, 2016 and all her stuff is in the truck or storage area. We do not know when we will be received our goods, we are sleeping on the floor, it is sad that my daughter have to go thru this pain….
Sincerely,[redacted] Gummi
Good morning, I reviewed the details from all of the contracts and paperwork we have sent the customer. Although I understand how stressful it can be waiting for...
furniture to arrive. In this case, the customer was picked up on August 22 and provided us with a first day ready for delivery on September 15th. The contract specifically states on all of the paperwork including all forms that were signed, the delivery can take up to 21 business days to delivery from the first available date which was from the 15th. The notes that we make from each conversation stated that she was in contact with our CS dept and dispatch department throughout the delivery window. Since the items were ready from the 15th on, We sent the items out on the 24th which is less than one business week as promised. I am very sorry if any stress was caused. We did not charge anything for delivery and never received a call in regards to needed a claim form. Please feel free to call us if you have any additional questions or problems with the delivery. Thank you kindly
This company is a joke. They have no idea what they are doing. They rip you off on price and hire incompetent people to work for them. From the sales staff that screens calls cause they know how bad they screwed you and customer service who tells you to file a claim after your move. They damaged stuff, stuff was missing. The worst experience of our lives