Vaksman Dental Group Reviews (%countItem)
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Vaksman Dental Group Rating
Address: 1241 Mission Rd, South San Francisco, California, United States, 94080-1397
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I received a ~$520 bill from ***. This bill was inconsistent with the pricing terms I had signed off on and the terms that were agreed-upon by the office, my insurance provider, and myself. Of relevance, my husband, who had also visited *** office once or twice (for different dental needs), received a nearly-identical bill (for roughly ~$520) for services that he similarly did not agree to at a price that was never disclosed to him. I have tried to call the clinic to discuss the same, have been told by employees looking into this matter that my assessment was correct, but that the office / billing manager would need to submit the final resolution, yet this continues to be unresolved for both myself and for my husband. These charges are on my credit report and are wholly unacceptable. My husband is happy to submit another (identical) complaint to the Revdex.com, but I am hoping we can amicably resolve this matter without wasting any further time or energy. These charges and the billing practices are extremely worrisome to me and are wholly unacceptable.
We have verified that a balance is indeed owed on the patient account, and advised the patient by email just now. We also suggested a payment settlement.
That said, as this is an old account, numerous attempts were made to rectify the balance in the past, and it is quite unfortunate that a patient would slander a business for fully transparent and proper charges.
Hopefully, this complaint will be dismissed, but if you have any further questions, I can be contacted anytime.
Best
Complaint: ***
Unfortunately, the response submitted by the business is wholly unacceptable and provides further incorrect information. The office did, in fact, send me a response (to which I have not yet replied). Unfortunately, as they stipulate in both the response to me and to you, the balance is not in fact owed and aside from a screenshot of an excel file that has erroneous numbers on it, there is zero documentation provided by the office to me indicating (1) that the charges, as stipulated, were reflective of the services provided, (2) ever presented to me, (3) agreed to by me, and/or (4) appropriately adjudicated with my insurance provider. Additionally, their attempted settlement included the, for lack of a better description, comical addition of "late charges" to the same erroneous bill, which in their email, they agree to waive, as well as the waiver of a $37 dollar payment that they "found" having been made by me. I do agree with them that this is an old account, however, my numerous attempts to rectify the discrepancy has gone unanswered and unrectified.
Please advise on whether you wou
Sincerely
Please consider this our final response on the matter. We have provided the patient with a complete audit of her account, yet have not heard back from her, other than through the complaints to Revdex.com. On that note, we stand by our original response, in that the account is seriously delinquent, and reporting as such to the credit agencies.
Best