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VAL-U-BLINDS Reviews (2)

Initial Business Response /* (1000, 13, 2016/02/14) */
The customer originally looked at Hunter Douglas blinds but decided to go with Alta brand blinds do to its lower priceShe did recieve the sale price on both blindsWe are sorry if there was any miss understanding on the time of delivery
but they are always approximations because we can not control manufacturing or shipping delays by AltaOur blinds are custom ordered and it is stated on the invoice "All orders are final due to custom ordering." We did make an exception and return 100% of her money on the half circle blindInstallation is free so there is no additional money to be refundedVal-U-Blinds fully believes in our customers happiness and because of this we did refund her moneyWe do our very best with communication between our customers, manufacturers and employees but we do once again appologize for any misunderstandingsWe do have thousands of very happy customers and this is the first formal complaint the company has recieved
Initial Consumer Rebuttal /* (2000, 15, 2016/02/26) */
The consumer indicated that he/she ACCEPTED the business response

The product is OK, but it was just installed today, so we will see what happens over time. However, the customer service is absolutely horrible. Appointments were mis-scheduled, they messed up the order and did not have the right items twice when they were wanting to install the items and I only had 4 items. It took 3 months to get 3 items installed and the 4th item was damaged in shipping. Chris said they've had some trouble with the shipper recently, so apparently damaged goods are not new to this company. I will never use this company again!

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Description: Window Shades - Equipment & Supplies, Draperies & Curtains - Retail & Custom, If you choose to do business with VAL-U-BLINDS, please let them know that you contacted BBB for a Business Review.

Address: 2530 Parkhill Ln SW, Rochester, Minnesota, United States, 55902-2830


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