Val Vista Villas Homeowners Assocation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated by [redacted] that I inquired about the parking passes and asked to use those in my vehicle The towing company keeps no record of which vehicles are by homeowners and which are not Additionally, they are in violation of their own provisions by having dumpster parked in red curb and "No Parking" zonesI have also found that City Property is an accomplice to illegal towing practices that the [redacted] is investigating I have already been informed that there is much evidence in favor of demonstrating these towing practices and have agreed to press charges Additionally, [redacted] did not offer to have me join in a monthly meeting I was informed that they occur only once a year and that time occurs in the month of OctoberAgain, as stated in previous complaint she is flat out lying again [redacted] tries to explain that a welcome packet was sent to me by her after my purchase We never received that packet Additionally, she informed me over the phone that she did not start until January So how could she have sent me this packet when we moved in the month of November She has no credibility Only, after I reached out to them before I sent this complaint did they give me access to the website [redacted] states that compliance issues are addressed every 10-daysAgain, this is a statement because I have additional photographic evidence that areas maintained by City Property are still in violation of their own provisions Regards, [redacted]

City Property Management Company is contracted with the [redacted] to manage the community All rules, regulations, and policies are adopted by the Board of Directors, which are homeowners within the community City Property Management Company's role is to enforce all policies and directives of the Board of Director I am unable to address Mr [redacted] 's concerns about a third party business and if they are in compliance with the [redacted] towing laws I have been in contact with the [redacted] regarding Mr [redacted] 's concerns and have answered all questions, including providing the Board President's name and phone number I do not know the status of their investigation The [redacted] worked with the [redacted] for the free of charge clean up dumpsters I will forward Mr [redacted] 's concerns about the dumpster placement in the event the Board looks into offering this service to the community again When I spoke to Mr [redacted] on July 10, 2014, I did explain that the Board has monthly meetings and one annual meeting I did not indicate that there was only one meeting per year I did speak to Mr [redacted] on July 28, 2014, and provided him the date, time and location of the August meeting He did not attend the meeting On July 11, 2014, I emailed *** [redacted] two times The first was to find out if she had gone on to the homeowner website, since all documents are available to the homeowners electronicallyThe second was to send a pdf copy of the welcome packet that was sent to them Our office keeps a copy of the documents sent A copy of those emails is attached I do not remember discussing my start date with Mr [redacted] , but if I did, I would have told him mid February of However, since we have copies of the documents sent to him, my start date is irrelevant Again, compliance issues are addressed every 10-days Unfortunately we cannot force owners to take care of their property and can only enforce through the Associations Compliance PolicyThe Board of Directors reviews the compliance issues monthly and directs the management company on the aggressiveness of non-compliance issues Best Regards, [redacted] Community Manager For the Board of Directors

City Property Management Company is contracted with the [redacted] to manage the community. All rules, regulations, and policies are adopted by the Board of Directors, which are homeowners within the community. City Property Management Company's role is to enforce all...

policies and directives of the Board of Director.
Mr. [redacted] and I spoke on Thursday, July 10, regarding his vehicle being towed. He didn't feel it was fair that he was not given a warning. I explained to Mr. [redacted] that the residents are able to park in their garages, driveways and green painted curbs. The streets are private and street parking (unless on the green curb) was not allowed. Mr. [redacted] inquired about visitor passes, because he had placed one in his car. I explained that visitor passes are not allowed to be used by the residents and if a resident was not following the Board of Director policies, the third party towing company will tow the vehicles.
I offered Mr. [redacted] the opportunity to attend a Board of Directors monthly meeting to discuss his concerns with the Board. Also, I sent him and his wife a copy of the welcome packet that is sent to each new homeowner. The packet was sent to him after his purchase. This packet contains all of the governing documents and policies of the Association. This information is also available to every owner via our Homeowner Access Site. We made sure Mr. [redacted] was able to access the site. We encouraged him to review all of the documents and contact us with any questions or attend a Board meeting.
Compliance issues are addressed every 10-14 days. Unfortunately we cannot force owners to take care of their property and can only enforce through the Associations Compliance Policy. The Board of Directors reviews the compliance issues monthly and directs the management company on the aggressiveness of non-compliance issues.
All of the Board members live in the community and have been involved with the Association for a number of years. They strive to do the best they can for their community through policies and enforcement. Mr. [redacted] has my contact information and cell phone and is encouraged to contact me at any time with questions and/or concerns. We understand he is upset and have explained the policies with him, and feel that his questions have been answered. Thank you.
Best Regards,
[redacted]
Community Manager For the Board of Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated by [redacted] that I inquired about the parking passes and asked to use those in my vehicle.  The towing company keeps no record of which vehicles are by homeowners and which are not.  Additionally, they are in violation of their own provisions by having dumpster parked in red curb and "No Parking" zones. I have also found that City Property is an accomplice to illegal towing practices that the [redacted] is investigating.  I have already been informed that there is much evidence in favor of demonstrating these towing practices and have agreed to press charges.  Additionally, [redacted] did not offer to have me join in a monthly meeting.  I was informed that they occur only once a year and that time occurs in the month of October. Again, as stated in previous complaint she is flat out lying again. [redacted] tries to explain that a welcome packet was sent to me by her after my purchase.  We never received that packet.  Additionally, she informed me over the phone that she did not start until January.  So how could she have sent me this packet when we moved in the month of November.  She has no credibility.  Only, after I reached out to them before I sent this complaint did they give me access to the website. [redacted] states that compliance issues are addressed every 10-14 days. Again, this is a false statement because I have additional photographic evidence that areas maintained by City Property are still in violation of their own provisions.
Regards,
[redacted]

City Property Management Company is contracted with the [redacted] to manage the community.  All rules, regulations, and policies are adopted by the Board of Directors, which are homeowners within the community.  City Property Management Company's role is to enforce all policies and directives of the Board of Director.
I am unable to address Mr. [redacted]'s concerns about a third party business and if they are in compliance with the [redacted] towing laws.  I have been in contact with the [redacted] regarding Mr. [redacted]'s concerns and have answered all questions, including providing the Board President's name and phone number.  I do not know the status of their investigation.
The [redacted] worked with the [redacted] for the free of charge clean up dumpsters.  I will forward Mr. [redacted]'s concerns about the dumpster placement in the event the Board looks into offering this service to the community again.
When I spoke to Mr. [redacted] on July 10, 2014, I did explain that the Board has monthly meetings and one annual meeting.  I did not indicate that there was only one meeting per year.  I did speak to Mr. [redacted] on July 28, 2014, and provided him the date, time and location of the August meeting.  He did not attend the meeting.
On July 11, 2014, I emailed [redacted] [redacted] two times.  The first was to find out if she had gone on to the homeowner website, since all documents are available to the homeowners electronically. The second was to send a pdf  copy of the welcome packet that was sent to them.  Our office keeps a copy of the documents sent.  A copy of those emails is attached.
I do not remember discussing my start date with Mr. [redacted], but if I did, I would have told him mid February of 2014.  However, since we have copies of the documents sent to him, my start date is irrelevant.
Again, compliance issues are addressed every 10-14 days.  Unfortunately we cannot force owners to take care of their property and can only enforce through the Associations Compliance Policy. The Board of Directors reviews the compliance issues monthly and directs the management company on the aggressiveness of non-compliance issues.
Best Regards,
[redacted]
Community Manager
For the Board of Directors

City Property Management Company is contracted with the [redacted] to manage the community.  All rules, regulations, and policies are adopted by the Board of Directors, which are homeowners within the community.  City Property Management Company's role is to enforce all policies and directives of the Board of Director.

I am unable to address Mr. [redacted]'s concerns about a third party business and if they are in compliance with the [redacted] towing laws.  I have been in contact with the [redacted] regarding Mr. [redacted]'s concerns and have answered all questions, including providing the Board President's name and phone number.  I do not know the status of their investigation.

The [redacted] worked with the [redacted] for the free of charge clean up dumpsters.  I will forward Mr. [redacted]'s concerns about the dumpster placement in the event the Board looks into offering this service to the community again.

When I spoke to Mr. [redacted] on July 10, 2014, I did explain that the Board has monthly meetings and one annual meeting.  I did not indicate that there was only one meeting per year.  I did speak to Mr. [redacted] on July 28, 2014, and provided him the date, time and location of the August meeting.  He did not attend the meeting.

On July 11, 2014, I emailed [redacted] two times.  The first was to find out if she had gone on to the homeowner website, since all documents are available to the homeowners electronically. The second was to send a pdf  copy of the welcome packet that was sent to them.  Our office keeps a copy of the documents sent.  A copy of those emails is attached.

I do not remember discussing my start date with Mr. [redacted], but if I did, I would have told him mid February of 2014.  However, since we have copies of the documents sent to him, my start date is irrelevant.

Again, compliance issues are addressed every 10-14 days.  Unfortunately we cannot force owners to take care of their property and can only enforce through the Associations Compliance Policy. The Board of Directors reviews the compliance issues monthly and directs the management company on the aggressiveness of non-compliance issues.

Best Regards,

Community Manager

For the Board of Directors

City Property Management Company is contracted with the [redacted] to manage the community. All rules, regulations, and policies are adopted by the Board of Directors, which are homeowners within the community. City Property Management Company's role is to enforce all...

policies and directives of the Board of Director.

Mr. [redacted] and I spoke on Thursday, July 10, regarding his vehicle being towed. He didn't feel it was fair that he was not given a warning. I explained to Mr. [redacted] that the residents are able to park in their garages, driveways and green painted curbs. The streets are private and street parking (unless on the green curb) was not allowed. Mr. [redacted] inquired about visitor passes, because he had placed one in his car. I explained that visitor passes are not allowed to be used by the residents and if a resident was not following the Board of Director policies, the third party towing company will tow the vehicles.

I offered Mr. [redacted] the opportunity to attend a Board of Directors monthly meeting to discuss his concerns with the Board. Also, I sent him and his wife a copy of the welcome packet that is sent to each new homeowner. The packet was sent to him after his purchase. This packet contains all of the governing documents and policies of the Association. This information is also available to every owner via our Homeowner Access Site. We made sure Mr. [redacted] was able to access the site. We encouraged him to review all of the documents and contact us with any questions or attend a Board meeting.

Compliance issues are addressed every 10-14 days. Unfortunately we cannot force owners to take care of their property and can only enforce through the Associations Compliance Policy. The Board of Directors reviews the compliance issues monthly and directs the management company on the aggressiveness of non-compliance issues.

All of the Board members live in the community and have been involved with the Association for a number of years. They strive to do the best they can for their community through policies and enforcement. Mr. [redacted] has my contact information and cell phone and is encouraged to contact me at any time with questions and/or concerns. We understand he is upset and have explained the policies with him, and feel that his questions have been answered. Thank you.

Best Regards,

Community Manager For the Board of Director

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As stated by [redacted] that I inquired about the parking passes and asked to use those in my vehicle.  The towing company keeps no record of which vehicles are by homeowners and which are not.  Additionally, they are in violation of their own provisions by having dumpster parked in red curb and "No Parking" zones. I have also found that City Property is an accomplice to illegal towing practices that the [redacted] is investigating.  I have already been informed that there is much evidence in favor of demonstrating these towing practices and have agreed to press charges.  Additionally, [redacted] did not offer to have me join in a monthly meeting.  I was informed that they occur only once a year and that time occurs in the month of October. Again, as stated in previous complaint she is flat out lying again. [redacted] tries to explain that a welcome packet was sent to me by her after my purchase.  We never received that packet.  Additionally, she informed me over the phone that she did not start until January.  So how could she have sent me this packet when we moved in the month of November.  She has no credibility.  Only, after I reached out to them before I sent this complaint did they give me access to the website. [redacted] states that compliance issues are addressed every 10-14 days. Again, this is a false statement because I have additional photographic evidence that areas maintained by City Property are still in violation of their own provisions.

Regards,