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Vala Rejuvenating Facial Serum

PO Box 23821, Saint Petersburg, Florida, United States, 33742-3801

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Reviews Skin Care, High Risk Free Trial Offers Vala Rejuvenating Facial Serum

Vala Rejuvenating Facial Serum Reviews (%countItem)

The usual complaint about this business Not clear that I was obligating my self to $89.00 month subscription. Free trial is not free. Cannot secure refund as their policy is must contact within 17 days and "free" items had just arrived.

Is there anyway to give a minus star rating? My experience ,I accepted a free trial of VALA face serum as a "thank you" for taking a survey. some thank you! I paid the shipping 4.95 , which I expected, and then received another shipment and another shipment that I did not order. 89.99 charges to my credit card. I called, complained, asked for a refund and I was put through quasi-interrogation...was asked if I read the "fine print" over and over...and I said something like "I didn't think I was buying anything but receiving a gift". I also asked to be taken off the "6 month" automatic mailing and charge. I did receive an email that said I was "removed" (we'll see) and was given a Return Authorization number for the last "shipment". I had to package the face serum in the envelope it arrived in, mail it from the PO, get a tracing number and then I was instructed to CALL THEM with the USPS tracking number! so I did....just got off the phone and was told to call back on Friday, I ask why and they say to "remind them"! WHAT?? Do they think I might have sent something in the package other than the VALA skin serum? unbelievable. VALA said I will not be refunded unless I do this. If feel like a puppet on their string. If my money is not refunded I will lodge a complaint. At one point they tried to negotiate to credit me 60% of my charge. "DO you want 60% of your product returned?"....I have cancelled the credit card this was charged to. The worse company I have ever dealt with.

I, too, feel that this company is terrible!!! I saw an ad on Facebook, and went ahead and ordered the free trial sample that they offered - believing that I would only have to pay the shipping charge. I received the product, but nowhere did it state that I had to call the company in so many days or I would be charged. I then was charged 87.35 and 89.95. After seeing the charges, I called the company. The rep told me that if I agreed to recurring shipments, she could lower the fee to $85.00 a month. I declined and told her to send the one month that I had just been charged for, but nothing after that. It's been just about a month and I have received nothing from them - so I called again today. This rep was extremely rude and told me that the previous charges were for my "free sample" that I had received originally and had not called in time to cancel, and that I would not be getting anything further from them. This company is a total SCAM and should be shut down!!!

Do not believe the reviews on Amazon by so called reviewers.This company claimed on there website that you are getting a sample product and all you have to do is pay shipping and handling which requires you to provide a credit card. Beware that once you provide your credit card, they will charge you for the full price of $87.35 for the moisturizer miniature cream and $89.95 for the serum. Keep in mind that both sells on Amazon for $61.94. Please note that they do not provide the ounces or ml of their product so you don't know how much you are getting. When I called up the customer service they said that I did not read the information correctly which stated that I have to call them during 17 days to ensure I get the sample for free. After the initial shipping charge to my account they charged my account again later 16 business days. I feel this nothing but a bait and switch and stay away from the scam.

This is a SCAM & I'm so *** I fell for it!
Amazon survey says I will get free "gift" of skin cream.
I find out later they charge $89.00 if you don't return in 14 days!!
They need to be shut down!!!

I had the same issue occur as many others. I completed a survey and was offered free samples. I was charged multiple times for the product. When I called the company they offered me numerous discounts to continue with the product. I told them I didn't want the product and the sales person went on and on about keeping the product. I did ship back and had to call 3 times after they received the product to get a refund. Then they wanted to charge me a restocking fee, and I told them that if they didn't refund 100% of my money I was doing a charge back with my credit card. TOTAL SCAM

I wanted to try the free sample of the serum. The offer for the face cream was also offered on their site. I indicated I did not want the cream. To my surprise, I was charged for the cream delivery as well as the serum. Two weeks after I received the products, I saw my credit card was charged $177.40 for the serum and cream. I contacted the company and was told it was a monthly subscription for the products. I do not do things that are a monthly subscription. I did not see anything on the site that stated this was an automatic monthly subscription. I was told that it was in the terms and conditions. I cancelled both products. To get a refund, you have to get an RMA number from them, write it on the box and return the product. I was told I had to have a tracking number for the returned package and to call them with the number. I called the day I mailed the package. They do not want the tracking number until after they receive the package. I will be calling them this Saturday and hope they refund my money. Customer service people are very rude and treat you like an it. Worst company to do business with.

Vala skin care charged my credit card for $89 and $87 for skin cream and skin serum that supposed to be free rewards for filling out an Amazon survey. I contacted Amazon regarding the survey and find out that the e mails about the survey did not come form Amazon but was a phishing e mail. Amazon representative advised to report this to Internet Crime Complaint Center which I did. I contacted customer service representative at Vala and he informed me in a rude way that they will not refund my money as I supposedly signed up for some sort of trial which I never did! I asked him to e mail me my subscription details and term and conditions and they did not e mail me. Very disappointing and unhappy with Vala. I feel like they tricked me and charged my credit card without me knowing. I would not recommend to purchase from them!

This is 100% a Scam!!!!!!! They say join for our free trial offer and neglect to let you know in advance that they will bill you $89.95 right after you start the supposed "Free Trial". They will not refund your money and have absolutely the worst customer service!

This company is a scam. I have often ordered free trials and ALWAYS note the trial period on my calendar so I get a reminder just in case. I called and the CSR was rude and dismissive. These people refused to give me a refund since they claim I agreed to a 14 day trial but if you don't return the product UNOPENED within the 14 days they charge you $89.95! Stay far away from these people. They are sm, liars, and fraudsters. The lowest forms of life.

This company is a SCAM. Buyer beware. They deserve LESS than 1 star.They claim to offer you a 19-day trial period to try their products, provided you pay shipping and handling, but they bill you the full price in advance of the trial period expiration and won't refund your money if you chose not to purchase their products. Please exercise EXTREME CAUTION as this company is DISHONEST AND NOT TRUSTWORTHY.

This is what the Revdex.com states about this company, "Revdex.com files indicate that the products listed in this Revdex.com Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. Revdex.com contacted the business in September 2017 about the pattern of complaints, but have not received a response at this time."

I thought I was getting a free sample and agreed to pay shipping charges. Not only did they charge that but also $87.35 and $89.95 for cream I did not order. It is impossible to phone them--was trying for 20 minutes 2 times. Could not get an answer on the website either. It is a scam

This company is a scam. I have often ordered free trials and ALWAYS note the trial period on my calendar so I get a reminder just in case. I called and the CSR was rude and dismissive. These people refused to give me a refund since I supposedly agreed to a 14 day trial and after, they billed me for $89.95! Stay far away from these people

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Address: PO Box 23821, Saint Petersburg, Florida, United States, 33742-3801

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www.tryvalaskincare.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Vala Rejuvenating Facial Serum, but after several inspections we’ve come to the conclusion that this domain is no longer active.




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