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Valencia Co. Choppers

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Valencia Co. Choppers Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The response did not address my problem The Coit PHONE REPRESENTATIVE WHO MADE MY APPOINTMENT SAID THEY WOULD MOVE EVERYTHING but electronic beds My husband spent the night disassembling and moving my electronic bedI told the representative that I had two queen size beds upstairs and she said he, the technician, would have no trouble moving them or he would call some one to help him The technician refused to move my queen size beds even though I told him I would move the mattressesHe said it should have been noted on the ticket to bring two peopleI said that is your company problem , not mine and he got very huffy These beds are not heavy I had been given an estimate of $to do the whole house The Coit technician wanted to charge me $to clean one (1) room and the stairs!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  The response did not address my problem.  The Coit PHONE REPRESENTATIVE WHO MADE MY APPOINTMENT SAID THEY WOULD MOVE EVERYTHING  but electronic beds.  My husband spent the night disassembling and moving my electronic bed. I told the representative that I had two queen size beds upstairs and she said he, the technician,  would have no trouble moving them or he would call some one to help him.  The technician refused to move my queen size beds even though I told him I would move the mattresses. He said it should have been noted on the ticket to bring two people. I said that is your company problem , not mine and he got very huffy.  These beds are not heavy.  I had been given an estimate of $247 to do the whole house.  The Coit technician wanted to charge me $187 to clean one (1) room and the stairs!!

Unfortunately due to liability and past accidental incidents our company has experienced, we no longer move beds, China hutch, electronics, or grand pianos. We love to clean all wall to wall as possible and use furniture skids for dressers and other cumbersome furniture. We will even clean the dust...

off baseboards, wall and back of the piece of furniture that was moved before it is put back. Moving beds has rapidly become a liability in our industry as they become disassembled, broken, or the technician gets hurt. Of course we ask the customer to have as much smaller items off cleaning area prior to our arrival. If they can't ( seniors) no prob. We will gladly prep areas and charge accordingly. We will even go back the next day and remove tabs and blocks and put smaller items back that we may have removed from cleaning area. On behalf of all our staff here at Coit, I would like to offer my sincerest apology for the problem you have experienced with our company. It is never our intention to provide anything less than the highest quality service to our valued customers. I’m sorry that we were unable to exceed your expectations of our services. Our goal is to leave each and every customer feeling good about our company in hopes they would employ our services in the future.  Unfortunately we did not meet this goal and for this I am terribly sorry.  If you would like to contact me to so we could find a happy resolution, I can be reached at 713-461-6171.   Thank you for your patience and understanding. Gus [redacted]General Manager

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Address: 62 El Cerro Loop, Los Lunas, New Mexico, United States, 87031-7192

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