Press ? for keyboard shortcuts fresh-toolbar vp"> In response to the customer complaint I am sending you the correspondence between Valenti's Service Manager and [redacted] If you need any other clarification or have any other questions please feel free to e-mail me or call me Have a great day! [redacted] Valenti Auto Sales, Inc ###-###-#### x [redacted] [redacted] ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Sep 22, at 1:PM Subject: Re: S [redacted] To: [redacted] , Mr [redacted] has his vehicle in out shop todayWe DID look at it !!! And we DID NOT charge him a diagnosis fee The fault is the shift interlock solenoid located in the floor shifterThe recall had nothing to do with or near the shift interlockThe customer was advised of this On Mon, Sep 22, at 1:PM, < [redacted] > wrote: #ID [redacted] (Do not delete or change this line in any way) -- [redacted] The above-referenced customer has contacted *** for assistance, and indicated to us that they have previously contacted your dealership for the issue referenced below As the primary [redacted] Manager you are the leader in resolving this customer’s concernI have informed the customer that you will contact them in the next hoursI will leave the direct customer contact to you, and will continue to monitor the case through its completion so I can provide assistance as needed In order to complete this task, a *** advisor will be contacting you within hours regarding your plan for resolutionThe advisor will request the following information: - Acknowledgement that you received this customer’s concern - Verification that you successfully contacted the customer - Planned next steps If you would like to provide this information prior to the [redacted] advisor reaching out, you may provide this update by responding to this email Here is the critical case information - Customer Name: [redacted] - Vehicle Information: [redacted] - Current Mileage: - VIN: [redacted] - Service Request # [redacted] - Brief Description of Concern: The customer had a repair performed for the ignition switch recall at your dealershipHe states ever since he had the repair done his ignition is sticking all the time and he has a hard time pulling the key outHe stated you claimed that it is a mere coincidence that this is happening and that you are not going to replace it our look into it without charging himI have escalated the case to a Senior Advisor to help get satisfaction for the customer - Customer Daytime Phone: ###-###-#### Due to extreme volume an ** data share will not be sent Thank you for your crucial role in resolving this customer’s issue and creating long-term satisfaction and loyalty Sincerely, [redacted] ###-###-####, extension [redacted] [ [redacted] ] --
Good Afternoon,I have had a meeting with our used car manager and the finance manager Mr [redacted] has been contacted by our management team and the issue has been resolvedMr [redacted] will take delivery tomorrow as advertised.Thank you, [redacted] Business Accounting Manager
Press ? for keyboard shortcuts fresh-toolbar vp"> In response to the customer complaint I am sending you the correspondence between Valenti's Service Manager and [redacted] If you need any other clarification or have any other questions please feel free to e-mail me or call me Have a great day! [redacted] Valenti Auto Sales, Inc ###-###-#### x [redacted] [redacted] ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Sep 22, at 1:PM Subject: Re: S [redacted] To: [redacted] , Mr [redacted] has his vehicle in out shop todayWe DID look at it !!! And we DID NOT charge him a diagnosis fee The fault is the shift interlock solenoid located in the floor shifterThe recall had nothing to do with or near the shift interlockThe customer was advised of this On Mon, Sep 22, at 1:PM, < [redacted] > wrote: #ID [redacted] (Do not delete or change this line in any way) -- [redacted] The above-referenced customer has contacted *** for assistance, and indicated to us that they have previously contacted your dealership for the issue referenced below As the primary [redacted] Manager you are the leader in resolving this customer’s concernI have informed the customer that you will contact them in the next hoursI will leave the direct customer contact to you, and will continue to monitor the case through its completion so I can provide assistance as needed In order to complete this task, a *** advisor will be contacting you within hours regarding your plan for resolutionThe advisor will request the following information: - Acknowledgement that you received this customer’s concern - Verification that you successfully contacted the customer - Planned next steps If you would like to provide this information prior to the [redacted] advisor reaching out, you may provide this update by responding to this email Here is the critical case information - Customer Name: [redacted] - Vehicle Information: [redacted] - Current Mileage: - VIN: [redacted] - Service Request # [redacted] - Brief Description of Concern: The customer had a repair performed for the ignition switch recall at your dealershipHe states ever since he had the repair done his ignition is sticking all the time and he has a hard time pulling the key outHe stated you claimed that it is a mere coincidence that this is happening and that you are not going to replace it our look into it without charging himI have escalated the case to a Senior Advisor to help get satisfaction for the customer - Customer Daytime Phone: ###-###-#### Due to extreme volume an ** data share will not be sent Thank you for your crucial role in resolving this customer’s issue and creating long-term satisfaction and loyalty Sincerely, [redacted] ###-###-####, extension [redacted] [ [redacted] ] --
Good Afternoon,I have had a meeting with our used car manager and the finance manager Mr [redacted] has been contacted by our management team and the issue has been resolvedMr [redacted] will take delivery tomorrow as advertised.Thank you, [redacted] Business Accounting Manager