Valenti Motors, Inc.

*** ***,
In response to complaint #***After reviewing the complaint, we need to make you aware that *** ***, the person filing the complaint, is not the person who leased the previous vehicle or leasing the current vehicleWe feel that discussing credit information/lease
information is in violation of the "Privacy Act"We welcome discussing this matter if complaint is made from the actual lessee, *** *** *** I await your thoughts
Thank you,
*** ***

[redacted],
Reference to complaint # [redacted].
I have personally spoken to [redacted], and we have both agreed to close out the complaint. Valenti [redacted] will issue a check in the amount of $626.46 to [redacted] for reimbursement.
Thank you for your assistance.
[redacted] General Sales Manager
Valenti [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to thank the Revdex.com for their help and time in resolving this matter.
Sincerely,
[redacted]

Revdex.com:
With some reservations, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
 
This is the only fair thing for them to do.  I have bought a car from them and have had all my previous repairs done there and have, in general, trusted them as honest.  The fact that they have given me a loaner vehicle is really the only saving grace in this matter.  Otherwise, I would have had to consult a lawyer.
 
However, their response implies that it has been a different problem each time and that if the car fails again with a vague "electrical" problem, they will not stand by their work.  Each time they have given the car back to me, saying that they have finally resolved the issue, a dead battery has reoccurred within 1-2 days.  To me, this is the same issue.
 
I have paid almost $2,000 @ $95 or more per hour for their technical expertise and each time so far that expertise has replaced things that have not needed replacement and, ultimately, not solved the problem.  If necessary, I will scan copies of my repair bills for your perusal.
 
I am picking up the car today, but if it fails again in the same way, I expect that they will stand behind their work and fix it or give me every cent of my money back so I can have it looked at elsewhere.
 
Thank you for your efforts on my behalf.
Sincerely,
[redacted]

We will repair [redacted] car at no charge to him at this time. But future dead battery concerns that is not related to what we repaired is not covered under the warranty.
His 11 year old car has a history of intermittent electrical problems and very difficult to duplicate. He was always given a...

loaner while his car was in the shop for diagnoses. [redacted] Service Director