Valentine Roofing Inc

Attached is the Roofing Agreement or contract between *** *** and Valentine which shows that Valentine Roofing is not responsible for any damage caused by a leakSo even if Valentine Roofing caused this leak, our warranty puts the responsibility of fixing the damage onto *** ***Valentine
would only be responsible for stopping the source of the leak only. We thoroughly and vigorously looked into Mrs***’s claims that we had somehow caused her a leak by un-installing and re-installing a gutter but we found zero liability or fault on our partJoe G***, our project manager was very accommodating and spent a great deal of time and many phone calls listening to Mrs***’s claims and trying to explain our sideAlso, our crew leader Uldario T*** returned to the home many times as did our quality control specialist Chuck L*** all in an attempt to find how we could have caused water intrusionEvery visit confirmed the same thing: We did not in any way cause a leak into Mrs***’s home.First of all, we did not un-install or re-install any gutterSecondly, the roof work we did was on the second floor and her wood floor damage was on the first floorWe found no possibly water path from the work we performed to the water damaged floorThirdly, we did discover the likely source of the leak to be a window that was installed on the first floor which sits over the hardwood floorLastly, Mrs***’s handyman blamed Valentine for a problem that most likely he caused and Mrs*** has simply chosen to take his side, even against all of our roofing expertise, reputation and the information we have provided her.As to the other claims that we did not clean up well and had lack of attention to details, we were not aware that this was Mrs***’s opinion until she voiced it through this Revdex.com complaintTo our knowledge we have done everything she has asked us to do outside of writing her a check for $702.99.Regards,Connor V***Valentine Roofing, Inc.(206) 575-Office*** *** ***

Complaint: ***I am rejecting this response because: I am not surprised by Valentine's response. I had no leaks prior to installing the roof. Valentine's attempt to blame 3rd parties (handyman) and window installer is another attempt by them shifting responsibilities to others. Valentine consistently bring up the fact that I signed the contract as a reason that they are not liable. Perhaps Revdex.com can help protect consumers by reviewing these standard terms and conditions that company sets to relieve themselves of all responsibilities. I no longer want to deal with this company, it has been a very negative and costly experience. I do want my complaint letter to be recorded so that potential customers can review and decide if this is a company they want to work with. Thank you for your time. Sincerely,*** ***

Revdex.com: He is leaving out the part where Kes A[redacted] came over and told me no new downspouts were required. And the part where his crew told them that the downspouts would not work. And I was told no downspouts were needed. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I found out about this customer's concern on Monday 9/18/17. [redacted]'s contract included an upgrade to 3" scuppers from the 2" scuppers she originally had on her roof. Downspouts were not included in the contract, as she didn't sign up for downspouts at an additional cost.  However, I called...

[redacted] that Monday to get her in contact with our gutter contractor to see what we can do. Our gutter contractor went to that job site and gave me an estimate on new downspouts for her house, although it wasn't in the contract I offered to have our gutter contractor take care of the downspouts for her at no cost. As of 9/26, [redacted] had already hired her own gutter contractor and got her new downspouts installed. I offered to reimburse her for the downspouts and she accepted. She emailed me a receipt of payment on 9/27, and our accounting department is now processing the reimbursement.