Valentine Roofing & Waterproofing Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10786408, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Good Morning,  Thank you for providing all details in regards to this particular client. In investigating the incident, the decision to place a full refund in the amount of $66.00 was made, due to the client not riding with our service. Please note that our investigations did find that the...

driver could not locate the client under the green sign, as well as our systems not indicating a call from the clients phone number provided into the system at the time of arrival. We hope that this information finds you well and look forward to hearing from you soon. Please allow 7 - 10 business days for the refund to appear back on the card. I hope this clears and questions or concerns. Please feel free to reach me at anytime.  Thank you,Sue Sandlin Roadrunner Shuttle

A REFUND OF $195.20 WAS ISSUED TO THE CLIENT ON 11.27.15 as a courtesy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11461522, and find that this resolution is satisfactory to me. Thank you for your assistance on this matter. 
Regards,
M[redacted]

Good Afternoon,  Thank you for providing us with all details to the incident. In investigating the situation we have placed a full refund in the amount of $75.90 for the inconvenience in the arrival. Please note that this refund is on top of the original 30% which was provided at the time...

of the initial customer service ticket. We will be reviewing the wait times within the airport and will be working on retraining of the staff, to be sure this does not take place in the future. Please feel free to reach me anytime with any further questions or concerns and allow 7 - 10 business days for the refund to be place back onto the card charges. We look forward to speaking with you soon.  Thank You, S[redacted] Roadrunner Shuttle

Thank you for contacting us regarding the issue at hand.  A refund of $675.90 will be issued on 09.08.15.  Our apologies to the client.  Thank you!

Thank you for contacting us regarding the issue at hand.  A refund has been issued on 09.04.15 to complete the full fare credit to the client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11637551, and find that this resolution is satisfactory to me.
Problem resolved thanks to you!!
Regards,
M[redacted]

Good...

Morning,  Thank you for providing the detailed information in regards to this specific issue. Today I reached out to the client and apologized for any inconvenience this situation may have caused. This is unacceptable and we will be utilizing this situation as a training for future services, to be sure this does not happen again. Client will be receiving a full refund along with a 10% discount off of next one way transportation. Please feel free to reach out to me with any further questions or concerns.  Thank you, S[redacted]