*** *** is being contacted by Brandon Hood today 8/29/ The dealership will resolve the relatively small issue, and I wanted to apologize for the lack of communication and accountability Jeremy M***
With the help of autocap we have come to an agreement where as Dick Masheter Ford reimburses Mr*** $to make up for the misunderstanding The check was mailed on 9/8/and this matter is now closed
I spent a bit over 22,I expect a lot of accuracy for money and some trust in the dealership to provide at least what's on the window stickerWhy is it that they get to place whatever they want on it then say "hey we have a disclaimer" hahahahaJokes always on the small guy rightBesides the disclaimer says that diamond lot has no warranties on above info however says nothing about the dealership who should have made sure what was on there was in fact thereAlso how do I know that it was there and the dealership did not switch it out for another one 'the one I currently have I have repeatedly asked for the original window sticker copy which they all said I can't find it nor get oneIt's impossible! Wonder if I get one nowAnd if you don't think things get swapped from car to car at the dealership you're wrongMy car did not come with a manual but I got one before I left the dealership that dayWhat's on the as far as equipment goes should be law as to what's in the car
We are working with Ms*** to resolve her concerns The vehicle failure has two separate issues First, the brake line ruptured after Ms*** purchased the vehicle, and I immediately approved the repair It is outside of the specific warranty coverage provided at purchase, but
it is a major safety issue so I authorized the roughly $repair without asking or expecting any assistance from the customer The radiator was working properly upon delivery, and it is an unfortunate situation for Ms*** The timetable of events presented by Ms*** in her complaint paints a very clear picture that the heat was operating correctly at time of purchase and for nearly days after taking delivery The discovery of a hole in the radiator in January supports the reality that something struck the radiator while the vehicle was in operation The design of vehicles necessitates that the radiator be exposed to allow proper air flow, and this can unfortunately make it susceptible to road debris Dick Masheter Ford significantly reduced the cost of repair as we are not in the business of profiting off of someone's misfortune The offer to replace the radiator at a reduced price was rejected by the client, and I am now willing to lose money to make this issue go away and will replace the radiator for $ There is no way that I should be asked to replace the unit that was working when the customer drove off the lot for free Let me know if the customer would like to proceed.*** ***
*** ***###-###-####***
Mr. [redacted] has been invited back to the dealership to have the issue resolved. Upon completing repairs we will consider the issue closed. Estimated completion date is 9/2/2016.Jeremy M[redacted]
First I wanted to apologize to the Revdex.com for the tardiness of my response, I was aware of the situation from the outset, but I worked with the manufacturer and had all of the work approved under the factory warranty so I assumed that the complaint was resolved. The customer now has an excellent...
running vehicle and has the repairs performed at no expense. Jeremy M[redacted]General Manager Dick Masheter Ford
I am very sorry, but the window sticker decodes the basic equipment based on the package information from the factory. It clearly states that the equipment list is not absolutely accurate. I absolutely would state that there was a 0% chance that the salesman described the multidisc CD...
player as a feature, and I am sorry that the vin decoder created confusion on a used car, but it is unrealistic to expect a dealer to have zero inaccuracies withing a total inventory of 1800-2200 per year hence the disclaimer. Thanks,
Check was sent to customer on 1/12/16. The delays were caused by a shift of leadership by the manufacturer combined by the holiday break. Dick Masheter Ford led by Jeremy M[redacted] relentlessly contacted the manufacturer to resolve this issue. We finally got them to overturn their...
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
I will accept Dick Masherters offer of replacing my radiator for $400. please be informed that I am disabled and on a fixed income. therefore, it will take me some time to acquire this amount of money...it will take me at least 90 days to save for this repair. please advise
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
*** *** is being contacted by Brandon Hood today 8/29/ The dealership will resolve the relatively small issue, and I wanted to apologize for the lack of communication and accountability Jeremy M***
With the help of autocap we have come to an agreement where as Dick Masheter Ford reimburses Mr*** $to make up for the misunderstanding The check was mailed on 9/8/and this matter is now closed
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
I spent a bit over 22,I expect a lot of accuracy for money and some trust in the dealership to provide at least what's on the window stickerWhy is it that they get to place whatever they want on it then say "hey we have a disclaimer" hahahahaJokes always on the small guy rightBesides the disclaimer says that diamond lot has no warranties on above info however says nothing about the dealership who should have made sure what was on there was in fact thereAlso how do I know that it was there and the dealership did not switch it out for another one 'the one I currently have I have repeatedly asked for the original window sticker copy which they all said I can't find it nor get oneIt's impossible! Wonder if I get one nowAnd if you don't think things get swapped from car to car at the dealership you're wrongMy car did not come with a manual but I got one before I left the dealership that dayWhat's on the as far as equipment goes should be law as to what's in the car
We are working with Ms*** to resolve her concerns The vehicle failure has two separate issues First, the brake line ruptured after Ms*** purchased the vehicle, and I immediately approved the repair It is outside of the specific warranty coverage provided at purchase, but
it is a major safety issue so I authorized the roughly $repair without asking or expecting any assistance from the customer The radiator was working properly upon delivery, and it is an unfortunate situation for Ms*** The timetable of events presented by Ms*** in her complaint paints a very clear picture that the heat was operating correctly at time of purchase and for nearly days after taking delivery The discovery of a hole in the radiator in January supports the reality that something struck the radiator while the vehicle was in operation The design of vehicles necessitates that the radiator be exposed to allow proper air flow, and this can unfortunately make it susceptible to road debris Dick Masheter Ford significantly reduced the cost of repair as we are not in the business of profiting off of someone's misfortune The offer to replace the radiator at a reduced price was rejected by the client, and I am now willing to lose money to make this issue go away and will replace the radiator for $ There is no way that I should be asked to replace the unit that was working when the customer drove off the lot for free Let me know if the customer would like to proceed.*** ***
*** ***###-###-####***
Mr. [redacted] has been invited back to the dealership to have the issue resolved. Upon completing repairs we will consider the issue closed. Estimated completion date is 9/2/2016.Jeremy M[redacted]
First I wanted to apologize to the Revdex.com for the tardiness of my response, I was aware of the situation from the outset, but I worked with the manufacturer and had all of the work approved under the factory warranty so I assumed that the complaint was resolved. The customer now has an excellent...
running vehicle and has the repairs performed at no expense. Jeremy M[redacted]General Manager Dick Masheter Ford
I am very sorry, but the window sticker decodes the basic equipment based on the package information from the factory. It clearly states that the equipment list is not absolutely accurate. I absolutely would state that there was a 0% chance that the salesman described the multidisc CD...
player as a feature, and I am sorry that the vin decoder created confusion on a used car, but it is unrealistic to expect a dealer to have zero inaccuracies withing a total inventory of 1800-2200 per year hence the disclaimer. Thanks,
Check was sent to customer on 1/12/16. The delays were caused by a shift of leadership by the manufacturer combined by the holiday break. Dick Masheter Ford led by Jeremy M[redacted] relentlessly contacted the manufacturer to resolve this issue. We finally got them to overturn their...
policy on 1/11/16 and sent check the next day.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
I will accept Dick Masherters offer of replacing my radiator for $400. please be informed that I am disabled and on a fixed income. therefore, it will take me some time to acquire this amount of money...it will take me at least 90 days to save for this repair. please advise
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]