Sign in

Valley Athletic Supply CoInc

Sharing is caring! Have something to share about Valley Athletic Supply CoInc? Use RevDex to write a review
Reviews Valley Athletic Supply CoInc

Valley Athletic Supply CoInc Reviews (4)

We are working with Ms [redacted] to resolve her concerns The vehicle failure has two separate issues First, the brake line ruptured after Ms [redacted] purchased the vehicle, and I immediately approved the repair It is outside of the specific warranty coverage provided at purchase, but it is a major safety issue so I authorized the roughly $repair without asking or expecting any assistance from the customer The radiator was working properly upon delivery, and it is an unfortunate situation for Ms*** The timetable of events presented by Ms [redacted] in her complaint paints a very clear picture that the heat was operating correctly at time of purchase and for nearly days after taking delivery The discovery of a hole in the radiator in January supports the reality that something struck the radiator while the vehicle was in operation The design of vehicles necessitates that the radiator be exposed to allow proper air flow, and this can unfortunately make it susceptible to road debris Dick Masheter Ford significantly reduced the cost of repair as we are not in the business of profiting off of someone's misfortune The offer to replace the radiator at a reduced price was rejected by the client, and I am now willing to lose money to make this issue go away and will replace the radiator for $ There is no way that I should be asked to replace the unit that was working when the customer drove off the lot for free Let me know if the customer would like to proceed[redacted] ###-###-#### [redacted]

First I wanted to apologize to the Revdex.com for the tardiness of my response, I was aware of the situation from the outset, but I worked with the manufacturer and had all of the work approved under the factory warranty so I assumed that the complaint was resolved The customer now has an excellent running vehicle and has the repairs performed at no expense Jeremy M***General Manager Dick Masheter Ford

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Mr [redacted] has been invited back to the dealership to have the issue resolved Upon completing repairs we will consider the issue closed Estimated completion date is 9/2/2016.Jeremy M***

Check fields!

Write a review of Valley Athletic Supply CoInc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Valley Athletic Supply CoInc Rating

Overall satisfaction rating

Add contact information for Valley Athletic Supply CoInc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated