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Valley Auto Glass

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Valley Auto Glass Reviews (3)

Complaint # ***On 8/17/customer did bring his vehicle to have the windshiled replaced The following day his mother called in the morning and notified us that there was a issue with the vehicle We told them to bring the vehicle in to inspect it
and to correct whatever issue the vehicle hadUpon discovery of the scratch we assumed responsibility for the damage on the outside part of the roof of said vehicle All work being done on vehicles is done outside of vehicles NOT inside Upon inspection of said black mark by the handle above the passenger door we determined it was not ours NO clamps, tools or anything whatsoever is used inside or on the upper lining of the vehicle, like mentioned before all work is done OUTSIDE of the vehicle We referred customer to body shop to repair scratch and inspect the black markingsUpon the body shops inspection, they also determined that the black marking did not come from any urethane (windshield glue) or handling The body shop did have to remove the windshield in order to correctly paint the body The glass did break upon removal but we had a replacement on hand There was never a 3rd windshield installed, only the replacement windshield was installed after the vehicle was painted We assumed all responsibility for the scratch and made sure the corrections were done correctly and in a timely manner We have been open since and have strived to be the #glass shop in the valley We treat every client with the utmost respect and kindness The customer and his wife were very, very aggressive in nature and used obcenities towards the office staff Also, through this letter I request the customer apologize to “***” at the body shop the vehicle was taken, he was cussed at, yelled at and belittled by the customer Nobody deserves this treatment, much less a 3rd party that was not responsible for the damage If there are any questions about the incident, please contact me directly at my office*** *** *** H.*** ***Valley Auto Glass CoGeneral ManagerDogwood Rd El Centro Ca

Complaint # ***On 8/17/customer did bring his vehicle to have the windshiled replaced The following day his mother called in the morning and notified us that there was a issue with the vehicle We told them to bring the vehicle in to inspect it and to correct whatever
issue the vehicle hadUpon discovery of the scratch we assumed responsibility for the damage on the outside part of the roof of said vehicle All work being done on vehicles is done outside of vehicles NOT inside Upon inspection of said black mark by the handle above the passenger door we determined it was not ours NO clamps, tools or anything whatsoever is used inside or on the upper lining of the vehicle, like mentioned before all work is done OUTSIDE of the vehicle We referred customer to body shop to repair scratch and inspect the black markingsUpon the body shops inspection, they also determined that the black marking did not come from any urethane (windshield glue) or handling The body shop did have to remove the windshield in order to correctly paint the body The glass did break upon removal but we had a replacement on hand There was never a 3rd windshield installed, only the replacement windshield was installed after the vehicle was painted We assumed all responsibility for the scratch and made sure the corrections were done correctly and in a timely manner We have been open since and have strived to be the #glass shop in the valley We treat every client with the utmost respect and kindness The customer and his wife were very, very aggressive in nature and used obcenities towards the office staff Also, through this letter I request the customer apologize to “***” at the body shop the vehicle was taken, he was cussed at, yelled at and belittled by the customer Nobody deserves this treatment, much less a 3rd party that was not responsible for the damage If there are any questions about the incident, please contact me directly at my office*** *** *** H.*** ***Valley Auto Glass CoGeneral ManagerDogwood Rd El Centro Ca

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

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Address: 387 Kaolin Springs Lane, Greenville, Virginia, United States, 24440

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