Valley BMW

I am rejecting this response because: This explanation is a lieThey told me after the dealer inspection that the only fee I would pay for is what I signed and it shows $"BMW Disposition Fee"That is the agreement I signed when I turned in the vehicleNow the BMW Dealer is distancing themselves with BMW misleading consumers on the true cost or returning a vehicleALL they had to do was show ALL the costs of returning the vehicle including remaining mnths so that consumers can make a more informed decisionI am sure the dealer can easly find out how much is remaining on the lease and includethat amount in the final costNot just to put the $disposition feeWhen I approached them once I received the separate bill they were harsh and not friendly and the dealer would not return vehicle so that I could use it for additional months that I got charged for

I am rejecting this response because: This explanation is a lie. They told me after the dealer inspection that the only fee I would pay for is what I signed and it shows $350.00 "BMW Disposition Fee". That is the agreement I signed when I turned in the vehicle. Now the BMW Dealer is distancing themselves with BMW misleading consumers on the true cost or returning a vehicle. ALL they had to do was show ALL the costs of returning the vehicle including remaining mnths so that consumers can make a more informed decision. I am sure the dealer can easly find out how much is remaining on the lease and includethat amount in the final cost. Not just to put the $350.00 disposition fee. When I approached them once I received the separate bill they were harsh and not friendly and the dealer would not return vehicle so that I could use it for additional 2 months that I got charged for.

Everything has been resolved and processed. There must have been a miscommunication with the credit union and our Finance Department. Once we found out the issue, we went to the credit union and resolved it.

The client's issue appears to be from his misunderstanding of the contract between BMW Financial Services and himself.  We as a dealership have no control over what charges BMW Financial Services imposes on the consumer upon the termination of their lease.  When a client returns a vehicle...

to our Dealership, we facilitate the process by inspecting the vehicle for damage, unauthorized modifications, and mileage.  It is nothing more than a PHYSICAL inspection of the vehicle and an odometer statement - it has nothing to do with the clients contractual obligations to the bank.When we inspected this vehicle for return, we had no idea he had two months left on his contractual obligation to the bank because that is not part of the physical inspection and return of the vehicle.  On the client's contract, it CLEARLY explains his obligations for early termination of the lease and also states that he will be responsible for any remaining payments immediately upon early termination. When the client came in after he received the billing (VERY aggressively I might add), I personally explained this to him, but he feels that we as the dealership should somehow be responsible for his remaining contractual obligations.We often have clients terminate their lease early for various reasons, and this client is the only one that I have ever met that believes that he can walk away from his contractual obligation early and not be responsible in any way.Although I understand the clients apparent frustration, we feel that we have been wrongly targeted in this matter as we are simply the facilitator of the turn in process.  The client's obligation of his last two lease payments is an issue between the client and the Financial Institution, not the Dealership.  We simply provided the lease turn in service that the client asked us to provide.Please feel free to contact me directly if you have any further questions,

I am rejecting this response because:BMW Refuses to offer a solution here on the Revdex.com. I have CLEARLY stated time and time again this is to be handled here on this site. They called once, left a rude message and have yet to offer any help on their all-around poor service.I bought this 2011 BMW from them 5000 miles ago. At that time their salesman stated the car has been inspected and fully serviced...Since it's now due for an array of things!? I now know their salesman lied to me.Why would BMW sell me a car that wouldn't make it 5000 miles off their lot? Why would their salesmen tell me the car was fully serviced when it wasn't? Why did a perfect running car start to have issues right after a routine oil change by their mechanic? Its my opinion Valley BMW of Modesto is crooked. Either way you look at it this car dealership sold me a bad car, lied to sell it to me and then their mechanic who is psychic magically knows a spark plug will go back and my service engine light will go off soon?I take it in for maintenance (oil change), their mechanic ransacks my car, causes problems on purposes to try and squeeze more money at of me?Further more since BMW notified me that their salesman was not correct with the maintenance at the time I purchased it I had the spark plugs changed. Low and behold a non matching spark plug was among newer matching spark plugs. Second spark plug to the left...Do you see the rusty ring around that spark plug? Notice how it doesn't match the other spark plugs? I ask Valley BMW how that old rusty spark plug got in my BMW? Especially since the spark plugs were suppose to have been changed when I bought it. Kind of funny how a 2011 BMW with only 55,000 miles, that was recently serviced before I purchased it has a old rusty spark plugs among newer ones!

Hi [redacted],Attached is [redacted] repair order showing he declined the serviceshis vehicle now shows due. Also shows the recommended repairs the technoticed while performing the oil service. I have reached out to Mr.[redacted], to work with him,  he refuses to talk to me.[redacted]Service ManagerValley BMW

Review: On March 8th 2016 I took my 2011 3 series BMW for a oil change. I dealt with someone named [redacted]. I have proof that I made an appointment if you would like to see it.

I bought my daughter this car about 1 ½ ago at this same dealership. In the year and a half she has owned it she has put only 5000 miles on it and even kept it garaged. The car ran perfectly with no issues and or warning lights.

Keeping good care of the car is important to us so an oil change was scheduled. Firstly I was marked as not having an appointment so I had to wait. Secondly after my car was done [redacted] went to lunch leaving my keys on his desk…My car was done but he didn’t want to take the time to hand me my keys so I had to wait some more…However my main issue is here…Right after I leave BMW I get a warning light on my dash saying check engine soon. This light was not there nor has it ever been there in the year and half I have owned it…I go in for a 89.99 oil change and my car magically needs work? I understand this is a scam with many mechanics however I did not expect this to happen at the very BMW dealership I bought the car from less than a year and a half ago. This car only has 55,000 miles on it. It was in perfect running condition before I took it in for a oil change. I am simply disgusted that BMW in Modesto would internally harm a car that was in their inventory to squeeze more money out of me.

I feel that consumers should know that they may cause issues with cars to make more money. This car they sold me was perfect until I brought in and dealt with [redacted].Desired Settlement: They a*e to *epai* f*ee of cha*ge any inte*nal damage they caused to my ca* on Ma*ch 8th. They a*e to *esto*e my BMW to it's pe*fect wo*king condition..Which it was in befo*e I took it to BMW on Ma*ch 8th fo* a oil change.

[redacted] should be *ep*imanded fo* his poo* custome* se*vice and unt*uthful business p*actices and deceitful manne* to get mo*e business.

Business

Response:

Review: I called Valley BMW on 11/4/13 and asked the service person ([redacted]) how much would they charge for a diagnostic check and he quoted me an amount of 145.00. My friend and I had my 2000 BMW towed to Valley BMW and spoke with [redacted] again. During this discussion I explained the issues with the vehicle and [redacted] also stated again that the fee for a diagnostic check would be 145.00. I signed the document and was told that the diagnostic check should be completed by 11/5/13. I called [redacted] on 11/5/13 and he told me they hadn't started on my vehicle. He then called me on 11/6/13 and stated that the diagnostic check amount was already up to 900. [redacted] also went on to stated that the battery was completely dead and the plugs were inserted improperly. I questioned why was the diagnostic amount was higher than the 145.00 quoted [redacted] then stated that the diagnostic check was 145.00 per hour. I told him that he led me to believe that the 145.00 was a flat fee vs. a per hour charge. At this point the car was still not running. On 11/7/13 my friend and I called Valley BMW and spoke with a different service rep because [redacted] was already gone for the day. This service rep was a little put out that we were asking questions regarding the 145.00 per hour fee for a diagnostic check and the fact that there was still no clear idea what the issue was with the vehicle. The Rep called back later on 11/7/13 to say that the vehicle needed in addition to new battery the car needed a new alternator. He also explained that he wasn't sure how long it would take to get the alternator. The car wasn't ready until Monday 11/11/13 and the amount of the repairs was 2500.00 + some change. I don't feel that I should be charged a per hour fee for the diagnostic check. I called a couple of other BMW dealerships and neither of them charge a per hour diagnostic fee. I sent Valley BMW email to state my dissatisfaction and on two different emails from them they asked me if I received the response and I stated no.

Product_Or_Service: 11/4/13

Order_Number: [redacted]Desired Settlement: Refund

I would like to be charged only one 145.00 for the diagnostic check vs. 145.00 per hour.

Business

Response:

You towed your vehicle in on 11/04/13. Your stated concern was, "Customer states the vehicle will not start, battery is about 2 weeks old but dead now. The vehicle has been sitting for approx. 3 months, after battery replacement the engine would crank over but it would not start. Customer has had a problem with the alarm going off on it's own and may have drained the battery." After the initial diagnosis our Service Advisor contacted you advised you that your battery would not hold a charge and needed to be replaced and requested additional time to needed to check why modules in the car were not communicating, why your battery was not charging, fuses oot of place, etc. This was all clearing explained and authorized by you. No repair center has a flat rate for diagnosis of this level.

Consumer

Response:

There were other BMW dealerships who charged a flat rate for the diagnostic work. I believe that the dealership has some deceptive practices because they don't clearly state that the 145.00 is a hourly rate. They also kept the car for a week which ran the hourly rate way up.

Review: In April 2012 I took my 2007 550 BMW to

be checked for continuous battery dying This being the second battery this car had drained A third battery was installed After diagnosis from Valley BMW it was recommended the following:

1. Battery replacement Third battery

2. Side door (passenger side) handle replacement

3.Replacement of RDC and PDC modules in the trunk

4. Alternator and KGM

After all recommendations were agreed to be fixed I paid the amount of $2934.46 for all repairs made to my BMW Again early this year my car started to drain the battery and I returned to Valley BMW to have it checked They refused to do anymore work on it I feel that repairs were made to things that were not the case of problem with the car It is my understanding that I paid for a service that should have been guaranteed on these repairs I feel I should be reimbursed on some of these fees At this moment my car is at another auto shop [redacted] experienced authorized with BMWs going thru repairs that Valley BMW overlooked and did not fix I did not appreciate the way I was treated by the department manager and how this was handled I have attached copies of invoiceDesired Settlement: I would like to get reimbursed for part if not all paid fees Seems like it was a guessing procedure on Valley BMW problem did not get fixed

Business

Response:

Business' Initial Response

The first time this vehicle came into Valley BMW it came form an independent repair shop [redacted] This shop installed a BMW battery and requested we register it to the vehicle, (07/01/10).

On 6/20/11 another independent shop [redacted] brought the same car in for battery draining down. We found an aftermarket battery had now been installed. Energy diagnosis showed frequent wake ups stored in history. We performed a draw test for several hours and at that time found draw was normal. We recommended to monitor vehicle.

On 4/4/12 the customer brought the vehicle to Valley BMW stating the battery continues to die. During diagnosis we found aftermarket battery installed, water damage to both the RDC and PDC modules, and a fault stored for the passenger front door handle assembly. After replacing the battery, RDC and PDC modules and door handle we found a draw still present from the alternator and gateway module. Customer authorized repairs.

On 3/18/13 the customer brought to car into Valley BMW stating the battery was dead. During diagnosis by our Shop Foreman we found water damage and corrosion to various electrical connectors on the vehicle body harness. During diagnosis Shop Foreman found the rear carpets wet. the customer first stated that he washed the car with the window open then later said his wife left a wet blanket in the car. We requested to customer to come to Valley BMW and have the Shop Foreman show him the extent of the water damage. As a gesture of Goodwill there were no charges to the customer for this visit.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Since the very beginning I brought this vehicle to be fixed for a battery drainage problem. I did first start with two different auto shops whom recommended me to bring it to Valley BMW. I explained to service writer about battery drainage problem. I asked him if Valley BMW could fix my car. He said yes they could fix problem. I agreed to pay all fees for services recommended to fix problem but did not fix the problem. BMW installed a new battery which was one of the charges on the services paid. Currently my car is getting fixed at [redacted] Auto. They specialize on imported vehicles. It looks like they have fixed the problem. I've spent money at Valley BMW and [redacted]. Valley BMW refused to work on my car again. I had to take it to [redacted]. They were willing to go step by step to fix problem. I don't expect to get services for free but I do want services paid for to be guaranteed. I did not appreciate they way I was treated at valley BMW.

Review: On April 16, 2015 I returned a 3 year lease to the dealership (Valley BMW of Modesto) approx 60 days early from maturity date (June 17,2015). The vehicle only had 27,000 miles on it. That is 8,173 miles below the miles allowed on the lease. I had spent $2500 worth of brand new tires. I was told by the salesman/lease return inspector that all looked good and the only thing I would have to pay is the $350.00 Disposition fee. I agreed to the return. I received the printout and I handed the keys to the vehicle. 5 days later I received a letter from [redacted] stating that I owed the $350.00 disposition fee and 2 months of payments of$1629.96 plus tax $124.28. I called [redacted] and explained to them that my understanding was I signed a "Final Inspection" form stating that I only owed $350.00 and asked them why was not this clarified at the dealership. [redacted] explanation was the "We are a bank and we are two separate companies". This is misleading and it is misrepresentation. ALL fees including payments should have been disclosed to me when I returned the vehicle so that I could have made the right decision. Otherwise I would have kept the vehicle in my possession and used the vehicle until June 17th. Since I returned the vehicle and they still charged me I asked Valley BMW to return the vehicle and was told that is not an option. They probably sold the vehicle. This is deceptive business practice.Desired Settlement: 1- Make sure this does not happen to another consumer. Disclose all fees INCLUDING PAYMENTS.2- Return the vehicle so that I can use it for 2 months 3- or refund 2 months payments $1377.56

Business

Response:

The client's issue appears to be from his misunderstanding of the contract between BMW Financial Services and himself. We as a dealership have no control over what charges BMW Financial Services imposes on the consumer upon the termination of their lease. When a client returns a vehicle to our Dealership, we facilitate the process by inspecting the vehicle for damage, unauthorized modifications, and mileage. It is nothing more than a PHYSICAL inspection of the vehicle and an odometer statement - it has nothing to do with the clients contractual obligations to the bank.