After reviewing the customer statement we have found several gross inaccuracies. The customer was offered every time he called...to make an appointment with us to bring the vehicle in. Each time he was unwilling to make an appointment, chose to go to another place of business closer to him.We are...
not responsible for the alleged worked performed or diagnosis of the vehicle. The "Dealer" reference...made me pay over ... was NOT Valley ChevroletIn conclusion, Valley Chevrolet in good faith offered the customer, by General Manager and Service Director, a loaner vehicle in order to: (A) investigate if there was an actual issue and (B) rectify issue.However the customer chose to go to another business. Valley Chevrolet is not responsible for work performed or parts replaced by another dealer, Especially since the customer was aware of the cost and chose to have the service performed anyway AT ANOTHER dealer.Please also be advised that any recalls of a vehicle can be done at any dealer with no charge to thecustomer.We appreciate your assistance in this matterSincerely,Blake G.General Manager
I purchased a 2102 Chevy [redacted] from Valley Chevrolet on July 18. VIN #[redacted]. Paid a premium price of $15,800 and I trusted this car was worry free and needed no repair.This car should have passed a 172 point inspection before being put on the lot for sale. False advertising, this dealer sold the car with a bent rim, bad tires, and lower control arm, and bent inner and outer tie rods. Causing a bad vibration in the car. Also the intermediate shaft in the steering is loose and needs to be replaced.= This comes with a 12mo. / 12k mile bumper to bumper limited warranty. Honored at over 3000 Chevrolet dealers nationwide. Not covered are normal wear and tear and regular maintenance, such as batteries brake pads and rotors and tires. =I notified the dealer a few days later there was problems with the car. They understood I lived over a 100 miles away and it was practical to have the vehicle serviced at a dealer near me. The warranty states that all repairs and parts, are covered at any Chevrolet dealer in the U.S. with no deductible.Dealer one, [redacted] Chevrolet of Phila. ###-###-####. They had the car in three (3) times and did no work to correct the vibration problem. Noted the tires were bad. They charged diagnostic fees and returned the car not fixed. Very rude service and disrespectful.Dealer two, [redacted] Chevrolet of Norristown ###-###-####. They noted the car has a bent rim, and charged me $400 for a new rim. I thought this item would be covered under warranty. They stated the loose noise and slack in the steering was normal. People were rude and disrespectful in the service department. They did not fix any of the problems with the car, and the bad vibration was still there. I had no trust in any of these Chevrolet dealers at this point. The dealers refused to do any warranty work, because they make less money and profit on warranty repairs. And stated they would fix the problem if I was to pay cash. I felt the car was unsafe to drive and bought four (4) new tires the cost was $700. Car still had a vibration and shaking. Took the car to my own mechanic, [redacted]. They diagnosed the problem and did repairs costing $500. Will send all receipts by mail. The intermediate shaft in the steering is still bad, and will be an expensive repair. is still bad. I was not treated fairly by any of these dealers and have spent over $1200. This is the worst car buying experience I ever had.
After reviewing the customer statement we have found several gross inaccuracies. The customer was offered every time he called...to make an appointment with us to bring the vehicle in. Each time he was unwilling to make an appointment, chose to go to another place of business closer to him.We are...
not responsible for the alleged worked performed or diagnosis of the vehicle. The "Dealer" reference...made me pay over ... was NOT Valley ChevroletIn conclusion, Valley Chevrolet in good faith offered the customer, by General Manager and Service Director, a loaner vehicle in order to: (A) investigate if there was an actual issue and (B) rectify issue.However the customer chose to go to another business. Valley Chevrolet is not responsible for work performed or parts replaced by another dealer, Especially since the customer was aware of the cost and chose to have the service performed anyway AT ANOTHER dealer.Please also be advised that any recalls of a vehicle can be done at any dealer with no charge to thecustomer.We appreciate your assistance in this matterSincerely,Blake G.General Manager
I purchased a 2102 Chevy [redacted] from Valley Chevrolet on July 18. VIN #[redacted]. Paid a premium price of $15,800 and I trusted this car was worry free and needed no repair.This car should have passed a 172 point inspection before being put on the lot for sale. False advertising, this dealer sold the car with a bent rim, bad tires, and lower control arm, and bent inner and outer tie rods. Causing a bad vibration in the car. Also the intermediate shaft in the steering is loose and needs to be replaced.= This comes with a 12mo. / 12k mile bumper to bumper limited warranty. Honored at over 3000 Chevrolet dealers nationwide. Not covered are normal wear and tear and regular maintenance, such as batteries brake pads and rotors and tires. =I notified the dealer a few days later there was problems with the car. They understood I lived over a 100 miles away and it was practical to have the vehicle serviced at a dealer near me. The warranty states that all repairs and parts, are covered at any Chevrolet dealer in the U.S. with no deductible.Dealer one, [redacted] Chevrolet of Phila. ###-###-####. They had the car in three (3) times and did no work to correct the vibration problem. Noted the tires were bad. They charged diagnostic fees and returned the car not fixed. Very rude service and disrespectful.Dealer two, [redacted] Chevrolet of Norristown ###-###-####. They noted the car has a bent rim, and charged me $400 for a new rim. I thought this item would be covered under warranty. They stated the loose noise and slack in the steering was normal. People were rude and disrespectful in the service department. They did not fix any of the problems with the car, and the bad vibration was still there. I had no trust in any of these Chevrolet dealers at this point. The dealers refused to do any warranty work, because they make less money and profit on warranty repairs. And stated they would fix the problem if I was to pay cash. I felt the car was unsafe to drive and bought four (4) new tires the cost was $700. Car still had a vibration and shaking. Took the car to my own mechanic, [redacted]. They diagnosed the problem and did repairs costing $500. Will send all receipts by mail. The intermediate shaft in the steering is still bad, and will be an expensive repair. is still bad. I was not treated fairly by any of these dealers and have spent over $1200. This is the worst car buying experience I ever had.