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Valley Clean-up Services

Pembroke, Ontario, Canada, K8A 5G1

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Valley Clean-up Services Reviews (%countItem)

This company contracted to trim a cedar hedge. The top and both sides were to be trimmed. They trimmed the top and only one side of the hedge. The neighbour's side was not done. Bylaw Office was notified. This company refuses to complete the job as quoted in the estimate.

Valley Clean-up Services Response • Jul 13, 2020

This customer, Mr., asked to have the top and ONE side of the hedge on his property trimmed. The hedge was extremely neglected and he was quoted a price of $800 to trim his sides in the front and back of his property. He then proceeded to tell us that he was not able to afford the cost to do the quoted work, and that he had to sell his property. We took pity on his situation and agreed to trim his side at *** for half price which he agreed to. We completed the work as requested, and Mr. promptly paid the discounted amount after receiving a photo of the side of the hedge that was trimmed, to which he replied that it looked great. The customer then accused us of not completing the job after receiving a letter from the city about his neglected hedge taking over his elderly neighbours property, and threatened that if we did not reply to him with a satisfactory answer by "the end of the day", he would be taking action to leave several negative reviews including on the ***. The customer had already trimmed (and destroyed) the hedge on his neighbours property and even told us he did it in one hour, although the city told us he left the mess for his shut in elderly neighbour to clean up herself. If the customer wanted the other side repaired, the price would have been considerably more, and common sense would easily conclude that our 10 hours of work, rented scaffolding, cleanup and disposal of over 500lbs of trimmings was a bargain at $400, but he is now trying to blackmail us, and we will not stand for that type of threatening behaviour! If he had been cordial, we would have offered to return to do the neighbours side of the hedge for an additional discounted rate, but he chose to threaten us, and we will no longer provide this dangerous customer with ANY of our services, as our employees safety comes first. Our *** Rating is valuable to us, but we will not be bullied into doing extra work at a loss as our employees did a fantastic job on the neglected property. We wish him the best of luck in selling his property, his hedge looks great considering the years of neglect. It really is unfortunate that there are people out there that will try to *** highly respected businesses, knowing that they value the ratings built over years of hard work with hundreds of happy clients, in order to get out of paying... Sad.

We had a client ( Estate sale) recently who asked for a referral of a contractor to clean out an entire home. We recommended *** and Valley Clean-Up Services. The client was very pleased with how quickly they got to it and said the job was so well done and even included a video explaining how they actually were going about the work . The client was very pleased and we will recommend Valley Clean Up Services again .

We have used this company for two years for both snow removal and lawn maintenance.
They are very meticulous, come when they say they are coming and do an awesome job for both services.
Also their employees are very friendly and perform their tasks in a timely manner and always with a smile.
Our family highly recommends this company.

We have had Valley Clean-up taking care of our snow removal and lawn care for 4 years, they have also removed several loads of junk over the years. They are very efficient, and have never missed a scheduled service appointment. We are extremely happy with this company and the services they provide! Their prices are very competitive with other legal service providers. The quality of their work is impressive and their attention to detail is second to none. I would HIGHLY recommend that you give this company a chance to earn your business.

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