I understand what I signed. What I want is the towing expense back because I did not ask for a tow. There was nothing I did that required the boat to be towed. I was initially told that I could call and someone would bring gas if I needed it. When I called that's what I asked for. I was not completely out of gas when I made the first call. I assumed that someone was coming with gas because that was the reason for my call. When he showed up without gas I had no choice but to have him tow the boat back. I was told someone was coming with gas.
Good Afternoon [redacted],This Mirza from Fastrip Jet Ski Rental and trying to reach regarding your complaint to Revdex.com but were unable to reach you your message box is full as well.Please call me on direct # [redacted] as I need some more info then what you have provided.Sincerely,Ishtiaq M[redacted]Fastrip...
To whom it may concern,On the 11th day Oct,2017 [redacted] rented 2 *et skis #[redacted] and # [redacted] and hit each other while riding and as per police they hit each other while they were splashing each other,because they were the one told us about the accident Miss [redacted] got injured in the...
accident and was taken to the hospital. We brought the *et skis back and made the video,that is our protocol and until next morning when we did not hear anything from her, we started repairing the *et skis,later in the day her brother showed up and asked about the incident ,we showed him the skis that were being worked on and got all upset,started yelling and calling names and claiming that its not possible,this wrong. We told him that we have video and police is aware of everything as they are the one reported to us but he didn't listen. We have singed agreement that they can not splash ,they can not cut across other water craft always maintain safe distance and in case of accident they are liable for all the damages injuries to them or the other party. During inspection we noticed that they must have entered in to shallow water as they had impeller damage due to picking up a rock . Her claim that it was due bad *et ski they had the accident,you can see in the video that it was her negligence that cause all that what she is blaming on us or our watercraft. Attach you find a video of the *et skis when we brought back from the river and damage charge sheet that considering her injuries and all that she went through we gave her almost 50% discount even though she had signed read the damage sheet. as for charging her credit ,she was explained at the time signing the rental contract that we will have a open tab on her account in case if she damage the ski so that we can charge the damage.
Before putting our customers out on the water, we make sure they understand how to properly operate the watercraft. Mr. [redacted] was permitted to take his own photos and videos and ask questions during the inspection. We video recorded all aspects of the watercraft and will be sending you the documents in a separate file as they are too large to attach in just one file. I will also attach Mr. [redacted]'s waiver/contract in which he has agreed to be held fully responsible for the rentals while under his possession and has agreed to pay for all damages that may occur. As for Mr. [redacted] statement regarding our impellers condition and comparing it to our jet skis condition, the jet ski doesn't have to be brand new to contain a new impeller blade. We replace our blades as soon as they are damaged because it puts too much stress on the engine, and may cause it to blow up. New impeller blades can cost anywhere from $100-$500 depending on the brand and where you buy it from. However when we were settling this with you, we took the jet ski downtime and the labor into account. No one works for free. We had to replace the blades, and we had to pay for the repairs. Thank you, [redacted]
[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The marks were not visible because they WERE covered with a white substance. The video shows everything clear, then in the area in question, you can see it's rough and not as in focus as the rest of the video. They cover up the marks when you first go out and when the water washes it off they charge you. We did not damage the ski and took extreme care of it. I could see if we were the only family this happened to.... But there are over 60 complaints on [redacted] regarding this same practice. When we left they were renting our skis to the next family to be scammed. I'm sure there are many many more that people just accept their fees, but when I know I didn't do it- I have a problem with that!!!
Regards,
[redacted]
the business asked for some more information, so the following is the information requested:Date of purchase was: 9/04/2017It was paid with a credit card. The last digits are ..[redacted]and the place of purchase was the Fastrip gas station.
To start off there was NO splashing of water, what's so ever. I was fallowing them in my Boat. My wave runner picked up grass in the water inlet at the bottom of the wave runner. It stop and turned side ways, as jets do, when this happens. the other rider turn to miss me, and clipped the front. my Brother looked at the wave runners, and there was very little damage. My brother called the owner, and told him he could meet with him, as he was on is way to the business . the owner said he would be there. When I went inside, the manager said the owner would only talk to me on the phone .The manger showed me film of a wave runner, with one little mark on it, but know Numbers on the wave runner. The other had the front rubber off, by one screw. I went out back with the Manager, some one had fixed two sides, not one. the other wave runner had the whole rubber off, and was sanding it. I ask the manager for the paper work, AND There INSURANCE company name, and number, and he REFUSED. My sister was in the Hospital for two weeks, and is in a wheel chair. Every COMPANY that has Rentals should have Insurance .She has to have the Company pay her BILLS . If you check your records this man has did this to a lot of People. She left him a $800.00 deposit, but he wants $2500.00. There was maybe $100.00 worth of damage.
It is a company policy to record every inch of the ski before released into the water and after they are returned. The skis are not repaired with shoe polish or any water soluble paint but rather sent to a mechanic who uses fiberglass, which is a rigorous process that requires time and labor. As the recording had shown, the damage was not there before. Customers are always welcome to record and take their own photos as well.
It is a company policy to record every inch of the ski before released into the water and after they are returned. The skis are not repaired with shoe polish or any water soluble paint but rather sent to a mechanic who uses fiberglass, which is a rigorous process that requires time and labor. As the...
recording had shown, the damage was not there before. Customers are always welcome to record and take their own photos as well.
Mr. [redacted] rented two of our newest editions, our 2015 Yamaha VX110's on Tuesday, June 23rd, 2015. He rented the skis for $260 total around 9 A.M.Our company gives an orientation and thoroughly explains how to avoid all damages at all costs before permitting one of our consumers out on the...
water. The jet skis were inspected before dropping them off on the water with Mr. [redacted], and he had signed the sheet after the inspection indicating that he had acknowledged that the impeller blades were brand new. Upon return of the ski, another inspection was done and two impeller blades were damaged. After showing Mr. [redacted] the blades, he agreed that they were damaged and tried asking what the cost to repair the blades were. He believed it would only cost $30-$40 a piece. According to the contract/waiver each impeller costs $300+tax+labor, however because the blades were repairable and not completely gone, we tried negotiating with Mr. [redacted]. He was informed that the blades would be sent to Las Vegas to be repaired because the watercraft would not be able to function with such damages. He tried exclaiming that since the impeller wasn't completely gone, it would still function at it's normal capacity, which is not true. That will take hours off of the engine and cause the ski to slow down and maybe even blow up the engine. Mr. [redacted] did not want to negotiate and left the store.
Good Afternoon Ms, Ro[redacted], after I spoke to you regarding the above mention case I left a voice message to Ms,[redacted] as she did not answer the phone and then I sent her the email as well ,as I need some info regarding the complaint filed against Fastrip Jet Ski Rental. with your agency to as...
the case and sent a copy of email to you as well.I will send you the response on the complaint as soon as I get the info from the customer.Sincerely,Ishtaq M[redacted]
I understand what I signed. What I want is the towing expense back because I did not ask for a tow. There was nothing I did that required the boat to be towed. I was initially told that I could call and someone would bring gas if I needed it. When I called that's what I asked for. I was not completely out of gas when I made the first call. I assumed that someone was coming with gas because that was the reason for my call. When he showed up without gas I had no choice but to have him tow the boat back. I was told someone was coming with gas.
Good Afternoon [redacted],This Mirza from Fastrip Jet Ski Rental and trying to reach regarding your complaint to Revdex.com but were unable to reach you your message box is full as well.Please call me on direct # [redacted] as I need some more info then what you have provided.Sincerely,Ishtiaq M[redacted]Fastrip...
Jet Ski Rental
To whom it may concern,On the 11th day Oct,2017 [redacted] rented 2 *et skis #[redacted] and # [redacted] and hit each other while riding and as per police they hit each other while they were splashing each other,because they were the one told us about the accident Miss [redacted] got injured in the...
accident and was taken to the hospital. We brought the *et skis back and made the video,that is our protocol and until next morning when we did not hear anything from her, we started repairing the *et skis,later in the day her brother showed up and asked about the incident ,we showed him the skis that were being worked on and got all upset,started yelling and calling names and claiming that its not possible,this wrong. We told him that we have video and police is aware of everything as they are the one reported to us but he didn't listen. We have singed agreement that they can not splash ,they can not cut across other water craft always maintain safe distance and in case of accident they are liable for all the damages injuries to them or the other party. During inspection we noticed that they must have entered in to shallow water as they had impeller damage due to picking up a rock . Her claim that it was due bad *et ski they had the accident,you can see in the video that it was her negligence that cause all that what she is blaming on us or our watercraft. Attach you find a video of the *et skis when we brought back from the river and damage charge sheet that considering her injuries and all that she went through we gave her almost 50% discount even though she had signed read the damage sheet. as for charging her credit ,she was explained at the time signing the rental contract that we will have a open tab on her account in case if she damage the ski so that we can charge the damage.
Before putting our customers out on the water, we make sure they understand how to properly operate the watercraft. Mr. [redacted] was permitted to take his own photos and videos and ask questions during the inspection. We video recorded all aspects of the watercraft and will be sending you the documents in a separate file as they are too large to attach in just one file. I will also attach Mr. [redacted]'s waiver/contract in which he has agreed to be held fully responsible for the rentals while under his possession and has agreed to pay for all damages that may occur. As for Mr. [redacted] statement regarding our impellers condition and comparing it to our jet skis condition, the jet ski doesn't have to be brand new to contain a new impeller blade. We replace our blades as soon as they are damaged because it puts too much stress on the engine, and may cause it to blow up. New impeller blades can cost anywhere from $100-$500 depending on the brand and where you buy it from. However when we were settling this with you, we took the jet ski downtime and the labor into account. No one works for free. We had to replace the blades, and we had to pay for the repairs. Thank you, [redacted]
[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The marks were not visible because they WERE covered with a white substance. The video shows everything clear, then in the area in question, you can see it's rough and not as in focus as the rest of the video. They cover up the marks when you first go out and when the water washes it off they charge you. We did not damage the ski and took extreme care of it. I could see if we were the only family this happened to.... But there are over 60 complaints on [redacted] regarding this same practice. When we left they were renting our skis to the next family to be scammed. I'm sure there are many many more that people just accept their fees, but when I know I didn't do it- I have a problem with that!!!
Regards,
[redacted]
the business asked for some more information, so the following is the information requested:Date of purchase was: 9/04/2017It was paid with a credit card. The last digits are ..[redacted]and the place of purchase was the Fastrip gas station.
To start off there was NO splashing of water, what's so ever. I was fallowing them in my Boat. My wave runner picked up grass in the water inlet at the bottom of the wave runner. It stop and turned side ways, as jets do, when this happens. the other rider turn to miss me, and clipped the front. my Brother looked at the wave runners, and there was very little damage. My brother called the owner, and told him he could meet with him, as he was on is way to the business . the owner said he would be there. When I went inside, the manager said the owner would only talk to me on the phone .The manger showed me film of a wave runner, with one little mark on it, but know Numbers on the wave runner. The other had the front rubber off, by one screw. I went out back with the Manager, some one had fixed two sides, not one. the other wave runner had the whole rubber off, and was sanding it. I ask the manager for the paper work, AND There INSURANCE company name, and number, and he REFUSED. My sister was in the Hospital for two weeks, and is in a wheel chair. Every COMPANY that has Rentals should have Insurance .She has to have the Company pay her BILLS . If you check your records this man has did this to a lot of People. She left him a $800.00 deposit, but he wants $2500.00. There was maybe $100.00 worth of damage.
It is a company policy to record every inch of the ski before released into the water and after they are returned. The skis are not repaired with shoe polish or any water soluble paint but rather sent to a mechanic who uses fiberglass, which is a rigorous process that requires time and labor. As the recording had shown, the damage was not there before. Customers are always welcome to record and take their own photos as well.
It is a company policy to record every inch of the ski before released into the water and after they are returned. The skis are not repaired with shoe polish or any water soluble paint but rather sent to a mechanic who uses fiberglass, which is a rigorous process that requires time and labor. As the...
recording had shown, the damage was not there before. Customers are always welcome to record and take their own photos as well.
Mr. [redacted] rented two of our newest editions, our 2015 Yamaha VX110's on Tuesday, June 23rd, 2015. He rented the skis for $260 total around 9 A.M.Our company gives an orientation and thoroughly explains how to avoid all damages at all costs before permitting one of our consumers out on the...
water. The jet skis were inspected before dropping them off on the water with Mr. [redacted], and he had signed the sheet after the inspection indicating that he had acknowledged that the impeller blades were brand new. Upon return of the ski, another inspection was done and two impeller blades were damaged. After showing Mr. [redacted] the blades, he agreed that they were damaged and tried asking what the cost to repair the blades were. He believed it would only cost $30-$40 a piece. According to the contract/waiver each impeller costs $300+tax+labor, however because the blades were repairable and not completely gone, we tried negotiating with Mr. [redacted]. He was informed that the blades would be sent to Las Vegas to be repaired because the watercraft would not be able to function with such damages. He tried exclaiming that since the impeller wasn't completely gone, it would still function at it's normal capacity, which is not true. That will take hours off of the engine and cause the ski to slow down and maybe even blow up the engine. Mr. [redacted] did not want to negotiate and left the store.
Good Afternoon Ms, Ro[redacted], after I spoke to you regarding the above mention case I left a voice message to Ms,[redacted] as she did not answer the phone and then I sent her the email as well ,as I need some info regarding the complaint filed against Fastrip Jet Ski Rental. with your agency to a
s...
the case and sent a copy of email to you as well.I will send you the response on the complaint as soon as I get the info from the customer.Sincerely,Ishtaq M[redacted]