Valley Dental Group

RE: ID [redacted] March 2,2017I have spoke to the collection agency and they have told me that they are sending her out a letter today showing that the account has been cancelledIf anything else is needed, please let me know.Thank you, Tammy T***General Manager

May 30, 2014Dear [redacted] ***,This is the response to the letter our office received from you regarding the complaint from [redacted] on her account.After review of this account, the owner does not want our patients to be unhappy with the ServiceAlthough the payment from the insurance company was only an estimate, we will be more than happy to dismiss the balance on this accountEnclosed, is a copy of the patients most recent Statement showing a zero balance on her accountWe have sent a copy to ** [redacted] as well as your office.Thank you for your timePlease contact our office if there is anything else that you need regarding this matter.Valley Dental Group Administration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The document send to the collection agency (page of the attachment) is not addressed to the Collection Agency nor datedI need proper documentation stating that the Collection Account is cancelledWhen received, this resolution will be satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But I may add that the services they provided was question if there would be a charge or was it freeI was told the services were free in front of a witness Regards, [redacted] ***

Went for wisdom teeth extraction they torcutured me I didn't recive adequate care or follow up informationI wasn't fully numb or Checked to see if I was fully numbed ,I felt this doctor and nurse chip away at my teeth and roots and when I inquired I was still feeling pain he didn't make sure I was comfortable ,he still continued to chip away and the nurse restrained me by holding my face which in turned left bruises on my jaw line I will be filing a compliant

May 30, 2014Dear [redacted],This is the response to the letter our office received from you regarding the complaint from [redacted] on her account.After review of this account, the owner does not want our patients to be unhappy with the Service. Although the payment from the...

insurance company was only an estimate, we will be more than happy to dismiss the balance on this account. Enclosed, is a copy of the patients most recent Statement showing a zero balance on her account. We have sent a copy to **. [redacted] as well as your office.Thank you for your time. Please contact our office if there is anything else that you need regarding this matter.Valley Dental Group Administration

In response to the letter that was sent to you for dispute of the charges that we are asking her to pay. I have no record showing where she had spoken to anyone other than myself on February 15,2017 at which time, I told her that I would look into it and see what was going on. I have sent in a...

letter to the collection agency to stop the process of sending her into collections. I have spoken to the insurance company and they are not going to pay this bill because it is over 2 years old. Unfortunately at the times when she says she called, I was not in the office.Upon my investigation and speaking to the insurance company, we will dismiss this case from the collection agency as I have already done. We will also write the balance off, which will leave the patient with a zero balance. ..Attached is the letter that I sent to the collection agency to stop the proceedings and also the statement showing that the patient is at a zero balance.Thank you,Tamrý T[redacted] - Office Manager

Went for wisdom teeth extraction they torcutured me I didn't recive adequate care or follow up information. I wasn't fully numb or Checked to see if I was fully numbed ,I felt this doctor and nurse chip away at my teeth and roots and when I inquired I was still feeling pain he didn't make sure I was comfortable ,he still continued to chip away and the nurse restrained me by holding my face which in turned left bruises on my jaw line. I will be filing a compliant .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The document send to the collection agency (page 4 of the attachment) is not addressed to the Collection Agency nor dated. I need proper documentation stating that the Collection Account is cancelled. When received, this resolution will be satisfactory to me. 
Regards,
[redacted]

RE: ID [redacted] March 2,2017I have spoke to the collection agency and they have told me that they are sending her out a letter today showing that the account has been cancelled. If anything else is needed, please let me know.Thank you, Tammy T[redacted]General Manager.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  But I may add that the services they provided was question if there would be a charge or was it free. I was told the services were free in front of a witness. 
Regards,
[redacted]

Review: Valley dental requested that I have sealants done on my son and I ask them how much it cost and I was told in front of a witness that was with me and they stated it was free and covered by my insurance. But I received a statement stating he wasn't covered at all and now they are trying to make me pay for this service. I contacted my dental insurance who b t the way is rated A+ on Revdex.com website and said they should have known because of his age. It was something not required and told me it was "free" and had me initial the paper Also, I make appointments for regular cleanings and they provide deep cleaning charging you more monies. They are dishonest and not fully educated. I know I paid as servicew were rendered and received billing without any details of what I am paying for. I paid almost $400 and only got back molars deep cleaned very disappointed.Desired Settlement: Explanation of charges (detailed with dates and person whom services were provided for my children) provided in 10 days

Reverse charges for Sealants for my older son

Reverse collections for billing for outside agency and I will be filing complaint with Va Board of Dentistry

Business

Response:

May 30, 2014Dear [redacted],This is the response to the letter our office received from you regarding the complaint from [redacted] on her account.After review of this account, the owner does not want our patients to be unhappy with the Service. Although the payment from the insurance company was only an estimate, we will be more than happy to dismiss the balance on this account. Enclosed, is a copy of the patients most recent Statement showing a zero balance on her account. We have sent a copy to **. [redacted] as well as your office.Thank you for your time. Please contact our office if there is anything else that you need regarding this matter.Valley Dental Group Administration

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I may add that the services they provided was question if there would be a charge or was it free. I was told the services were free in front of a witness.

Regards,

Review: I had dental work done by Dr. [redacted]. He made two partial dentures for me. I did not know that there was more than one kind. He did not give me a choice or explain this to me. He is supposed to accept what our insurance pays for each service and I pay the co-pay. However, he charges his price- not the insurance allowance and I ended up paying the difference. This was about $400 extra. The dentures have never fit right and are destroying my gums. He told me at the beginning to come back as many times as necessary and he would "make them right" and this was included in the original price. He also did a deep cleaning for my husband. My husband paid the full price for the three cleaning up front. When he went back for the third and final cleaning, they told him he owed more money. My husband did not get the cleaning but walked out and will not ever go back there. I ended up paying more than $1200 for two dentures, one of which I cannot wear. I used a medical credit card to pay expecting to have no interest charged for 12 months as I was told. I got my first bill and it was for 6 months. I was told the dentist had to change it to 12 months. I asked the dentist 3 times to change it and he never did. I ended up paying it off early. My husband and I have decided not to go back to him as he has been so dishonest and overcharging. However, I received a BILL in the mail showing that I had a balance of $56 that was more than 90 days past due. I have never gotten a bill from them since my last visit in November, 2012. I do NOT owe him anything and I am furious. I got a letter from his new office manager saying I do, in fact, owe this amount and am expected to pay. I am reporting him to our insurance company for fraudulent billing practices and feel that people should be warned.Desired Settlement: Account marked paid in full as I do not owe this dentist anything.