Valley Electric Service, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for allowing us to resolve this matter. Mr. [redacted] contacted our office on March 2, 2017, stating his flooring installer had cut a wire in a door opening. We dispatched an electrician for the service call.  Our electrician discovered that a Romex wire was cut that ran behind the door...

casing. At that point, our electrician told the customer the door casing needed to be removed to make the repairs. We gave the customer the name of a contractor to remove the door casing.   On March 6, 2017, we scheduled another visit once the door casing had been removed. Our Electricians made several attempts to fish the wire.  Having no success, they discussed the need to open the wall with the customer. Our electrician used a key hole saw to open the wall.  Mr. [redacted] thought that using a key hole saw was too slow. We use that method for two reasons: 1.  We can tell if we are hitting something like other wiring or pipe before it is damaged. 2. This method doesn’t create the amount of dust and debris in a customer’s home.  Mr. [redacted] decided to use his own power tools to open the wall to give us needed access to make the repair.  Mr. [redacted] is correct this was a service call and in this type of situation it can take more time than just running a wire with access in an attic or an unobstructed space.  He does state in his complaint that this project had some challenges.  We don’t have a fast and a slow team.  On this job, we charged for one journeyman and an apprentice, which are at different rates.    I appreciate Mr. [redacted]’s positive comments regarding our first opportunity to provide service.  However, to avoid having a negative outcome on this issue, we will accept his payment of $446.88, a $500.00 reduction from the original billing of $946.88.    In conclusion, it seems odd to me that Mr. [redacted] didn’t expect reimbursement from the contractor that caused the problem in the first place. This was not a typical service call and for that it is unfortunate that Mr. [redacted] was inconvenienced and felt he had been overcharged.     Best regards,     Tim K[redacted] Valley Electric Service