Valley Energy

We did pick up our propane tank from Mr [redacted] residence on Route 27B.I'm not going to respond to most of what Mr [redacted] wrote, just give the background on this accountMr [redacted] paid off his last propane delivery made on 2/20/on 10/23/We charged Mr [redacted] a minimum usage/rental fee on 12/30/and sent him a copy of the bill and statement the 1st week in January 2016.We sent him a past due notice for the rental fee the first week in February 2016.We sent another past due notice the first week in March and picked our tank up 3/16/16, having not heard anything from or received payment from Mr[redacted] In addition to sending past due notices and statements, we try to make phone contact with our customers in regard to past due balances Warmly Michael [redacted] - GM [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes, the company would make phone contact if an invoice was not paid There was no phone contact made this time Also, there was only one overdue invoice sent, or received I keep all invoices for at least a year So, I have copies of all invoices received Also, I can provide a log of all calls received between March 1st and March 16th (when the tank was taken) from [redacted] that shows that no call was received from the company.Regards, [redacted]

December , 14Revdex.comI Bryant Wood SouthAmherst, NY 14228Dear Ms [redacted] I want to acknowledge the receipt of your correspondence dated November 30, regarding a complaint from [redacted] I am relatively new with Valley Energy and it may take a while to pull everything togetherThe unit inquestion was installed in May of 2011, the first issue came up months later in January of 2013, months later the unit was replaced by another companyThe complaint is based on a statement from a [redacted] representativeIt would be beneficial and expedite the process if I had the statement from the manufacturer's representativeIt will help alleviate the back and forth of he said, she saidI have to gather all the information and jog a few memories to get the total picture ofwhat went on between May of and September of We may or may not be culpable for some portion of the damages, I will not know until I assess all of the informationIf we did something wrong we want to come to a fair and equitable agreement with Mr [redacted] Michael V [redacted] G M - Valley Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We did pick up our propane tank from Mr. [redacted] residence on Route 27B.I'm not going to respond to most of what Mr. [redacted] wrote, just give the background on this account. Mr. [redacted] paid off his last propane delivery made on 2/20/14 on 10/23/15. We charged Mr. [redacted] a minimum...

usage/rental fee on 12/30/15 and sent him a copy of the bill and statement the 1st week in January 2016.We sent him a past due notice for the rental fee the first week in February 2016.We sent another past due notice the first week in March 20 16 and picked our tank up 3/16/16, having not heard anything from or received payment from Mr.[redacted]. In addition to sending past due notices and statements, we try to make phone contact with our customers in regard to past due balances Warmly Michael [redacted]- GM[redacted]

December 11 , 20 14Revdex.comI 00 Bryant Wood SouthAmherst, NY 14228Dear Ms. [redacted]I want to acknowledge the receipt of your correspondence dated November 30, 2015 regarding a complaint from [redacted] . I am relatively new with Valley Energy and it may...

take a while to pull everything together. The unit inquestion was installed in May of 2011, the first issue came up 18 months later in January of 2013, 21 months later the unit was replaced by another company. The complaint is based on a statement from a [redacted] representative. It would be beneficial and expedite the process if I had the statement from the manufacturer's representative. It will help alleviate the back and forth of he said, she said. I have to gather all the information and jog a few memories to get the total picture ofwhat went on between May of 2011 and September of 2014. We may or may not be culpable for some portion of the damages, I will not know until I assess all of the information. If we did something wrong we want to come to a fair and equitable agreement with Mr. [redacted]Michael V[redacted]G M - Valley Energy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, the company would make phone contact if an invoice was not paid.  There was no phone contact made this time.  Also, there was only one overdue invoice sent, or received.  I keep all invoices for at least a year.  So, I have copies of all invoices received.  Also, I can provide a log of all calls received between March 1st and March 16th (when the tank was taken) from [redacted] that shows that no call was received from the company.Regards,[redacted]