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Valley First Credit Union

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Valley First Credit Union Reviews (8)

December 10, 2014 Revdex.com 3075 Beacon Blvd Sacramento, CA 95691 Re: ID: 10323513, [redacted] complaint To Whom It May Concern: I have reviewed the information provided in the complaint submitted by our member on November 26, 2014 after a financed vehicle was repossessed and...

impounded due to delinquent payments. Upon researching the account and transaction history, I have determined that the credit union acted within the terms of the agreement, the law, and also followed policies and procedures in Mr. [redacted]’ case. The timing of the event is unfortunate; that the impound/repossession occurred two days before a holiday was not intentional, it was simply the day on which it occurred. Due to the public nature of this response format, I will not discuss this member’s account or payment history in any detail. We are currently in communication with the member regarding the transactions that lead to this action. If the Revdex.com would like to discuss this further, they may contact me at ###-###-####. Sincerely, [redacted] President/CEO

To Whom It May Concern: We would like to thank you for forwarding our members complaint #[redacted], to us regarding fees charged to their account. After review of the transactions and the posting of the member’s payroll it’s been determined that the member was correctly charged the fees that they are...

disputing. At Valley First Credit Union we take pride in posting all available payroll deposits the day of receipt. In this case we received the member’s payroll file on Thursday, August 13th with a settlement date of Friday, August 14th. We posted the file the morning of Thursday, August 13th. The member received benefit of the deposited funds a full day early. The member may have an expectation of receiving their funds a day early although it is not a given. There could be reasons that the files are not posted until the date they are due which are beyond our control. In addition, the member should not spend nor have amounts withdrawn from their account until they are fully aware that funds have been deposited into their account. Again, thank you for forwarding this complaint to us and know that we are sending a letter to our member clarifying this issue with them. Thanks again! Regards, [redacted] VP Finance / CFOSent on: 8/24/2015 1:20:07 PMSent by: 10.1.2.102

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
It was not a coincidence to the timing of the vehicle being impounded. I would expect this rebuttal from the acting CEO. They have every right to impound the vehicle even when one payment is missed. Their slogan should be changed. I had exactly one day to resolve the vehicle being impounded. Their offices were closed for a total of four days which added another 100.00 to the additional fees. This is what brings me to the conclusion that it was a calculated business decision to repossess the vehicle. I am no longer pursuing this issue. It is settled. The Lord gives and takes away, blessed be the name of the Lord! They were within the law and I will just learn from this experience.     Sincerely,          [redacted]

Review: In the space of 2 months our banking accounts have been compromised no less than 4 times in the tune of thousands of dollars, cards shut off for no reason, and weeks of waiting time to get new cards due to horrific account security. And this is happening to many of their customers with no resolution in sight. I have two children, one of which has health issues, with me having no access to my money. They have given no reasoning for the issues, no resolution, and make me wait a WEEK to get my stolen money back, in the meantime I cannot pay utilities, rent, or buy groceries for my children.Desired Settlement: Security issues need to be fixed or I will be closing my accounts along with various family members who are also experiencing similar issues.

Business

Response:

July 18, 2016 Revdex.com serving Northeast California[redacted] To Whom It May Concern: We would like to thank you for forwarding our members complaint #[redacted], to us regarding debit card security. The account holders have been victims of fraudulent activity through no fault of their own. The total amount of funds from disputed transactions were credited back to the member in accordance with federal regulations and Valley First Credit Union procedures. As part of these procedures, we sent letters explaining the situation as well as their rights and protections. It is unfortunate that our members have been the victim of fraud and we can understand their frustration, especially since this has occurred repeatedly. We at Valley First Credit Union along with all financial institutions are seeing a significant increase in fraud activity. We are taking every step possible to protect our members and their funds from loss. We have state-of-the art software to detect fraudulent account activity and to alert our members when these transactions occur. Debit cards are often “shut-off” by this software to discontinue additional transactions from posting to the account. This procedure can be inconvenient, especially when it happens after banking hours or on weekends. We take every step possible to ensure our members are minimally impacted and that we reimburse our members for disputed transactions in a timely manner. Security is a top priority of Valley First Credit Union, and we hope our members can have confidence in knowing that we are doing our best to stay secure in the changing financial industry. Thanks again. Regards, [redacted] VP of Administration/Compliance Officer

Review: About two weeks ago, I brought in my $50 dollar coins to Turlock branch to be deposited on my account. But I was told that the company can't accept my dollars coins, because there were too many. First, I thought that it must just be one narrow minded staff person, so I tried another branch in Ceres and the company practices the same philosophy. So I told them that I'll just deposit $25 instead of $50.00. I was told that I can only do four which is basically four dollars, but that was even a lot, according to their terms. Instead, I was offered to use their coin machine that charges 3% for members for counting my dollar coins then submit the paper to be deposited on my account. I find this situation inappropriate and deceitful practice because they accept dollars bills, but not dollar coins. They complain about counting too many coins when they can count so many bills, more than what I have. I find this practice is just one way of misappropriating a persons finance with their 3 %( members) or 6% (non-members) fee, when the accounts cant even earn that much of interest.Desired Settlement: Since I find this practice deceitful and unethical specially for members, I want their practice to be changed. Coins should be treated just like any other money to be deposited. If $100.00 dollar bills can be counted with a rubber band of $25.00 why not coins? If they don't want to count coins, they should waived the coin machine fee for members and make it free.

Business

Response:

Thank you for your letter regarding a recent unfavorable experience at our Turlock and Ceres Branches. I am sorry that you felt our coin policy to be a 'misappropriation' of our members' finances and an 'unethical and deceitful practice.' We respectfully disagree with your statements.

Review: My paycheck is always direct deposited into my account between 12am and 6am. When a transaction comes between that time of my direct deposit, the credit union should release my funds to pay. Instead I am being charged a $25 fee for them to pay my transaction because they don't release my funds in my account until 8am. This is all electronic so why can't my funds be available at the time of deposit. I am tired of being charged these fees.Desired Settlement: Credit me my $25

Business

Response:

To Whom It May Concern: We would like to thank you for forwarding our members complaint #[redacted], to us regarding fees charged to their account. After review of the transactions and the posting of the member’s payroll it’s been determined that the member was correctly charged the fees that they are disputing. At Valley First Credit Union we take pride in posting all available payroll deposits the day of receipt. In this case we received the member’s payroll file on Thursday, August 13th with a settlement date of Friday, August 14th. We posted the file the morning of Thursday, August 13th. The member received benefit of the deposited funds a full day early. The member may have an expectation of receiving their funds a day early although it is not a given. There could be reasons that the files are not posted until the date they are due which are beyond our control. In addition, the member should not spend nor have amounts withdrawn from their account until they are fully aware that funds have been deposited into their account. Again, thank you for forwarding this complaint to us and know that we are sending a letter to our member clarifying this issue with them. Thanks again! Regards, [redacted] VP Finance / CFOSent on: 8/24/2015 1:20:07 PMSent by: 10.1.2.102

Review: The vehicle I had a loan on with Valley First Credit Union was repossessed on 11/25/2014 at my home at 10pm at night. I tried to call the company all day on 11/26/2014 with no success. I went to Modesto from Merced on 11/27/2014 to speak with a representitive. I spoke with a clerk who spoke with a collections agent via phone as I stood at the desk. They would not even look at my account until my insurance was confirmed. When the agent did she said I had not paid three payments. This was false since it is shown on my bank account that two payments had processed. My vehicle was taken a day before thanksgiving which would allow for me only one day to try to pay all the fees associate with having my vehicle impounded. Unable to get anything done I had to go home to call. I went home to Merced from Modesto and was unable to get a hold of the collections agent. This led me to believed that this was a preconceived repossession with the full knowledge that I would only have one day to be able to get my vehicle out of the impound or the fees would drastically increase. No one sent me a letter or message stating that the car would be impounded. Very shady business dealings. I have proof from my bank statements showing the payments were made and they cashed the checks. Very insulting to tell someone that their checks were returned, take a vehicle two days from thanksgiving, and try to get me to pay 880.00 and telling me that they would reimburse me any money that I over pay. Once again, shady. Asked for a manager and nobody came out to speak with me.Desired Settlement: I would like the company to pay for all the fees associated with the vehicle being impounded. Allow me to retrieve the vehicle from the impound without any additional fees. I am willing to pay what I owe which is one payment that was accidently missed. All I want is to get the vehicle back and make the payments that we agreed upon. Never thought I would be treated like this.

Business

Response:

December 10, 2014 Revdex.com 3075 Beacon Blvd Sacramento, CA 95691 Re: ID: 10323513, [redacted] complaint To Whom It May Concern: I have reviewed the information provided in the complaint submitted by our member on November 26, 2014 after a financed vehicle was repossessed and impounded due to delinquent payments. Upon researching the account and transaction history, I have determined that the credit union acted within the terms of the agreement, the law, and also followed policies and procedures in Mr. [redacted]’ case. The timing of the event is unfortunate; that the impound/repossession occurred two days before a holiday was not intentional, it was simply the day on which it occurred. Due to the public nature of this response format, I will not discuss this member’s account or payment history in any detail. We are currently in communication with the member regarding the transactions that lead to this action. If the Revdex.com would like to discuss this further, they may contact me at ###-###-####. Sincerely, [redacted] President/CEO

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

It was not a coincidence to the timing of the vehicle being impounded. I would expect this rebuttal from the acting CEO. They have every right to impound the vehicle even when one payment is missed. Their slogan should be changed. I had exactly one day to resolve the vehicle being impounded. Their offices were closed for a total of four days which added another 100.00 to the additional fees. This is what brings me to the conclusion that it was a calculated business decision to repossess the vehicle. I am no longer pursuing this issue. It is settled. The Lord gives and takes away, blessed be the name of the Lord! They were within the law and I will just learn from this experience. Sincerely, [redacted]

Review: an item was put on my credit report that was suppose to be taken off after I paid and it wasn't. then it turned out after I paid it, its not even mine and should not have been charged to me and they still won't remove it. (see attached time line)Desired Settlement: removed completely from my credit report and refund of the funds paid

Business

Response:

Consumer had a credit union account that that was believed to be previously closed. During a recent merge between the previous credit union and Valley First Credit Union, the data system carried the account over with a minimal balance that remained on deposit. Shortly after the merge, there was a fee assessed on the account as a result of an obligation on behalf of the joint account holder. This fee brought the account into a negative balance, which was not satisfied in a timely manner and resulted in the account being charged-off and closed. After further review of this situation, it was determined that the fees assessed would be reimbursed and the necessary agencies would be updated to reflect a record that was accurate and satisfactory to the consumer. Consumer was then advised of the research and resolution to complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

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Description: Credit Unions

Address: 618 E Shaw Ave, Fresno, California, United States, 93710-7704

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