Valley Foot & Ankle

All complaints Mr [redacted] had have been resolved at no cost to him

AT THE TIME OF PURCHASE 5/2/CUSTOMER PURCHASED SEBRING WITH 79,MILESAT THAT TIME, CUSTOMER PURCHASED A FIDELITY TWO YEAR/24,MILE POWER TRAIN WARRANTYONE YEAR AFTER PURCHASE (JUNE 17, 2016) THE WARRANTY COMPANY PAID $TO HAVE THE THERMOSTAT REPLACED, OUR DEALERSHIP PAID THE $DEDUCTIBLEON JUNE 27,VEHICLE RETURNED TO SERVICE FOR TRANSMISSION LEAKTHE WARRANTY COMPANY ONCE AGAIN PAID $TO REPLACE THE SOLENOID AND WE ONCE AGAIN PAID THE $DEDUCTIBLE FOR THE CUSTOMERON SEPT 16, OIL SENDING UNIT WAS LEAKING, NOT COVERED UNDER THE WARRANTYCUSTOMER PAID $OCTOBER 14,CUSTOMER COMPLAINT WAS OVERHEATINGWE PRESSURE TESTED THE SYSTEM AND FOUND NO LEAKS, PROBLEM IS INTERMITTENTNO CHARGE TO THE CUSTOMER OCTOBER 20, VEHICLE TOWED IN, TECH PERFORMED BLOCK TEST - FOUND BLOWN HEADGASKET NOT COVERED BY WARRANTYCUSTOMER DECLINED REPAIROUR COMPANY PAID THE $TOW BILLOUR COMPANY HAS PAID THE CUSTOMERS DEDUCTIBLE TWICE AND ALSO PAID A TOW BILLONE YEAR AFTER PURCHASING THE VEHICLE, WE FEEL WE HAVE GONE ABOVE AND BEYOND TO ASSIST THE CUSTOMER AND NO ADDITIONAL REIMBURSEMENT WILL BE ISSUED

General Manager, Della A [redacted] just called Mr [redacted] and had to leave him a message(###-###-####)According to the sales department, he did not come in to the Dealership this past weekendHe can call or come in to the Dealership tomorrow morning between 10-12am and speak directly to her

Mr *** was suppose to come to the Dealership this past weekend and did not. We have left several messages, but he has not returned themHe needs to call and speak directly to our General Manager, Della A*** so she can address the issues he is having with the vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Unfortunately Ms *** could not provide the information required by the Finance Company to fund her loan for the car. She drove the vehicle at no charge during this process. Her vehicle was returned to her

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI have also not gotten one call or message from anybodyI was down at the Salazar over the weekend and they were extremely rude to me and would not help me so I then left.
Regards,
*** ***

We regret that Mr *** feels that our advertisement is deceptiveWe have sent out over a half million of these flyers and have only received complaintsThe flyer plainly states that you must compare your number to the number in the showroom to determine what you have wonDuring this cycle
one of our customers has won an I pad, what truly is a shame that in phoenix there is a winning ticket for $in someones trash

Tell us why here
Mr*** purchased a used truck with 112,milesWe have made all repairs requested at no charge to him, including a tire sensor not listed. We have done everything the customer has requestedThis sale is final

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

General Manager, Della A[redacted] just called Mr. [redacted] and had to leave him a message. (###-###-####). According to the sales department, he did not come in to the Dealership this past weekend. He can call or come in to the Dealership tomorrow morning between 10-12am and speak directly to her.

AT THE TIME OF PURCHASE 5/2/2015 CUSTOMER PURCHASED 2004 SEBRING WITH 79,267 MILES. AT THAT TIME, CUSTOMER PURCHASED A FIDELITY TWO YEAR/24,000 MILE POWER TRAIN WARRANTY. ONE YEAR AFTER PURCHASE (JUNE 17, 2016) THE WARRANTY COMPANY PAID $168.62 TO HAVE THE THERMOSTAT REPLACED, OUR DEALERSHIP...

PAID THE $100 DEDUCTIBLE. ON JUNE 27,2016 VEHICLE RETURNED TO SERVICE FOR TRANSMISSION LEAK. THE WARRANTY COMPANY ONCE AGAIN PAID $493.92 TO REPLACE THE SOLENOID AND WE ONCE AGAIN PAID THE $100 DEDUCTIBLE FOR THE CUSTOMER. ON SEPT 16, 2016 OIL SENDING UNIT WAS LEAKING, NOT COVERED UNDER THE WARRANTY. CUSTOMER PAID $222.03. OCTOBER 14,2016 CUSTOMER COMPLAINT WAS OVERHEATING. WE PRESSURE TESTED THE SYSTEM AND FOUND NO LEAKS, PROBLEM IS INTERMITTENT. NO CHARGE TO THE CUSTOMER.  OCTOBER 20, 2016 VEHICLE TOWED IN, TECH PERFORMED BLOCK TEST - FOUND BLOWN HEADGASKET NOT COVERED BY WARRANTY. CUSTOMER DECLINED REPAIR. OUR COMPANY PAID THE $80 TOW BILL. OUR COMPANY HAS PAID THE CUSTOMERS DEDUCTIBLE TWICE AND ALSO PAID A TOW BILL. ONE YEAR AFTER PURCHASING THE VEHICLE, WE FEEL WE HAVE GONE ABOVE AND BEYOND TO ASSIST THE CUSTOMER AND NO ADDITIONAL REIMBURSEMENT WILL BE ISSUED.

All complaints Mr. [redacted] had have been resolved at no cost to him.

There was a delay in funding beyond our control. When Santander finally funded the vehicle for Ms [redacted], she decided she did not want to keep the vehicle. We took the car back and issued a full refund to her.  We also returned her trade and had a title processed and sent to her. Unfortunately...

Mr. [redacted] never updated his address with Motor Vehicle and the title was sent to their old address. Santander provided a notice with the amount we had to pay to completely unwind the deal. We promptly did so.  Our General Manager spoke to [redacted] and reviewed each item.  I am enclosing a copy of the documents provided to her. We did everything requested of us.  The loan appearing on the credit bureau needs to be removed by Santander.  Ms [redacted] stated she would let Revdex.com know this has been handled.