Valley Glass Company

Dear Revdex.com, On 7/25/we went out to mrs ***s home to check her dishwasherWe found the washarm very loose causing a low water volume and poor washWe checked all components, tightened washarm and operation of unitAll tested fine and there was a service charge of $paid by Mrs [redacted] with check number [redacted] our invoice # of *** On approx: 8/15/Mrs [redacted] called and said there is still a problemWe scheduled a call for 8/17/at no charge to check the unit and found a different problemNOte we did not charge her and explained we needed a wash impeller kitWe explained to her it would be approx: $ plus tax and shippingThis is additional labor only and she agreed so we did the repairsOn 8/29/we returned and installed the part and the unit tested properlyWe normally collect COD but she said she would send the check in promptly signed our invoice and we gave her a copyShe never sent in the check, never complained after our last visitWe sent out bills and called a few times and finally got hold of her on 11/10/and she gave us a credit card over the phone for paymentWe ran the card and received payment for our services, finally without any late fees and no complaints from customerShe even told us she was sorry it took so longafter using this since august she calls us on approx 12/and tells us she has a problem so we made appointments which she kept on postponing costing us money and scheduling others in need of helpWe explained to her there would be charges to check unit and if the parts we installed were n/g they were in warrantyShe declined service and now is telling this story we never talked thereafter If [redacted] was truly out there is questionable as we haven't seen a repair bill or even spoke with her since installWe did fix this unit properly and she used it months without a complaint or paying for the repairsRespectfully, Ralph D [redacted] PS: we have her invoices on file if requested with signature

Dear Revdex.com, On 7/25/we went out to mrs ***s home to check her dishwasherWe found the washarm very loose causing a low water volume and poor washWe checked all components, tightened washarm and operation of unitAll tested fine and there was a service charge of $paid by Mrs*** with check number [redacted] our invoice # of *** On approx: 8/15/Mrs [redacted] called and said there is still a problemWe scheduled a call for 8/17/at no charge to check the unit and found a different problemNOte we did not charge her and explained we needed a wash impeller kitWe explained to her it would be approx: $ plus tax and shippingThis is additional labor only and she agreed so we did the repairsOn 8/29/we returned and installed the part and the unit tested properlyWe normally collect COD but she said she would send the check in promptly signed our invoice and we gave her a copyShe never sent in the check, never complained after our last visitWe sent out bills and called a few times and finally got hold of her on 11/10/and she gave us a credit card over the phone for paymentWe ran the card and received payment for our services, finally without any late fees and no complaints from customerShe even told us she was sorry it took so longafter using this since august she calls us on approx 12/and tells us she has a problem so we made appointments which she kept on postponing costing us money and scheduling others in need of helpWe explained to her there would be charges to check unit and if the parts we installed were n/g they were in warrantyShe declined service and now is telling this story we never talked thereafter If [redacted] was truly out there is questionable as we haven't seen a repair bill or even spoke with her since installWe did fix this unit properly and she used it months without a complaint or paying for the repairsRespectfully,Ralph D [redacted] PS: we have her invoices on file if requested with signature

Dear Revdex.com, 
On 7/25/16 we went out to mrs [redacted]s home to check her dishwasher. We found the washarm very loose causing a low water volume and poor wash. We checked all components, tightened washarm and operation of unit. All tested fine and there was a service charge of $137.72 paid by...

Mrs. [redacted] with check number [redacted] our invoice # of [redacted].  On approx: 8/15/16 Mrs. [redacted] called and said there is still a problem. We scheduled a call for 8/17/16 at no charge to check the unit and found a different problem. NOte we did not charge her and explained we needed a wash impeller kit. We explained to her it would be approx: $200.00  plus tax and shipping. This is additional labor only and she agreed so we did the repairs. On 8/29/16 we returned and installed the part and the unit tested properly. We normally collect COD but she said she would send the check in promptly signed our invoice and we gave her a copy. She never sent in the check, never complained after our last visit. We sent out bills and called a few times and finally got hold of her on 11/10/16 and she gave us a credit card over the phone for payment. We ran the card and received payment for our services, finally without any late fees and no complaints from customer. She even told us she was sorry it took so long. after using this since august she calls us on approx 12/05 and tells us she has a problem so we made 2 appointments which she kept on postponing costing us money and scheduling others in need of help. We explained to her there would be charges to check unit and if the parts we installed were n/g they were in warranty. She declined service and now is telling this story.  we never talked thereafter.  If [redacted] was truly out there is questionable as we haven't seen a repair bill or even spoke with her since install. We did fix this unit properly and she used it 3 months without a complaint  or paying for the repairs. Respectfully,
Ralph D[redacted]
 PS: we have her invoices on file if requested with signature

Dear Revdex.com, On 7/25/16 we went out to mrs [redacted]s home to check her dishwasher. We found the washarm very loose causing a low water volume and poor wash. We checked all components, tightened washarm and operation of unit. All tested fine and there was a service charge of $137.72 paid by Mrs. [redacted]...

with check number [redacted] our invoice # of [redacted].  On approx: 8/15/16 Mrs. [redacted] called and said there is still a problem. We scheduled a call for 8/17/16 at no charge to check the unit and found a different problem. NOte we did not charge her and explained we needed a wash impeller kit. We explained to her it would be approx: $200.00  plus tax and shipping. This is additional labor only and she agreed so we did the repairs. On 8/29/16 we returned and installed the part and the unit tested properly. We normally collect COD but she said she would send the check in promptly signed our invoice and we gave her a copy. She never sent in the check, never complained after our last visit. We sent out bills and called a few times and finally got hold of her on 11/10/16 and she gave us a credit card over the phone for payment. We ran the card and received payment for our services, finally without any late fees and no complaints from customer. She even told us she was sorry it took so long. after using this since august she calls us on approx 12/05 and tells us she has a problem so we made 2 appointments which she kept on postponing costing us money and scheduling others in need of help. We explained to her there would be charges to check unit and if the parts we installed were n/g they were in warranty. She declined service and now is telling this story.  we never talked thereafter.  If [redacted] was truly out there is questionable as we haven't seen a repair bill or even spoke with her since install. We did fix this unit properly and she used it 3 months without a complaint  or paying for the repairs. Respectfully,Ralph D[redacted] PS: we have her invoices on file if requested with signature