Valley Graduate Services, Inc.

Review: On Nov 4, 2013 I made a payment in the amount of 50.00 by [redacted] ending in [redacted] to [redacted] on a class ring that had been ordered by my niece [redacted] who was attending [redacted] High School, graduated on June 6, 2014. [redacted]'s father, [redacted] had paid a deposit in the amount of 80.00 to have the ring made. Between the time he paid the deposit and the time that I made my payment no other transactions had been made on the account. The remaining balance on the ring after my 50.00 payment was 394.95. By the end of March no other payments had been made. I found this out by calling the company and was informed that no other payments had been made and the ring had been sent back to the factory and unmade. However, I had until May 1, 2014 to pay the balance and have it remade and shipped to [redacted] to wear for graduation. By the middle of May 2014 I knew this was not going to happen so I called [redacted] and requested a refund for my payment, the deposit was non-refundable. By June 15, 2014 no refund had been forthcoming by mail or electronic means, so I called the company and recieved no reply. From June 15, 2014 until late Septmeber 2014 I made 20 plus phone calls, sometimes multiple times in a day, at all hours and on all days of the week. I finally went to the building that the company is located in on a Saturday in the beginning of October 2014, of course it was closed. Then I returned the following week on Tuesday, I believe, and spoke with a woman in the shop. She took my information and said that [redacted] should be doing the refund. I asked if I could expect it in my bank by the no later than the end of October 2014. She said she believed so. It is now Novemeber 19, 2014 and I still have not recieved my refund. I went back to the shop the first or second Thursday of Novemeber and found no one on the property and the building locked up. I think I have been more than patient and gone out of my trying to be polite and friendly in this matter. Now I just want my 50.00 refund.Desired Settlement: I would like the 50.00 credited back to my [redacted] account/bank account by the end of Novemeber 2014. A letter of apology would be a nice touch.

Business

Response:

We will mail your $50 refund check 12/23.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, if the refund check has not arrived at my address by January 15, 2015 I will recontact [redacted] and the Revdex.com to continue with this claim. thank you.

Regards,