The patient was contacted on Monday, December and offered an appointment at a convenient clinic location for the next available appointmentOur apologizes for any inconvenience and interruption in care was extended
The patient was also informed of our newly implemented, patient-friendly
call and scheduling system
Mr. [redacted] has been a patient of Valley Healthcare System in our dental department for several years. His visits were primarily at our Harris County, Fortson location. The situation of which he is complaining occurred at our Columbus Dental Clinic where he presented to have a crown glued...
back on. The crown was one that had been done for him by another dentist many years ago before he was a patient of Valley Healthcare. Our staff dentist, Dr. [redacted], who had seen him previously in Harris County (Fortson) explained to Mr. [redacted] that the crown was at this point not in the best shape and probably would not stay on when or if she cemented it. The staff reported that Mr. [redacted] was adamant about having the crown cemented on anyway. Mr. [redacted] stated that he couldn't afford to get another one and that the dentist who originally made the crown would not just glue it back on either and that is why he came to our clinic. After a somewhat heated discussion with Mr. [redacted], Dr. [redacted] agreed that she would try to help him and cement it back on. She made him aware that there needed to be some reduction of the lingual side of the crown because it was being interfered with by the lower teeth, which caused the eventual dislodging of the crown. He eventually agreed to have this done. Dr. [redacted] performed a simple reduction on the inside/lingual to help with the reattachment. She made sure that Mr. [redacted] was aware that there was no guarantee that it would work. He returned the next day with the crown in his hand and very upset.
Dr. [redacted] was working to close all her cases that had been in process and completing treatment plans before her departure out of the country. Because of the timing, Mr. [redacted] was rescheduled to see the new Dentist, Dr. [redacted]. When he arrived for that appointment with her, he was reportedly rude and demanding. He spoke with the Dental Department Manager, who attempted to calm him down enough in order to be seen by Dr. [redacted]. When she examined him, she explained what options were available and asked him to think about it and let us know. The Dental Department Manager spoke with Mr. [redacted] again and told him that he would send him an email to price out the options for him and help him through the process. However, the Dental Department Manager stated that he never heard back from Mr. [redacted] by phone or email as to his thoughts, questions or with a decision until this complaint.
The patient was contacted on Monday, December and offered an appointment at a convenient clinic location for the next available appointmentOur apologizes for any inconvenience and interruption in care was extended
The patient was also informed of our newly implemented, patient-friendly
call and scheduling system
Mr. [redacted] has been a patient of Valley Healthcare System in our dental department for several years. His visits were primarily at our Harris County, Fortson location. The situation of which he is complaining occurred at our Columbus Dental Clinic where he presented to have a crown glued...
back on. The crown was one that had been done for him by another dentist many years ago before he was a patient of Valley Healthcare. Our staff dentist, Dr. [redacted], who had seen him previously in Harris County (Fortson) explained to Mr. [redacted] that the crown was at this point not in the best shape and probably would not stay on when or if she cemented it. The staff reported that Mr. [redacted] was adamant about having the crown cemented on anyway. Mr. [redacted] stated that he couldn't afford to get another one and that the dentist who originally made the crown would not just glue it back on either and that is why he came to our clinic. After a somewhat heated discussion with Mr. [redacted], Dr. [redacted] agreed that she would try to help him and cement it back on. She made him aware that there needed to be some reduction of the lingual side of the crown because it was being interfered with by the lower teeth, which caused the eventual dislodging of the crown. He eventually agreed to have this done. Dr. [redacted] performed a simple reduction on the inside/lingual to help with the reattachment. She made sure that Mr. [redacted] was aware that there was no guarantee that it would work. He returned the next day with the crown in his hand and very upset.
Dr. [redacted] was working to close all her cases that had been in process and completing treatment plans before her departure out of the country. Because of the timing, Mr. [redacted] was rescheduled to see the new Dentist, Dr. [redacted]. When he arrived for that appointment with her, he was reportedly rude and demanding. He spoke with the Dental Department Manager, who attempted to calm him down enough in order to be seen by Dr. [redacted]. When she examined him, she explained what options were available and asked him to think about it and let us know. The Dental Department Manager spoke with Mr. [redacted] again and told him that he would send him an email to price out the options for him and help him through the process. However, the Dental Department Manager stated that he never heard back from Mr. [redacted] by phone or email as to his thoughts, questions or with a decision until this complaint.