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Valley Heating & Cooling, Inc.

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Valley Heating & Cooling, Inc. Reviews (1)

AS A RESPECTED BUSINESS OWNER FOR 38 YEARS WITH AN A+ BUSINESS RATING, I AM RESPONDING TO THIS COMPLAINT BY [redacted] WHICH I RECEIVED BY MAIL ON JUNE 17, 2015.THE CAR WAS BROUGHT TO US WITH A REAR DIFFERENTIAL FAILURE ON 4/28/2015 INVOICE # 21862.  THE COST OF THIS REPAIR WAS $1500.00...

WHICH INCLUDED REPLACING THE RING AND PINION AND ALL DIFFERENTIAL BEARINGS, SYNTHETIC GEAR OIL AND SUPPLIES. THIS TYPE OF REPAIR IS DONE REGULARLY AT OUR SHOP WITH LITTLE DIFFICULTY.THE CUSTOMER CAME BACK TO OUR SHOP ON 5/11/2015 INVOICE #[redacted] AND THE DIFFERENTIAL RING AND PINION HAD FAILED A SECOND TIME. AT THIS TIME, WE FOUND THE RING AND PINION DAMAGED AGAIN SO THE SHOP ORDERED ANOTHER RING AND PINION AND BEARING KIT AND REPLACED THESE COMPONENTS AT NO CHARGE TO THE CUSTOMER. (6 HOURS OF LABOR)THE VERY NEXT DAY, ON 5/12/2015 INVOICE #[redacted], THE SHOP REMOVED THE RING AND PINION FOR A THIRD TIME AT NO CHARGE DUE TO A GEAR NOISE. UPON RESEARCH AND SPEAKING WITH MY SUPPLIER, [redacted], WE DECIDED TO ORDER ALL DIFFERENTIAL BEARINGS FROM THE DEALER DUE TO A POSSIBLE CHANGE IN DESIGN FROM THE AFTER MARKET TO OEM. UNFORTUNATELY, ALL OF THIS WORK MADE NO DIFFERENCE . THE NOISE WAS STILL PRESENT. ALL THIS WORK WAS DONE AT NO CHARGE TO OUR CUSTOMER. WE SPENT 6 HOURS OF LABOR (NO CHARGE)AND NO ADDITIONAL CHARGE FOR THE OEM BEARINGS TO CUSTOMER.FINALLY, WE TOOK THE DIFFERENTIAL APART AND HAD A MACHINIST COME TO OUR REPAIR FACILITY ON 5/15/2015 TO MEASURE AND INSPECT THE DIFFERENTIAL HOUSING (CASE) ONLY TO FIND THE DIFFERENTIAL HOUSING WAS NOT WITHIN SPECS; THUS CAUSING ALL 3 DIFFERENTIAL RING AND PINIONS TO FAIL. AT THIS TIME, THE CAR NEEDED THE DIFFERENTIAL HOUSING AND OUR SHOP ORDERED AND REPLACED THE HOUSING ON 5/29/2015. INVOICE #[redacted] DID NOT HAVE HER CAR FROM 5/12/2015 TO 5/29/2015 WHICH WAS VERY UPSETTING TO HER AND STRESSFUL TO OUR SHOP BUT THERE WAS NOT ANYTHING ELSE THAT COULD HAVE BEEN DONE ON OUR PART. WE WERE WAITING FOR THE CORRECT DIFFERENTIAL HOUSING WHICH TOOK 10 DAYS TO RECEIVE. SHE STATED, "I DON'T CARE WHAT YOU PUT IN MY CAR...I AM GOING TO SELL IT." HOWEVER, OUR SHOP DOES NOT STAY IN BUSINESS FOR 38 YEARS TO DO REPAIR WORK INCORRECTLY. WE SPENT AN ADDITIONAL $600.00 TO BUY THIS HOUSING AT NO CHARGE TO OUR CUSTOMER. INVOICE #[redacted]. UPON PICKUP, THE CUSTOMER BECAME VERY UPSET BECAUSE THE BATTERY NEEDED TO BE JUMPED. OUR TECHNICIAN HAD FINISHED THE CAR AT 9:00AM AND HAD ACCIDENTALLY LEFT THE PARK LIGHTS ON. HE WAITED FOR THE CUSTOMER FOR AN ADDITIONAL HOUR AND A HALF AFTER CLOSING TO ALLOW FOR PICK UP AND APOLOGIZED FOR THE INCONVENIENCE. ON MONDAY, JUNE 1, 2015 , I CALLED [redacted] AT APPROXIMMATELY 9:00AM JUST TO SEE HOW EVERYTHING WAS AS A FOLLOW UP . [redacted] NEVER RETURNED MY CALL. AS FOR THE COMPLAINT REGARDING THE BRAKES, OUR SHOP WAS NEVER INFORMED THERE WAS A PROBLEM. IF SO, BLEEDING THE BRAKES WOULD HAVE BEEN DONE AS A COURTESY AT NO CHARGE TO THE CUSTOMER EVEN THOUGH IT WAS NOT PART OF THE DIFFERENTIAL JOB. IT IS A VERY EASY PROCEDURE TO PERFORM. WE DID NOTICE THAT THERE WAS A REPLACEMENT BRAKE LINE PUT ON THE REAR BRAKES PRIOR TO OUR REPAIR WORK. UPON RECEIVING THIS LETTER ON JUNE 17, 2015, I CALLED [redacted] AND LEFT A MESSAGE STATING THAT WHATEVER SHE NEEDED TO DO, WOULD BE DONE AT NO CHARGE AND TO PLEASE BRING THE CAR BACK RATHER THAN IGNORE MY CALLS AND HAVE TO SPEND MONEY ELSEWHERE FOR NO REASON. THROUGHOUT THIS ENTIRE PROCESS, I SPOKE TO [redacted] ALMOST DAILY; KEEPING HER INFORMED.  I UNDERSTOOD HER FRUSTRATION AND DID EVERYTHING IN MY POWER TO HELP THIS CUSTOMER. WE DO NOT RUN FROM OUR RESPONSIBILITIES HERE AT STOP AND GO AND IF [redacted] STILL NEEDS ANY WORK DONE, I WOULD BE GLAD TO ASSIST HER AT NO CHARGE.THANK YOU.[redacted]OWNER; STOP AND GO TRANSMISSIONS[redacted]

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Address: 1146 Main St, Wyoming, Rhode Island, United States, 02898-1074

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